Exam 10: Listening to Out-Group Members

The technique that helps others to identify,describe,and understand their own emotions is ______.

A new group member who becomes an out-group member because they are not confident in the work they need to be doing is an example of the concepts from ______.

Share an example of a time you responded to out-group members in a way that enhanced the whole group and its goals.

The thought that an effective leader has a high quality relationship with each follower,allowing out-group members to be part of the larger group is ______.

"Stated another way,you're suggesting that…" is an example of ______.

Good leaders know the importance of listening to ______.

All of the following are methods for demonstrating empathy except ______.

Giving an out-group responsibility for an entire segment of a project in the hopes of fostering group unity is an example of ______.

Simply listening to out-group members' complaints is an important way of responding to them.

Leader-member exchange theory states leaders should avoid creating special relationships with group members.

How so Lack of Social Skills and Lack of Communication Skills impact Social Identity Theory and feelings of being in an out-group?

Out-group members may feel ______.

Individuals in a group or organization who do not identify as part of the larger group are ______.

Which of the following is not a strategy to address out-groups?

Describe the four steps in demonstrating empathy.

During a group project,Monique and Jessica have a disagreement over the best way to move forward.After the meeting,Monique makes a new group chat that does not include Jessica,and also does not include her in group emails or let her know when group meetings are.Jessica is an out-group member by ______.

Rather than being viewed as ______,out-group members should be viewed as ______ than the whole group,but still with valuable contributions to make.

Which of the following is not one of the four major reasons that out-groups form?

Out-group members are disconnected and not fully engaged with the group's goals.

Out-groups form when people disagree with the social,political,or ethical positions of the group.