Exam 8: Performance Management

In most cases,online performance management systems do not even require a face-to-face conversation with the employee.

Standards are typically linked to the same levels of rewards and punishments.

Although the __________ method can promote a competitive and achievement-based culture,it can also erode teamwork,decrease employees' desire to help each other,and encourage an "everyone for himself or herself" attitude.

Nancy is working very hard to make sure the goals for her department are reasonable and __________ with other organizational objectives and motivational tools.

Nonmonetary rewards including praise for specific behaviors or accomplishments can be __________for employees.

What are the nine steps in the performance management process?

Performance management is the system that directs and motivates employees,work groups,and business units to accomplish organizational goals.

Allowing one disfavored trait or work factor to overwhelm other,more positive performance elements and resulting in an unfairly low overall performance rating is the _____________ effect.

What are the strategies for effective performance review meetings?

Rating an employee's performance low because a production machine broke due to a manufacturing defect is obviously unfair and is called __________.

Employee feedback suggests that employees feel that they are __________ recognized by their organizations for the work that they do.

What is a stereotype,and how can it affect performance reviews?

Asking employees to assess their own performance and capabilities is not very important.

In the __________,the assessor writes a brief essay providing an assessment of the strengths,weaknesses,and potential of the target employee.

Performance feedback from the employee's supervisor as well as others who are familiar with an employee's job performance is called a(n) __________.

In setting goals and __________,it is important to identify which outcomes and measures mean the most to internal and external customers,stakeholders,and employees.

The easiest things to measure are often not the things most important to _________.

Many supervisors are confident that they have spent sufficient time watching their employees' behavior and that their ratings will prove correct if questioned.

The contrast effect occurs when a rating determination is made by comparing the target employee with someone else rather than with the performance standards.

Pam is working on this year's performance goals for her team.She should make the goals challenging and __________.