Exam 8: Performance Management

A performance improvement plan should be created solely by the department.

A __________ plan describes desired goals and results,how results will be measured and weighted,and what standards will be used to evaluate results.

Managers who think that to maintain motivation,no employee should be given the highest rating regardless of their performance,are likely to make the __________ error.

Giving a very high score on a performance review based on one great project is called the __________ effect.

The balanced scorecard perspective that includes employee satisfaction,retention,and skills is part of the __________ outcome.

Being alums of the same school,having similar hobbies,or having similar talents with the person being rated can lead to unconsciously awarding higher performance ratings than is appropriate and is called the __________ effect.

Organizational goals are usually established during the HR planning process.

A(n) ________ uses ratings of unsatisfactory,average,above average,and outstanding to evaluate either work quality or personal traits.

A performance appraisal process that involves the employee in evaluating his or her performance and setting performance goals and provides continuous coaching and feedback is called __________ performance appraisal.

Bringing a problem to the employee's attention before it becomes serious enough to warrant placing a written warning in the employee's file is called __________.

The _______ effect occurs when recent events and performance to have a disproportionately large influence on the rating.

__________ plans are best developed in partnership with the employee to maximize employee commitment and help to ensure that the plan is fully understood.

High-level organizational goals established during the strategic planning process are translated into __________.

Using __________,the assessor compares an employee's performance to output targets that reflect different levels of performance.

To be measurable,results should be described in terms of quantity,quality,cost,or timeliness,such as a percentage increase in sales or percentage decrease in resource usage.

Performance plans are best developed in partnership with the employee to maximize employee commitment and help to ensure that the plan is fully understood.

When using the __________ method,every employee in a work group is compared to the other group members

Performance management data also helps the organization treat employees fairly and consistently based on their actual performance and contribution to organizational outcomes.

The __________ method is a simple method that helps reduce single-rater bias,but it can be impractical for large groups.

The two primary types of performance measurement methods are rating methods and ranking methods.