Exam 8: Performance Management

Regularly recording employees' performance can make it easier to recall performance and behavior from earlier in the rating period,which lessens the __________ effect.

The __________ effect occurs when one negative factor influences assessments of other areas of behavior or performance,resulting in an inappropriately low overall performance rating.

The __________ compares employee performance to a set of standards to identify a number or letter rating that represents the employee's performance level.

If an employee's performance is below standard,corrective action should be taken to correct the performance or behavior problem.

A performance plan describes desired goals and results,how results will be measured and weighted,and what standards will be used to evaluate results.

If performance management is done well throughout the year,the performance appraisal discussion should be a review of feedback that has already occurred and a discussion of future goals and development plans.

Using __________,the rater evaluates the target employee against mutually set goals.

The __________ method systematizes ranking and enables better comparisons among the employees being rated.

__________reflects ignoring factors beyond the employee's control that influence his or her performance

With __________,the assessor uses a checklist of pre-scaled descriptions of behavior to evaluate the employee.

There is an old saying that "what gets measured gets done." One of the most important things performance management does is to let employees know what they should be doing and how they are doing.

How could a performance appraisal negatively or positively affect a legal issue within an organization?

Supervisors should be coached to __________ feedback during performance review meetings.

Some of the most common weaknesses in a performance management system involve the tendency of evaluators to be too lenient,too critical,or too subjective.

The overall goal of performance management is to ensure that all parts of the organization and all of its processes are working together optimally to achieve desired results.

The balanced scorecard perspective that includes customer satisfaction and retention is the __________ outcome.

Culture can influence self-ratings on a __________ scale.

__________ methods compare employees to each other in some way.

Well-performing employees should be __________.

Goal setting is the foundation of both personal and organizational success.