Exam 8: Performance Management

When using the __________ performance appraisal,employees should be included in the process and asked to evaluate themselves and to explain any performance challenges or deficiencies.

The __________ effect occurs when high ratings are given to someone because they are perceived as being similar to the rater.

A multisource assessment uses performance feedback from the employee's supervisor as well as from other sources that are familiar with an employee's job performance.

When using the __________ method,employees are ranked in order of best to worst performance.

Kirkland and Northman introduced the concept of the balanced scorecard.

The best performance management process takes place__________.

A __________ scale measures the frequency of desired behaviors.

Having too many __________ is distracting rather than performance enabling.

A(n) __________ performance appraisal follows three steps: preparation,communication,and follow through.

The balanced scorecard perspective that includes operating income,economic value added,and return on capital is the __________ outcome.

Goals affect __________ by affecting the direction of action,the degree of effort exerted,and persistence in pursuing the goal.

The essay appraisal method requires the assessor to write a brief essay providing an assessment of the strengths,weaknesses,and potential of the target employee.

Identifying and leveraging an employees' __________ is often the most valuable part of performance review meetings.

What characteristics should a performance management system have to help reduce the risk of lawsuits?

A set of behavioral statements relating to qualities important for performance is called a __________ scale.

The __________ effect occurs when one positive factor influences assessments of other areas of behavior or performance,resulting in an inappropriately high overall performance rating.

__________ is rating all employees in the middle of the scale regardless of their performance.

A corrective step where a completed form specifying the problem's history,the employee's explanation,and the company's expectations for change along with the consequences for not improving in a specified period of time is given to the employee and placed in the employee's file is called __________.

__________ are typically linked to different levels of rewards and punishments.

What are SMART goals? Give examples of each outcome.Why is having employee goals important to the organization?