Question 1

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers. It can be said that she is working on a

Accepted Answer

A) quality circle. 
B) cross-functional team. 
C) work group. 
D) self-managed team. 
E) virtual team. 
A) quality circle. 
B) cross-functional team. 
C) work group. 
D) self-managed team. 
E) virtual team.

Question 2

Explain the difference between task-oriented and maintenance roles as they apply to effective teams.

Accepted Answer

Task-oriented roles are performed by gro

Question 3

How others believe you should act in a given situation is a

Accepted Answer

A) norm. 
B) stereo type. 
C) role expectation. 
D) role perception. 
E) halo effect. 
A) norm. 
B) stereo type. 
C) role expectation. 
D) role perception. 
E) halo effect.

Question 4

Research on group size suggests that

Accepted Answer

A) the larger the group, the greater the individual productivity. 
B) increasing group size beyond nine creates complexity that may limit group performance. 
C) limiting group size to three helps foster diverse thinking in the group. 
D) an even number of group members will force faster conflict resolution. 
E) an uneven number of group members may force greater consensus in decision-making. 
A) the larger the group, the greater the individual productivity. 
B) increasing group size beyond nine creates complexity that may limit group performance. 
C) limiting group size to three helps foster diverse thinking in the group. 
D) an even number of group members will force faster conflict resolution. 
E) an uneven number of group members may force greater consensus in decision-making.

Question 5

Norms differ among groups, committees and societies but all of these entities have norms.

Accepted Answer

A) True 
 B)False

Question 6

Describe self-managed work teams and comment on what research tells us about their effectiveness.

Accepted Answer

A self-managed (or self-directed)team is

Question 7

The major contribution of the Asch study was to demonstrate the impact of

Accepted Answer

A) group pressures on members' judgment. 
B) seating arrangements. 
C) the Hawthorne effect. 
D) status on group performance. 
E) group cohesiveness. 
A) group pressures on members' judgment. 
B) seating arrangements. 
C) the Hawthorne effect. 
D) status on group performance. 
E) group cohesiveness.

Question 8

Which of the following statements about the importance of norms is FALSE?

Accepted Answer

A) Norms facilitate the group's survival. 
B) Norms encourage cost effectiveness. 
C) Norms increase the predictability of group members' behaviours. 
D) Norms reduce embarrassing interpersonal problems for group members. 
E) Norms allow members to express the central values of the group. 
A) Norms facilitate the group's survival. 
B) Norms encourage cost effectiveness. 
C) Norms increase the predictability of group members' behaviours. 
D) Norms reduce embarrassing interpersonal problems for group members. 
E) Norms allow members to express the central values of the group.

Question 9

You should warn Tom that in the first stage of group development, the team members will probably

Accepted Answer

A) be uncertain. 
B) be their most productive. 
C) be in a stage of conflict. 
D) focus their group energy on performing the task at hand. 
E) be ready to focus group energy on developing objectives. 
A) be uncertain. 
B) be their most productive. 
C) be in a stage of conflict. 
D) focus their group energy on performing the task at hand. 
E) be ready to focus group energy on developing objectives.

Question 10

High levels of conflict can actually be conducive to high group performance, as long as the conflict is directed toward the task.

Accepted Answer

A) True 
 B)False

Question 11

"Lesley, I think what you started to say is quite important. Please continue." This request is an example of which of the following roles for the effective functioning of a team?

Accepted Answer

A) gatekeeping 
B) encouraging 
C) summarizing 
D) initiating 
E) harmonizing 
A) gatekeeping 
B) encouraging 
C) summarizing 
D) initiating 
E) harmonizing

Question 12

When considering the five stages of group development, it is important to remember that

Accepted Answer

A) groups may progress through the different stages in a different order. 
B) groups will progress through the five stages in exactly the same order. 
C) groups will spend the exact same time in each stage. 
D) groups progress through the stages in the time and order appropriate to their needs. 
E) individuals recognize that group formation is a relatively easy task. 
A) groups may progress through the different stages in a different order. 
B) groups will progress through the five stages in exactly the same order. 
C) groups will spend the exact same time in each stage. 
D) groups progress through the stages in the time and order appropriate to their needs. 
E) individuals recognize that group formation is a relatively easy task.

Question 13

In designing work teams, management must keep in mind that cohesiveness is an important factor if high productivity is to be achieved. The relationship between cohesiveness, norms, and productivity is not very complex; however, each element must be recognized to facilitate appropriate development. If performance norms of a group are high and cohesiveness is high, it is likely productivity will be

Accepted Answer

A) high, resulting in good quality. 
B) moderate. 
C) moderate to low, but still showing good quality. 
D) low. 
E) impossible to predict. 
A) high, resulting in good quality. 
B) moderate. 
C) moderate to low, but still showing good quality. 
D) low. 
E) impossible to predict.

Question 14

Effective teams need to work together and take collective responsibility to complete significant tasks.

Accepted Answer

A) True 
 B)False

Question 15

After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?

Accepted Answer

A) norming 
B) storming 
C) forming 
D) performing 
E) goal setting 
A) norming 
B) storming 
C) forming 
D) performing 
E) goal setting

Question 16

Conformity primarily leads to negative behaviour.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is inaccurate regarding groups?

Accepted Answer

A) There can be problems in groups that have an emergent leader. 
B) No one single personality characteristic strongly predicts group behaviour. 
C) Individuals conform to the norms of all the groups to which they belong. 
D) Groups in highly formalized organizations will generally be more predictable in their behaviour. 
E) All groups have norms. 
A) There can be problems in groups that have an emergent leader. 
B) No one single personality characteristic strongly predicts group behaviour. 
C) Individuals conform to the norms of all the groups to which they belong. 
D) Groups in highly formalized organizations will generally be more predictable in their behaviour. 
E) All groups have norms.

Question 18

A recent Statistics Canada study found that women were more likely than men to be part of self-directed work teams.

Accepted Answer

A) True 
 B)False

Question 19

The majority of organizational norms are

Accepted Answer

A) written down. 
B) informal. 
C) enforced by management. 
D) of little influence in affecting performance. 
E) universally recognized. 
A) written down. 
B) informal. 
C) enforced by management. 
D) of little influence in affecting performance. 
E) universally recognized.

Question 20

During the storming stage of the Five-Stage Model, the group issue is

Accepted Answer

A) Why are we here? 
B) Can we agree on roles and work as a team? 
C) Can we agree on a time to meet? 
D) Who is in charge? 
E) How do we disband? 
A) Why are we here? 
B) Can we agree on roles and work as a team? 
C) Can we agree on a time to meet? 
D) Who is in charge? 
E) How do we disband?

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers. It can be said that she is working on a

Explain the difference between task-oriented and maintenance roles as they apply to effective teams.

How others believe you should act in a given situation is a

Research on group size suggests that

Norms differ among groups, committees and societies but all of these entities have norms.

Describe self-managed work teams and comment on what research tells us about their effectiveness.

The major contribution of the Asch study was to demonstrate the impact of

Which of the following statements about the importance of norms is FALSE?

You should warn Tom that in the first stage of group development, the team members will probably

High levels of conflict can actually be conducive to high group performance, as long as the conflict is directed toward the task.

"Lesley, I think what you started to say is quite important. Please continue." This request is an example of which of the following roles for the effective functioning of a team?

When considering the five stages of group development, it is important to remember that

Effective teams need to work together and take collective responsibility to complete significant tasks.

After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?

Conformity primarily leads to negative behaviour.

Which of the following statements is inaccurate regarding groups?

A recent Statistics Canada study found that women were more likely than men to be part of self-directed work teams.

The majority of organizational norms are

During the storming stage of the Five-Stage Model, the group issue is

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 6: Groups and Teamwork

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers. It can be said that she is working on a

Explain the difference between task-oriented and maintenance roles as they apply to effective teams.

How others believe you should act in a given situation is a

Research on group size suggests that

Norms differ among groups, committees and societies but all of these entities have norms.

Describe self-managed work teams and comment on what research tells us about their effectiveness.

The major contribution of the Asch study was to demonstrate the impact of

Which of the following statements about the importance of norms is FALSE?

You should warn Tom that in the first stage of group development, the team members will probably

High levels of conflict can actually be conducive to high group performance, as long as the conflict is directed toward the task.

"Lesley, I think what you started to say is quite important. Please continue." This request is an example of which of the following roles for the effective functioning of a team?

When considering the five stages of group development, it is important to remember that

Effective teams need to work together and take collective responsibility to complete significant tasks.

After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?

Conformity primarily leads to negative behaviour.

Which of the following statements is inaccurate regarding groups?

A recent Statistics Canada study found that women were more likely than men to be part of self-directed work teams.

The majority of organizational norms are

During the storming stage of the Five-Stage Model, the group issue is

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters