Question 1

For permanent work groups, performance is the last stage in their development.

Accepted Answer

A) True 
 B)False

Question 2

Stacy was very pleased with the new team she is on, as it was developing new ideas, solving problems, and coordinating work on a new supply chain management system for their national retail outlets. When the team was together, she felt there was a free exchange of information from different parts of the organization. Stacy was on a

Accepted Answer

A) virtual team. 
B) cross-functional team. 
C) quality circle. 
D) departmental team. 
E) work group. 
A) virtual team. 
B) cross-functional team. 
C) quality circle. 
D) departmental team. 
E) work group.

Question 3

A group must have at least two members who are interdependent with a common goal.

Accepted Answer

A) True 
 B)False

Question 4

Senior management at Moonlight Auto explain to their employees that team work must be a major focus if the company is be competitive. They also want to structure the environment to ensure that maintenance roles are acknowledged and rewarded. Which of the following roles will managers acknowledge and reward?

Accepted Answer

A) initiating 
B) seeking information and opinions 
C) clarifying 
D) compromising 
E) consensus testing. 
A) initiating 
B) seeking information and opinions 
C) clarifying 
D) compromising 
E) consensus testing.

Question 5

Which of the following is NOT a part of the Five-Stage Model of group development?

Accepted Answer

A) forming 
B) controlling 
C) storming 
D) performing 
E) adjourning 
A) forming 
B) controlling 
C) storming 
D) performing 
E) adjourning

Question 6

"Darren, we haven't heard from you on this issue." This statement is an example of which of the following roles for the effective functioning of a team?

Accepted Answer

A) compromising 
B) encouraging 
C) gatekeeping 
D) consensus testing 
E) elaborating 
A) compromising 
B) encouraging 
C) gatekeeping 
D) consensus testing 
E) elaborating

Question 7

Diane was asked to write a document on behalf of her team that would address how the team will communicate, make decisions, and manage conflict. Diane is writing the team's

Accepted Answer

A) strategic plan. 
B) charter. 
C) meeting minutes. 
D) agenda. 
E) code of ethics. 
A) strategic plan. 
B) charter. 
C) meeting minutes. 
D) agenda. 
E) code of ethics.

Question 8

Mike is in quandary. He has just started working on a new cross-functional team. He is happy to add this to his work routine, but he is frustrated because he is still not clear on what his role on the team is, even after three meetings. Mike is experiencing

Accepted Answer

A) role conflict. 
B) role overload. 
C) role ambiguity. 
D) role reversal. 
E) role expectations. 
A) role conflict. 
B) role overload. 
C) role ambiguity. 
D) role reversal. 
E) role expectations.

Question 9

Charles noticed that there was one person in his group whose behaviour was straining the internal processes of the team and decreasing its overall performance. It is likely that this person would be rated

Accepted Answer

A) high on conformity. 
B) low on introspection and introversion. 
C) high on agreeableness, conscientiousness, or extroversion. 
D) low on agreeableness, conscientiousness, or extroversion. 
E) high on role ambiguity. 
A) high on conformity. 
B) low on introspection and introversion. 
C) high on agreeableness, conscientiousness, or extroversion. 
D) low on agreeableness, conscientiousness, or extroversion. 
E) high on role ambiguity.

Question 10

Frank was the leader of a team that was experiencing a lot of conflict. What would be the best approach to remedy this situation?

Accepted Answer

A) Limit the number of alternatives to consider 
B) Debate on the basis of opinions rather than facts 
C) Work with more information 
D) Force a consensus 
E) Avoid using humour 
A) Limit the number of alternatives to consider 
B) Debate on the basis of opinions rather than facts 
C) Work with more information 
D) Force a consensus 
E) Avoid using humour

Question 11

According to the author, cross-functional teams and project teams are the same.

Accepted Answer

A) True 
 B)False

Question 12

Terry was pleased to discover that her team showed reflexivity; she knew this was an important characteristic in successful project teams. Is reflexivity a characteristic of successful teams?

Accepted Answer

A) True 
 B)False

Question 13

Janice was in a tough spot. She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day. She knew she could not meet both deadlines. In this case, Janice was experiencing

Accepted Answer

A) role conflict. 
B) role reversal. 
C) role expectations. 
D) role ambiguity. 
E) role underload. 
A) role conflict. 
B) role reversal. 
C) role expectations. 
D) role ambiguity. 
E) role underload.

Question 14

Which of the following best describes a group?

Accepted Answer

A) a number of people working interdependently 
B) people working independently 
C) a collection of people working closely together toward a common objective 
D) people without common relationships 
E) a collection of two or more people with a common relationship 
A) a number of people working interdependently 
B) people working independently 
C) a collection of people working closely together toward a common objective 
D) people without common relationships 
E) a collection of two or more people with a common relationship

For permanent work groups, performance is the last stage in their development.

A group must have at least two members who are interdependent with a common goal.

Which of the following is NOT a part of the Five-Stage Model of group development?

"Darren, we haven't heard from you on this issue." This statement is an example of which of the following roles for the effective functioning of a team?

Diane was asked to write a document on behalf of her team that would address how the team will communicate, make decisions, and manage conflict. Diane is writing the team's

Mike is in quandary. He has just started working on a new cross-functional team. He is happy to add this to his work routine, but he is frustrated because he is still not clear on what his role on the team is, even after three meetings. Mike is experiencing

Charles noticed that there was one person in his group whose behaviour was straining the internal processes of the team and decreasing its overall performance. It is likely that this person would be rated

Frank was the leader of a team that was experiencing a lot of conflict. What would be the best approach to remedy this situation?

According to the author, cross-functional teams and project teams are the same.

Terry was pleased to discover that her team showed reflexivity; she knew this was an important characteristic in successful project teams. Is reflexivity a characteristic of successful teams?

Janice was in a tough spot. She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day. She knew she could not meet both deadlines. In this case, Janice was experiencing

Which of the following best describes a group?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 6: Groups and Teamwork

For permanent work groups, performance is the last stage in their development.

A group must have at least two members who are interdependent with a common goal.

Which of the following is NOT a part of the Five-Stage Model of group development?

"Darren, we haven't heard from you on this issue." This statement is an example of which of the following roles for the effective functioning of a team?

Diane was asked to write a document on behalf of her team that would address how the team will communicate, make decisions, and manage conflict. Diane is writing the team's

Mike is in quandary. He has just started working on a new cross-functional team. He is happy to add this to his work routine, but he is frustrated because he is still not clear on what his role on the team is, even after three meetings. Mike is experiencing

Charles noticed that there was one person in his group whose behaviour was straining the internal processes of the team and decreasing its overall performance. It is likely that this person would be rated

Frank was the leader of a team that was experiencing a lot of conflict. What would be the best approach to remedy this situation?

According to the author, cross-functional teams and project teams are the same.

Terry was pleased to discover that her team showed reflexivity; she knew this was an important characteristic in successful project teams. Is reflexivity a characteristic of successful teams?

Janice was in a tough spot. She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day. She knew she could not meet both deadlines. In this case, Janice was experiencing

Which of the following best describes a group?

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters