Question 1

Role expectation can be defined as an attitude or behaviour consistent with a role.

Accepted Answer

A) True 
 B)False

Question 2

In the stages of group development, which stage is characterized by close relationships and cohesiveness?

Accepted Answer

A) bonding 
B) norming 
C) performing 
D) storming 
E) forming 
A) bonding 
B) norming 
C) performing 
D) storming 
E) forming

Question 3

Which of the following types of teams would be most effective for Moonlight Auto's purposes?

Accepted Answer

A) self-managed and problem-solving teams 
B) cross-functional and self-managed teams 
C) virtual and self-managed teams 
D) problem-solving and cross-functional teams 
E) project and cross-functional teams 
A) self-managed and problem-solving teams 
B) cross-functional and self-managed teams 
C) virtual and self-managed teams 
D) problem-solving and cross-functional teams 
E) project and cross-functional teams

Question 4

In certain instances, high levels of conflict within a group can be beneficial to high group performance. This is TRUE so long as

Accepted Answer

A) organizational goals and focus are clear. 
B) management is committed to controlling group behaviour. 
C) appropriate rewards are in place for group members. 
D) unions are supportive of group organization. 
E) conflict is directed towards the task and not individuals. 
A) organizational goals and focus are clear. 
B) management is committed to controlling group behaviour. 
C) appropriate rewards are in place for group members. 
D) unions are supportive of group organization. 
E) conflict is directed towards the task and not individuals.

Question 5

You are expecting that the most productive stage will be

Accepted Answer

A) forming. 
B) storming. 
C) norming. 
D) performing. 
E) bonding. 
A) forming. 
B) storming. 
C) norming. 
D) performing. 
E) bonding.

Question 6

One of the best characteristics of Sarah's team is its ability to consciously reflect on its master plan and adapt it as necessary. This characteristic is known as

Accepted Answer

A) groupthink. 
B) reflexivity. 
C) role reversal. 
D) diversity. 
E) conformity. 
A) groupthink. 
B) reflexivity. 
C) role reversal. 
D) diversity. 
E) conformity.

Question 7

You feel the team has progressed to the norming stage; you can expect the group's highest productivity to occur now.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a benefit of cross-functional teams?

Accepted Answer

A) Organizational structure is mirrored in group dynamics. 
B) physically dispersed organizational structure 
C) Easy team dynamics emerge quickly. 
D) diversity of viewpoints 
E) efficient decision-making 
A) Organizational structure is mirrored in group dynamics. 
B) physically dispersed organizational structure 
C) Easy team dynamics emerge quickly. 
D) diversity of viewpoints 
E) efficient decision-making

Question 9

According to the Punctuated-Equilibrium Model, productivity is highest during the time of

Accepted Answer

A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase. 
A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase.

Question 10

"Is this group ready to decide about this?" This question is an example of

Accepted Answer

A) harmonizing. 
B) compromising. 
C) gatekeeping. 
D) consensus testing. 
E) elaborating. 
A) harmonizing. 
B) compromising. 
C) gatekeeping. 
D) consensus testing. 
E) elaborating.

Question 11

Effective teams have members who strive for fairness and equity in the group process.

Accepted Answer

A) True 
 B)False

Question 12

In the Five-Stage Model, what is the individual issue question at the norming stage?

Accepted Answer

A) How do I fit in? 
B) What is my role here? 
C) How do I best perform? 
D) How do I get here on time? 
E) What do the others expect of me? 
A) How do I fit in? 
B) What is my role here? 
C) How do I best perform? 
D) How do I get here on time? 
E) What do the others expect of me?

Question 13

Which of the following statements about role expectations is incorrect?

Accepted Answer

A) Role stereotypes are derived from role expectations. 
B) Behaviour is determined from role expectations. 
C) The role expectations of an employee may be different from the role expectations of the employer. 
D) Role expectations are one's own view of how one should behave or act. 
E) Role expectations are how others believe one should act in a given situation. 
A) Role stereotypes are derived from role expectations. 
B) Behaviour is determined from role expectations. 
C) The role expectations of an employee may be different from the role expectations of the employer. 
D) Role expectations are one's own view of how one should behave or act. 
E) Role expectations are how others believe one should act in a given situation.

Question 14

Process variables are factors that help to make a team effective. They include

Accepted Answer

A) team efficacy. 
B) maintenance roles. 
C) conformity. 
D) 360 degree feedback. 
E) skunkworks. 
A) team efficacy. 
B) maintenance roles. 
C) conformity. 
D) 360 degree feedback. 
E) skunkworks.

Question 15

Joseph noticed that his team was experiencing a great deal of conflict; when he spoke to each team member about the conflict, each member disagreed. Joseph decided his team needed stronger leadership from him, and in meetings he intervened between members, changed topics and worked to keep the tone of the meeting very neutral. Joseph's approach is the correct one for the effective functioning of his team.

Accepted Answer

A) True 
 B)False

Question 16

Lisa felt that what she was expected to do as a team member far exceeded what she was capable of doing in the time available to her. Lisa was thus experiencing role ambiguity.

Accepted Answer

A) True 
 B)False

Question 17

Group productivity is lowest when

Accepted Answer

A) performance norms are high and the group is very cohesive. 
B) performance norms are low and the group is not very cohesive. 
C) performance norms are low and the group is very cohesive. 
D) performance norms are high and the group is not very cohesive. 
E) both performance norms and group cohesion are moderate. 
A) performance norms are high and the group is very cohesive. 
B) performance norms are low and the group is not very cohesive. 
C) performance norms are low and the group is very cohesive. 
D) performance norms are high and the group is not very cohesive. 
E) both performance norms and group cohesion are moderate.

Question 18

Role conflict is defined as a situation in which an individual has certain attitudes and behaviour that are disagreeable.

Accepted Answer

A) True 
 B)False

Question 19

The Five-Stage Model includes organizational context.

Accepted Answer

A) True 
 B)False

Question 20

Research suggests that compared to other groups, self-managed teams consistently report

Accepted Answer

A) higher productivity, lower absenteeism and higher job satisfaction. 
B) lower productivity, lower absenteeism and higher job satisfaction. 
C) higher productivity, higher absenteeism and higher job satisfaction. 
D) similar productivity, higher absenteeism and higher job satisfaction. 
E) similar productivity, similar absenteeism and higher job satisfaction. 
A) higher productivity, lower absenteeism and higher job satisfaction. 
B) lower productivity, lower absenteeism and higher job satisfaction. 
C) higher productivity, higher absenteeism and higher job satisfaction. 
D) similar productivity, higher absenteeism and higher job satisfaction. 
E) similar productivity, similar absenteeism and higher job satisfaction.

Role expectation can be defined as an attitude or behaviour consistent with a role.

In the stages of group development, which stage is characterized by close relationships and cohesiveness?

Which of the following types of teams would be most effective for Moonlight Auto's purposes?

In certain instances, high levels of conflict within a group can be beneficial to high group performance. This is TRUE so long as

You are expecting that the most productive stage will be

One of the best characteristics of Sarah's team is its ability to consciously reflect on its master plan and adapt it as necessary. This characteristic is known as

You feel the team has progressed to the norming stage; you can expect the group's highest productivity to occur now.

Which of the following is a benefit of cross-functional teams?

According to the Punctuated-Equilibrium Model, productivity is highest during the time of

"Is this group ready to decide about this?" This question is an example of

Effective teams have members who strive for fairness and equity in the group process.

In the Five-Stage Model, what is the individual issue question at the norming stage?

Which of the following statements about role expectations is incorrect?

Process variables are factors that help to make a team effective. They include

Lisa felt that what she was expected to do as a team member far exceeded what she was capable of doing in the time available to her. Lisa was thus experiencing role ambiguity.

Group productivity is lowest when

Role conflict is defined as a situation in which an individual has certain attitudes and behaviour that are disagreeable.

The Five-Stage Model includes organizational context.

Research suggests that compared to other groups, self-managed teams consistently report

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 6: Groups and Teamwork

Role expectation can be defined as an attitude or behaviour consistent with a role.

In the stages of group development, which stage is characterized by close relationships and cohesiveness?

Which of the following types of teams would be most effective for Moonlight Auto's purposes?

In certain instances, high levels of conflict within a group can be beneficial to high group performance. This is TRUE so long as

You are expecting that the most productive stage will be

One of the best characteristics of Sarah's team is its ability to consciously reflect on its master plan and adapt it as necessary. This characteristic is known as

You feel the team has progressed to the norming stage; you can expect the group's highest productivity to occur now.

Which of the following is a benefit of cross-functional teams?

According to the Punctuated-Equilibrium Model, productivity is highest during the time of

"Is this group ready to decide about this?" This question is an example of

Effective teams have members who strive for fairness and equity in the group process.

In the Five-Stage Model, what is the individual issue question at the norming stage?

Which of the following statements about role expectations is incorrect?

Process variables are factors that help to make a team effective. They include

Lisa felt that what she was expected to do as a team member far exceeded what she was capable of doing in the time available to her. Lisa was thus experiencing role ambiguity.

Group productivity is lowest when

Role conflict is defined as a situation in which an individual has certain attitudes and behaviour that are disagreeable.

The Five-Stage Model includes organizational context.

Research suggests that compared to other groups, self-managed teams consistently report

What Is Organizational Behaviour?

Perception, Personality, and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters