Exam 1: Management and Its History

Dongfang has recently moved up to shift manager at Common Grounds,a popular local coffee shop.When she was a barista,she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement,Holly,started,Dongfang continued to talk to the customers about the different coffees while Holly was relegated to steaming the milk.Dongfang is struggling with ____________.

Mary Parker Follett's contribution to administrative theory was emphasizing the need for worker participation,_________,and __________.

List the hierarchy of management levels.

Taylor's scientific management principles included all of the following except __________.

The early literature on management attempted to describe______________.

Which type of skill involves the ability to conceptualize?

The classical theory of management focuses on all organizations whereas the behavioral theory focuses on specific types of organizations.

Which organization provides the standards for business schools to follow?

A production manager is responsible for providing a service.

The current trend is to distinguish Not-For-Profit organizations into __________ and governmental organizations.

Describe interpersonal skills and why businesses seek this ability in its employees.

Connie is a manager at a local golf course.Though Connie sticks to her budget,some patrons have complained that the golf carts are not worth the rental price.With which type of resource is Connie struggling?

Victor has worked in various departments in his company.This experience has given him first hand understanding of the systems theory view that the different departments in an organization are ________.

Transitioning from employee to manager is usually a natural and normal transition.

List and explain three management skills.

A manager's job in a Not-for-Profit organization is not the same as a manager's job in a For-Profit organization.

Nathanial is focused on people to determine the best way to manage in all organizations.Nathanial subscribes to__________.

After a particularly difficult day at Common Grounds Coffee,manager Dongfang had to diffuse a fight between two baristas.Dongfang was using her ___________ skills.

Three friends,Saad,Shaheena,and Syddarth,all started at Plastico the same day.After 6 months,Syddarth was asked to shadow Saad because his decision-making skills were lacking and it was felt Saad could aid him in developing his decision-making skills.By observing Saad,Syddarth can improve which decision-making skills?

You have been working at a small family owned medical supply store for the past 5 years,but were recently hired by AZTEC,a large medical supply distribution company.While you are excited about this new opportunity,you also know that you will need to adjust to working for a large business.As opposed to your previous job,AZTEC will require ___________ and provide ______________.