Question 1

Personal cell phones in the workplace should be

Accepted Answer

A) turned on so that you don't miss important calls. 
B) turned off or on vibrate. 
C) handy for text-messaging. 
D) none of these choices. 
A) turned on so that you don't miss important calls. 
B) turned off or on vibrate. 
C) handy for text-messaging. 
D) none of these choices. B

Question 2

Change frightens a professional, and he or she avoids it whenever possible.

Accepted Answer

A) True 
 B)False  False

Question 3

In determining your voice volume control, which one of these considerations would not be important.

Accepted Answer

A) the amount of background noise. 
B) the distance between you and the receiver. 
C) the degree to which you want to publicize the message. 
D) the vocabulary you are using. 
A) the amount of background noise. 
B) the distance between you and the receiver. 
C) the degree to which you want to publicize the message. 
D) the vocabulary you are using. D

Question 4

The components of image are appearance, voice, attitude, character, and competence.

Accepted Answer

A) True 
 B)False

Question 5

Character and work ethic go hand in hand.

Accepted Answer

A) True 
 B)False

Question 6

A monotone voice includes strong emotion and expression.

Accepted Answer

A) True 
 B)False

Question 7

It is good idea to dress for the position that you want, not the one you have.

Accepted Answer

A) True 
 B)False

Question 8

Match each term with the correct statement below.
-A sense of humor.

Accepted Answer

A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback 
A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback

Question 9

A professional who is unsure about what is appropriate work attire, should

Accepted Answer

A) check the organization's policy and procedures manual. 
B) observe the attire of his or her coworkers. 
C) observe the attire of his or her supervisor. 
D) all of these choices. 
A) check the organization's policy and procedures manual. 
B) observe the attire of his or her coworkers. 
C) observe the attire of his or her supervisor. 
D) all of these choices.

Question 10

Responsibility is being accountable for your conduct and obligations.

Accepted Answer

A) True 
 B)False

Question 11

Diligence includes

Accepted Answer

A) working at a slow pace. 
B) sending text-messages on office time. 
C) working with energy and enthusiasm. 
D) enunciating words correctly. 
A) working at a slow pace. 
B) sending text-messages on office time. 
C) working with energy and enthusiasm. 
D) enunciating words correctly.

Question 12

Match each term with the correct statement below.
-Your mental picture of who you are.

Accepted Answer

A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback 
A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback

Question 13

Match each term with the correct statement below.
-Belief in your abilities and your worth or value.

Accepted Answer

A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback 
A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback

Question 14

Image is determined only by the clothes you wear.

Accepted Answer

A) True 
 B)False

Question 15

You want to build your image so that

Accepted Answer

A) you can hide your character flaws from others. 
B) project the qualities and characteristics you want others to see. 
C) everyone will like you. 
D) all of these choices. 
A) you can hide your character flaws from others. 
B) project the qualities and characteristics you want others to see. 
C) everyone will like you. 
D) all of these choices.

Question 16

Honesty includes

Accepted Answer

A) telling the truth. 
B) being sincere. 
C) being fair and genuine. 
D) all of these choices 
A) telling the truth. 
B) being sincere. 
C) being fair and genuine. 
D) all of these choices

Question 17

Workplace etiquette includes

Accepted Answer

A) using vulgar language to make a point. 
B) avoiding company rules. 
C) demonstrating generosity and compassion. 
D) being a bit late to meeting so that others know you are present. 
A) using vulgar language to make a point. 
B) avoiding company rules. 
C) demonstrating generosity and compassion. 
D) being a bit late to meeting so that others know you are present.

Question 18

A nonprofessional trait is

Accepted Answer

A) controlling of temper. 
B) recognizing organizational structure. 
C) using vulgar language to get attention and make a point. 
D) talking with others about your good qualities. 
A) controlling of temper. 
B) recognizing organizational structure. 
C) using vulgar language to get attention and make a point. 
D) talking with others about your good qualities.

Question 19

Match each term with the correct statement below.
-A feeling of jealousy with regard to another's advantages, success, and possessions.

Accepted Answer

A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback 
A) self-image 
B) self-image characteristic 
C) envy 
D) self-esteem 
E) feedback

Question 20

Anger and being argumentative can be positive responses.

Accepted Answer

A) True 
 B)False

Personal cell phones in the workplace should be

Change frightens a professional, and he or she avoids it whenever possible.

In determining your voice volume control, which one of these considerations would not be important.

The components of image are appearance, voice, attitude, character, and competence.

Character and work ethic go hand in hand.

A monotone voice includes strong emotion and expression.

It is good idea to dress for the position that you want, not the one you have.

Match each term with the correct statement below. -A sense of humor.

A professional who is unsure about what is appropriate work attire, should

Responsibility is being accountable for your conduct and obligations.

Diligence includes

Match each term with the correct statement below. -Your mental picture of who you are.

Match each term with the correct statement below. -Belief in your abilities and your worth or value.

Image is determined only by the clothes you wear.

You want to build your image so that

Honesty includes

Workplace etiquette includes

A nonprofessional trait is

Match each term with the correct statement below. -A feeling of jealousy with regard to another's advantages, success, and possessions.

Anger and being argumentative can be positive responses.

Self-Esteem

Self-Development

Attitude

Communication Essentials

Getting Your Message Across

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters

Exam 4: Image

Personal cell phones in the workplace should be

Change frightens a professional, and he or she avoids it whenever possible.

In determining your voice volume control, which one of these considerations would not be important.

The components of image are appearance, voice, attitude, character, and competence.

Character and work ethic go hand in hand.

A monotone voice includes strong emotion and expression.

It is good idea to dress for the position that you want, not the one you have.

Match each term with the correct statement below. -A sense of humor.

A professional who is unsure about what is appropriate work attire, should

Responsibility is being accountable for your conduct and obligations.

Diligence includes

Match each term with the correct statement below. -Your mental picture of who you are.

Match each term with the correct statement below. -Belief in your abilities and your worth or value.

Image is determined only by the clothes you wear.

You want to build your image so that

Honesty includes

Workplace etiquette includes

A nonprofessional trait is

Match each term with the correct statement below. -A feeling of jealousy with regard to another's advantages, success, and possessions.

Anger and being argumentative can be positive responses.

Self-Esteem

Self-Development

Attitude

Communication Essentials

Getting Your Message Across

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters