Question 1

Simple conflict is the most difficult type of conflict to resolve.

Accepted Answer

A) True 
 B)False  False

Question 2

The last step in the six-step problem solving method is selecting the best solution.

Accepted Answer

A) True 
 B)False  False

Question 3

Conflict occurs in

Accepted Answer

A) only a few industries. 
B) all workplaces. 
C) workplaces which employ 30 or more workers. 
D) none of these choices. 
A) only a few industries. 
B) all workplaces. 
C) workplaces which employ 30 or more workers. 
D) none of these choices. B

Question 4

As you attempt to state a conflict in specific terms, take care to

Accepted Answer

A) be judgmental. 
B) be objective. 
C) not allow the feelings of those involved to influence the decision. 
D) all of these choices. 
A) be judgmental. 
B) be objective. 
C) not allow the feelings of those involved to influence the decision. 
D) all of these choices.

Question 5

Conflict can be prevented by

Accepted Answer

A) building constructive relationships. 
B) discussing problems before they escalate to a conflict. 
C) stopping and thinking before you react. 
D) all of these choices. 
A) building constructive relationships. 
B) discussing problems before they escalate to a conflict. 
C) stopping and thinking before you react. 
D) all of these choices.

Question 6

Conflict can be resolved when both parties

Accepted Answer

A) agree to cooperate. 
B) respect the opinions of all involved. 
C) make an effort to be patient. 
D) all of these choices. 
A) agree to cooperate. 
B) respect the opinions of all involved. 
C) make an effort to be patient. 
D) all of these choices.

Question 7

Conflict properly handled can have positive results.

Accepted Answer

A) True 
 B)False

Question 8

The key to managing confrontation is to put the emotional energy generated by conflict toward

Accepted Answer

A) a constructive solution. 
B) another showdown. 
C) a better understanding of false conflict. 
D) none of these choices. 
A) a constructive solution. 
B) another showdown. 
C) a better understanding of false conflict. 
D) none of these choices.

Question 9

Confronting the issue cannot result in a win-win situation.

Accepted Answer

A) True 
 B)False

Question 10

Match each term with the correct statement below.
-A technique used to generate a large number of ideas or solutions to a problem.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 11

Match each term with the correct statement below.
-Conflict that is not really a conflict.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 12

Match each term with the correct statement below.
-Your consciousness of your own identity and self-worth.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 13

Conflict can bring positive results when it

Accepted Answer

A) leads a return to the status quo. 
B) allows for poor decision making. 
C) motivates people to overlook the problem. 
D) clarifies the issues. 
A) leads a return to the status quo. 
B) allows for poor decision making. 
C) motivates people to overlook the problem. 
D) clarifies the issues.

Question 14

The first phase of conflict is taking sides.

Accepted Answer

A) True 
 B)False

Question 15

The key to managing confrontation is to redirect the emotional energy generated by the conflict toward a constructive solution.

Accepted Answer

A) True 
 B)False

Question 16

Match each term with the correct statement below.
-A difference of opinion caused by opposing attitudes, behaviors, ideas, needs, wants, or goals.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 17

Ignored conflict can be a negative force.

Accepted Answer

A) True 
 B)False

Question 18

The fifth step in the six-step problem-solving technique is

Accepted Answer

A) consider the facts. 
B) ask "Did the solution work?" 
C) determine the best solution. 
D) none of these choices. 
A) consider the facts. 
B) ask "Did the solution work?" 
C) determine the best solution. 
D) none of these choices.

Question 19

Match each term with the correct statement below.
-Managing conflict by defining and resolving issues between individuals, groups, or organizations.

Accepted Answer

A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict 
A) resolution 
B) conflict 
C) ego 
D) adjustment 
E) simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict

Question 20

The problem-solving technique is often referred to as

Accepted Answer

A) adjustment. 
B) the scientific method. 
C) the four-step method. 
D) all of these choices. 
A) adjustment. 
B) the scientific method. 
C) the four-step method. 
D) all of these choices.

Simple conflict is the most difficult type of conflict to resolve.

The last step in the six-step problem solving method is selecting the best solution.

Conflict occurs in

As you attempt to state a conflict in specific terms, take care to

Conflict can be prevented by

Conflict can be resolved when both parties

Conflict properly handled can have positive results.

The key to managing confrontation is to put the emotional energy generated by conflict toward

Confronting the issue cannot result in a win-win situation.

Match each term with the correct statement below. -A technique used to generate a large number of ideas or solutions to a problem.

Match each term with the correct statement below. -Conflict that is not really a conflict.

Match each term with the correct statement below. -Your consciousness of your own identity and self-worth.

Conflict can bring positive results when it

The first phase of conflict is taking sides.

The key to managing confrontation is to redirect the emotional energy generated by the conflict toward a constructive solution.

Match each term with the correct statement below. -A difference of opinion caused by opposing attitudes, behaviors, ideas, needs, wants, or goals.

Ignored conflict can be a negative force.

The fifth step in the six-step problem-solving technique is

Match each term with the correct statement below. -Managing conflict by defining and resolving issues between individuals, groups, or organizations.

The problem-solving technique is often referred to as

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Getting Your Message Across

Communicating With Coworkers and Supervisors

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters

Exam 8: Managing Conflict

Simple conflict is the most difficult type of conflict to resolve.

The last step in the six-step problem solving method is selecting the best solution.

Conflict occurs in

As you attempt to state a conflict in specific terms, take care to

Conflict can be prevented by

Conflict can be resolved when both parties

Conflict properly handled can have positive results.

The key to managing confrontation is to put the emotional energy generated by conflict toward

Confronting the issue cannot result in a win-win situation.

Match each term with the correct statement below. -A technique used to generate a large number of ideas or solutions to a problem.

Match each term with the correct statement below. -Conflict that is not really a conflict.

Match each term with the correct statement below. -Your consciousness of your own identity and self-worth.

Conflict can bring positive results when it

The first phase of conflict is taking sides.

The key to managing confrontation is to redirect the emotional energy generated by the conflict toward a constructive solution.

Match each term with the correct statement below. -A difference of opinion caused by opposing attitudes, behaviors, ideas, needs, wants, or goals.

Ignored conflict can be a negative force.

The fifth step in the six-step problem-solving technique is

Match each term with the correct statement below. -Managing conflict by defining and resolving issues between individuals, groups, or organizations.

The problem-solving technique is often referred to as

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Getting Your Message Across

Communicating With Coworkers and Supervisors

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters