Question 1

Open questions usually seek single word answers.

Accepted Answer

A) True 
 B)False  False

Question 2

Match each term with the correct statement below.
-A two-way spoken exchange of thoughts, opinions, and feelings.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers D

Question 3

Questions can be used to initiate and keep a conversation going.

Accepted Answer

A) True 
 B)False  True

Question 4

A clear message brings about effective communication because

Accepted Answer

A) it relaxes the listener. 
B) it is prepared for the selective listener. 
C) it eliminates the need for additional information or clarification. 
D) it eliminates the need for nonverbal communication. 
A) it relaxes the listener. 
B) it is prepared for the selective listener. 
C) it eliminates the need for additional information or clarification. 
D) it eliminates the need for nonverbal communication.

Question 5

It is possible to say "no" in a positive way.

Accepted Answer

A) True 
 B)False

Question 6

The ability to remember names is an important skill because

Accepted Answer

A) it creates instant familiarity and connection with others. 
B) it pays an effective compliment. 
C) it implies to the other person that he or she is important. 
D) all of these choices. 
A) it creates instant familiarity and connection with others. 
B) it pays an effective compliment. 
C) it implies to the other person that he or she is important. 
D) all of these choices.

Question 7

Match each term with the correct statement below.
-Question form that results in a single word response or very short answers.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 8

Good icebreaker topics include health, money, and politics.

Accepted Answer

A) True 
 B)False

Question 9

Rhetorical questions

Accepted Answer

A) are used to close a conversation. 
B) include the word "exactly." 
C) do not require an answer. 
D) none of these choices. 
A) are used to close a conversation. 
B) include the word "exactly." 
C) do not require an answer. 
D) none of these choices.

Question 10

In a conversation, you can hold the listener's interest by

Accepted Answer

A) putting others down. 
B) asking for an opinion or seeking advice. 
C) giving the listener the impression that his or her ideas are not important. 
D) none of these choices. 
A) putting others down. 
B) asking for an opinion or seeking advice. 
C) giving the listener the impression that his or her ideas are not important. 
D) none of these choices.

Question 11

Assertive communication cannot protect you from being taken advantage of by others.

Accepted Answer

A) True 
 B)False

Question 12

Match each term with the correct statement below.
-Question form used to engage the listener.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 13

Match each term with the correct statement below.
-Question form used as a strategy for seeking more detail to help clarify what has just been said.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 14

Match each term with the correct statement below.
-Light, informal conversation that has no agenda.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 15

A two-way spoken exchange of thoughts, opinions, and feelings is

Accepted Answer

A) rhetorical. 
B) an icebreaker. 
C) a conversation. 
D) none of these choices. 
A) rhetorical. 
B) an icebreaker. 
C) a conversation. 
D) none of these choices.

Question 16

A good conversationalist

Accepted Answer

A) uses criticism of others to keep the listener's attention. 
B) avoids unpleasant topics. 
C) uses sarcasm and manipulation. 
D) all of these choices. 
A) uses criticism of others to keep the listener's attention. 
B) avoids unpleasant topics. 
C) uses sarcasm and manipulation. 
D) all of these choices.

Question 17

Match each term with the correct statement below.
-Communication form in which you allow your rights to be violated because you don't express your honest feelings.

Accepted Answer

A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers 
A) small talk 
B) closed questions 
C) assertive communication 
D) conversation 
E) passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers

Question 18

The assertive communicator demonstrates a willingness to negotiate, listen, and compromise.

Accepted Answer

A) True 
 B)False

Question 19

Barriers to listening include

Accepted Answer

A) open questions. 
B) lack of attention. 
C) small talk 
D) all of these choices. 
A) open questions. 
B) lack of attention. 
C) small talk 
D) all of these choices.

Question 20

Aggressive communicators

Accepted Answer

A) are defensive, faultfinding, and judgmental. 
B) are unhappy because they cannot state what they think or feel. 
C) work to create mutually satisfying resolutions. 
D) none of these choices. 
A) are defensive, faultfinding, and judgmental. 
B) are unhappy because they cannot state what they think or feel. 
C) work to create mutually satisfying resolutions. 
D) none of these choices.

Open questions usually seek single word answers.

Match each term with the correct statement below. -A two-way spoken exchange of thoughts, opinions, and feelings.

Questions can be used to initiate and keep a conversation going.

A clear message brings about effective communication because

It is possible to say "no" in a positive way.

The ability to remember names is an important skill because

Match each term with the correct statement below. -Question form that results in a single word response or very short answers.

Good icebreaker topics include health, money, and politics.

Rhetorical questions

In a conversation, you can hold the listener's interest by

Assertive communication cannot protect you from being taken advantage of by others.

Match each term with the correct statement below. -Question form used to engage the listener.

Match each term with the correct statement below. -Question form used as a strategy for seeking more detail to help clarify what has just been said.

Match each term with the correct statement below. -Light, informal conversation that has no agenda.

A two-way spoken exchange of thoughts, opinions, and feelings is

A good conversationalist

Match each term with the correct statement below. -Communication form in which you allow your rights to be violated because you don't express your honest feelings.

The assertive communicator demonstrates a willingness to negotiate, listen, and compromise.

Barriers to listening include

Aggressive communicators

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters

Exam 6: Getting Your Message Across

Open questions usually seek single word answers.

Match each term with the correct statement below. -A two-way spoken exchange of thoughts, opinions, and feelings.

Questions can be used to initiate and keep a conversation going.

A clear message brings about effective communication because

It is possible to say "no" in a positive way.

The ability to remember names is an important skill because

Match each term with the correct statement below. -Question form that results in a single word response or very short answers.

Good icebreaker topics include health, money, and politics.

Rhetorical questions

In a conversation, you can hold the listener's interest by

Assertive communication cannot protect you from being taken advantage of by others.

Match each term with the correct statement below. -Question form used to engage the listener.

Match each term with the correct statement below. -Question form used as a strategy for seeking more detail to help clarify what has just been said.

Match each term with the correct statement below. -Light, informal conversation that has no agenda.

A two-way spoken exchange of thoughts, opinions, and feelings is

A good conversationalist

Match each term with the correct statement below. -Communication form in which you allow your rights to be violated because you don't express your honest feelings.

The assertive communicator demonstrates a willingness to negotiate, listen, and compromise.

Barriers to listening include

Aggressive communicators

Self-Esteem

Self-Development

Attitude

Image

Communication Essentials

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters