Question 1

Jargon is a problem for

Accepted Answer

A) experienced employees. 
B) supervisory personnel. 
C) new employees. 
D) none of these choices. 
A) experienced employees. 
B) supervisory personnel. 
C) new employees. 
D) none of these choices. C

Question 2

Match each term with the correct statement below.
-An excessive amount of information being provided.

Accepted Answer

A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening 
A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening D

Question 3

Match each term with the correct statement below.
-Originator of a thought.

Accepted Answer

A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening 
A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening G

Question 4

Hand gestures and posture can communicate a message.

Accepted Answer

A) True 
 B)False

Question 5

"All tall men play basketball" is an example of a colloquialism.

Accepted Answer

A) True 
 B)False

Question 6

Eye contact is an ineffective form of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 7

Match each term with the correct statement below.
-Hearing only what you want to hear.

Accepted Answer

A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening 
A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening

Question 8

Colloquialisms can be

Accepted Answer

A) a barrier to communication. 
B) used in informal speaking. 
C) considered as slang. 
D) all of these choices. 
A) a barrier to communication. 
B) used in informal speaking. 
C) considered as slang. 
D) all of these choices.

Question 9

Barriers to listening include

Accepted Answer

A) distractions. 
B) lack of attention. 
C) selective listening. 
D) all of these choices. 
A) distractions. 
B) lack of attention. 
C) selective listening. 
D) all of these choices.

Question 10

Problems in the workplace are often caused by ineffective communication.

Accepted Answer

A) True 
 B)False

Question 11

Match each term with the correct statement below.
-Informal words or phrases that are often used in a geographical area and more informal settings.

Accepted Answer

A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening 
A) gender-neutral language 
B) tactile communication 
C) facts 
D) information overload 
E) personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening

Question 12

Speaking in a sexist manner will not likely alienate others.

Accepted Answer

A) True 
 B)False

Question 13

Nonverbal communication does not add meaning to a message.

Accepted Answer

A) True 
 B)False

Question 14

"Horse for sale.Will eat anything.Especially likes young people" is an example of

Accepted Answer

A) stereotyping. 
B) using jargon. 
C) a colloquialism. 
D) confusing message. 
A) stereotyping. 
B) using jargon. 
C) a colloquialism. 
D) confusing message.

Question 15

Listening is

Accepted Answer

A) a barrier to communication. 
B) a process by which we make sense out of what we hear. 
C) the same as hearing. 
D) none of these choices. 
A) a barrier to communication. 
B) a process by which we make sense out of what we hear. 
C) the same as hearing. 
D) none of these choices.

Question 16

A passing siren, chatter from an adjacent cubicle, and printer noises are examples of communication distractions.

Accepted Answer

A) True 
 B)False

Question 17

An active listener

Accepted Answer

A) listens only for facts. 
B) has a confident, positive attitude. 
C) does not take notes. 
D) avoids using body language. 
A) listens only for facts. 
B) has a confident, positive attitude. 
C) does not take notes. 
D) avoids using body language.

Question 18

Opinions are

Accepted Answer

A) proven statements. 
B) always true. 
C) based on personal beliefs and feelings. 
D) none of these choices. 
A) proven statements. 
B) always true. 
C) based on personal beliefs and feelings. 
D) none of these choices.

Question 19

Jargon is the same in most workplaces.

Accepted Answer

A) True 
 B)False

Question 20

Word choice is

Accepted Answer

A) unimportant. 
B) includes using acceptable jargon. 
C) a common communication barrier. 
D) all of these choices. 
A) unimportant. 
B) includes using acceptable jargon. 
C) a common communication barrier. 
D) all of these choices.

Jargon is a problem for

Match each term with the correct statement below. -An excessive amount of information being provided.

Match each term with the correct statement below. -Originator of a thought.

Hand gestures and posture can communicate a message.

"All tall men play basketball" is an example of a colloquialism.

Eye contact is an ineffective form of nonverbal communication.

Match each term with the correct statement below. -Hearing only what you want to hear.

Colloquialisms can be

Barriers to listening include

Problems in the workplace are often caused by ineffective communication.

Match each term with the correct statement below. -Informal words or phrases that are often used in a geographical area and more informal settings.

Speaking in a sexist manner will not likely alienate others.

Nonverbal communication does not add meaning to a message.

"Horse for sale.Will eat anything.Especially likes young people" is an example of

Listening is

A passing siren, chatter from an adjacent cubicle, and printer noises are examples of communication distractions.

An active listener

Opinions are

Jargon is the same in most workplaces.

Word choice is

Self-Esteem

Self-Development

Attitude

Image

Getting Your Message Across

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters

Exam 5: Communication Essentials

Jargon is a problem for

Match each term with the correct statement below. -An excessive amount of information being provided.

Match each term with the correct statement below. -Originator of a thought.

Hand gestures and posture can communicate a message.

"All tall men play basketball" is an example of a colloquialism.

Eye contact is an ineffective form of nonverbal communication.

Match each term with the correct statement below. -Hearing only what you want to hear.

Colloquialisms can be

Barriers to listening include

Problems in the workplace are often caused by ineffective communication.

Match each term with the correct statement below. -Informal words or phrases that are often used in a geographical area and more informal settings.

Speaking in a sexist manner will not likely alienate others.

Nonverbal communication does not add meaning to a message.

"Horse for sale.Will eat anything.Especially likes young people" is an example of

Listening is

A passing siren, chatter from an adjacent cubicle, and printer noises are examples of communication distractions.

An active listener

Opinions are

Jargon is the same in most workplaces.

Word choice is

Self-Esteem

Self-Development

Attitude

Image

Getting Your Message Across

Communicating With Coworkers and Supervisors

Managing Conflict

Meeting Essentials

Applying Critical Work Skills

Developing Customer Focus

Valuing Diversity

Acting Ethically

Developing Leadership and Managing Change

Getting the Job

Taking Charge of Your Career

Filters