Question 1

What is the best method of collecting data in a needs analysis process?

Accepted Answer

A)  any combination of methods that uses at least three of the nine methods 
B)  typically, a combination of interviews, observations, and work samples 
C)  the combination of methods that most likely results in senior management approval 
D)  available resources, analyst expertise, and the nature of the responses should drive the choice of method 
A)  any combination of methods that uses at least three of the nine methods 
B)  typically, a combination of interviews, observations, and work samples 
C)  the combination of methods that most likely results in senior management approval 
D)  available resources, analyst expertise, and the nature of the responses should drive the choice of method D

Question 2

What is one drawback of a task analysis process?

Accepted Answer

A)  It ignores mental processes required to complete a task. 
B)  It focuses only on target jobs as opposed to all jobs within the organization. 
C)  It develops bias from subjective rating scales and the use of estimates. 
D)  It assumes tasks are performed by teams, not individuals. 
A)  It ignores mental processes required to complete a task. 
B)  It focuses only on target jobs as opposed to all jobs within the organization. 
C)  It develops bias from subjective rating scales and the use of estimates. 
D)  It assumes tasks are performed by teams, not individuals. A

Question 3

Why must training plans,business strategy,and key stakeholder involvement be linked together in a needs analysis?

Accepted Answer

A)  to achieve the greatest support and continuity from the organization and its stakeholders 
B)  to maintain the strongest political linkages and allies necessary for organizational change 
C)  to alleviate resistance to change from individuals who were not given an opportunity to provide input 
D)  to ensure that the organizational culture supports the key stakeholders and strategy 
A)  to achieve the greatest support and continuity from the organization and its stakeholders 
B)  to maintain the strongest political linkages and allies necessary for organizational change 
C)  to alleviate resistance to change from individuals who were not given an opportunity to provide input 
D)  to ensure that the organizational culture supports the key stakeholders and strategy A

Question 4

During the needs analysis process information and data is collected from a variety of stakeholders.How is the information from a needs analysis used by an organization?

Accepted Answer

A)  to prepare job descriptions and specifications 
B)  to develop optimal solutions to training problems 
C)  to develop measures for training evaluation 
D)  to write training policies, identify appropriate trainers, and design training events 
A)  to prepare job descriptions and specifications 
B)  to develop optimal solutions to training problems 
C)  to develop measures for training evaluation 
D)  to write training policies, identify appropriate trainers, and design training events

Question 5

In which example does pressure to change employee behaviour come from the internal environment?

Accepted Answer

A)  legislation that affects labour standards is changing 
B)  customer preferences for products and services are changing 
C)  competition from rivals offering better products at lower prices is increasing 
D)  management notices the number of product related mistakes begin to increase 
A)  legislation that affects labour standards is changing 
B)  customer preferences for products and services are changing 
C)  competition from rivals offering better products at lower prices is increasing 
D)  management notices the number of product related mistakes begin to increase

Question 6

The most extensive stage in the needs analysis process is data collection.

Accepted Answer

A) True 
 B)False

Question 7

What is the main difference between a traditional task analysis and a team task analysis?

Accepted Answer

A)  A traditional task analysis depends on job descriptions whereas a team task analysis depends on competencies. 
B)  A team task analysis relies on an organization being a certain size in order to be relevant and useful. 
C)  A traditional task analysis is usually applicable to lower level jobs on the organizational chart and not management. 
D)  A team task analysis identifies the interdependencies of the job and the skills required for task coordination. 
A)  A traditional task analysis depends on job descriptions whereas a team task analysis depends on competencies. 
B)  A team task analysis relies on an organization being a certain size in order to be relevant and useful. 
C)  A traditional task analysis is usually applicable to lower level jobs on the organizational chart and not management. 
D)  A team task analysis identifies the interdependencies of the job and the skills required for task coordination.

Question 8

What is the term for a culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization?

Accepted Answer

A)  knowledge culture 
B)  counter culture 
C)  organizational culture 
D)  learning culture 
A)  knowledge culture 
B)  counter culture 
C)  organizational culture 
D)  learning culture

Question 9

What is one obstacle that organizations cite as the reason to avoid conducting a needs analysis?

Accepted Answer

A)  Trainees often claim that they are rewarded for taking the time to conduct a needs analysis. 
B)  Organizations usually can see how the investment of time and resources will produce a viable training solution. 
C)  Organizations are most concerned with training employees quickly rather than waiting for research to be conducted. 
D)  Managers and employees do not have the creative techniques and critical methods of inquiry needed to conduct a needs analysis. 
A)  Trainees often claim that they are rewarded for taking the time to conduct a needs analysis. 
B)  Organizations usually can see how the investment of time and resources will produce a viable training solution. 
C)  Organizations are most concerned with training employees quickly rather than waiting for research to be conducted. 
D)  Managers and employees do not have the creative techniques and critical methods of inquiry needed to conduct a needs analysis.

Question 10

A needs analysis is required to determine who needs training and what type of training they need.

Accepted Answer

A) True 
 B)False

Question 11

Strategic training is the alignment of employees' training needs and programs with the organization's strategy and objectives.

Accepted Answer

A) True 
 B)False

Question 12

Describe how Mager and Pipe's decision tree is used in determining if training is the best solution to performance problems.

Accepted Answer

The decision tree is helpful in first cl

Question 13

What is the term for the process of obtaining information about a job by determining the duties,tasks,and activities involved and the knowledge,skills,and abilities required to perform the tasks?

Accepted Answer

A)  resource analysis 
B)  organizational analysis 
C)  task analysis 
D)  needs analysis 
A)  resource analysis 
B)  organizational analysis 
C)  task analysis 
D)  needs analysis

Question 14

Judy,a Human Resource professional,decides to undertake a person analysis at Technocell Canada.What question is Judy seeking an answer to?

Accepted Answer

A)  How is training linked to Technocell's strategy? 
B)  Who at Technocell needs training? 
C)  When are tasks performed and what resources are available at Technocell? 
D)  What external forces are affecting Technocell? 
A)  How is training linked to Technocell's strategy? 
B)  Who at Technocell needs training? 
C)  When are tasks performed and what resources are available at Technocell? 
D)  What external forces are affecting Technocell?

Question 15

Your CEO has asked you to explain the potential negative consequences of having training and development plans that are NOT congruent with your company's strategy.What negative consequence does the textbook identify on this issue?

Accepted Answer

A)  lowers the organization's book value 
B)  lowers the organization's investments 
C)  lowers the organization's equity 
D)  lowers the organization's market value 
A)  lowers the organization's book value 
B)  lowers the organization's investments 
C)  lowers the organization's equity 
D)  lowers the organization's market value

Question 16

Identify and briefly describe the three steps in the person analysis process.

Accepted Answer

The three steps in a person analysis are

Question 17

One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities - choosing action over analysis.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a typical step in the instructional systems design model?

Accepted Answer

A)  needs analysis 
B)  design and delivery 
C)  data collection 
D)  evaluation 
A)  needs analysis 
B)  design and delivery 
C)  data collection 
D)  evaluation

Question 19

The needs analysis process starts with a concern expressed by a customer,employee,management,or some other stakeholder.

Accepted Answer

A) True 
 B)False

Question 20

Outline the differences between a cognitive task analysis and a team task analysis.

Accepted Answer

A cognitive task analysis focuses on men

What is the best method of collecting data in a needs analysis process?

What is one drawback of a task analysis process?

Why must training plans,business strategy,and key stakeholder involvement be linked together in a needs analysis?

During the needs analysis process information and data is collected from a variety of stakeholders.How is the information from a needs analysis used by an organization?

In which example does pressure to change employee behaviour come from the internal environment?

The most extensive stage in the needs analysis process is data collection.

What is the main difference between a traditional task analysis and a team task analysis?

What is the term for a culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization?

What is one obstacle that organizations cite as the reason to avoid conducting a needs analysis?

A needs analysis is required to determine who needs training and what type of training they need.

Strategic training is the alignment of employees' training needs and programs with the organization's strategy and objectives.

Describe how Mager and Pipe's decision tree is used in determining if training is the best solution to performance problems.

What is the term for the process of obtaining information about a job by determining the duties,tasks,and activities involved and the knowledge,skills,and abilities required to perform the tasks?

Judy,a Human Resource professional,decides to undertake a person analysis at Technocell Canada.What question is Judy seeking an answer to?

Your CEO has asked you to explain the potential negative consequences of having training and development plans that are NOT congruent with your company's strategy.What negative consequence does the textbook identify on this issue?

Identify and briefly describe the three steps in the person analysis process.

One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities - choosing action over analysis.

Which of the following is NOT a typical step in the instructional systems design model?

The needs analysis process starts with a concern expressed by a customer,employee,management,or some other stakeholder.

Outline the differences between a cognitive task analysis and a team task analysis.

The Training and Development Process

Organizational Learning

Learning and Motivation

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters

Exam 4: The Needs Analysis Process

What is the best method of collecting data in a needs analysis process?

What is one drawback of a task analysis process?

Why must training plans,business strategy,and key stakeholder involvement be linked together in a needs analysis?

During the needs analysis process information and data is collected from a variety of stakeholders.How is the information from a needs analysis used by an organization?

In which example does pressure to change employee behaviour come from the internal environment?

The most extensive stage in the needs analysis process is data collection.

What is the main difference between a traditional task analysis and a team task analysis?

What is the term for a culture in which members of an organization believe that knowledge and skill acquisition are part of their job responsibilities and that learning is an important part of work life in the organization?

What is one obstacle that organizations cite as the reason to avoid conducting a needs analysis?

A needs analysis is required to determine who needs training and what type of training they need.

Strategic training is the alignment of employees' training needs and programs with the organization's strategy and objectives.

Describe how Mager and Pipe's decision tree is used in determining if training is the best solution to performance problems.

What is the term for the process of obtaining information about a job by determining the duties,tasks,and activities involved and the knowledge,skills,and abilities required to perform the tasks?

Judy,a Human Resource professional,decides to undertake a person analysis at Technocell Canada.What question is Judy seeking an answer to?

Your CEO has asked you to explain the potential negative consequences of having training and development plans that are NOT congruent with your company's strategy.What negative consequence does the textbook identify on this issue?

Identify and briefly describe the three steps in the person analysis process.

One of the obstacles facing trainers is the belief by many managers that resources should be used for training activities - choosing action over analysis.

Which of the following is NOT a typical step in the instructional systems design model?

The needs analysis process starts with a concern expressed by a customer,employee,management,or some other stakeholder.

Outline the differences between a cognitive task analysis and a team task analysis.

The Training and Development Process

Organizational Learning

Learning and Motivation

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters