Question 1

Distinguish between error training and error-avoidant training.

Accepted Answer

Error training - Errors are a source of negative feedback that can have a positive influence on learning.Errors should be incorporated into the training process.Allows trainees to make errors while learning how to perform a task.Can be done by providing only basic information about tasks.Trainees try out different approaches,possibly making more errors.
Error avoidant training - Trainees given detailed instructions on how to do tasks so that they are less likely to make mistakes.Trainer intervenes when errors are made.Negative feedback reduced by greater and more explicit instructions.

Question 2

Explain the purposes of training objectives in terms of their importance to trainers,trainees,and managers,providing at least one example for each.

Accepted Answer

Training objectives are important to trainers for three reasons: to assess trainees prior to instruction to see if they have mastered any of the objectives; to aid in the selection of training content and methods; and to help develop evaluation methods.Training objectives are important to trainees because they: inform trainees of the goals of a training program; allow trainees to focus their energies on achieving specific goals; and communicate the importance of training and to promote accountability.Training objectives are important to managers because they communicate what the trainees should be able to do as a result of the training; and they let managers and supervisors know what is expected of the trainees so they can reinforce and support newly trained knowledge and skills on-the-job.

Question 3

An instructor provides students with a diagram of the needs analysis process.Which type of pre-practice intervention does this represent?

Accepted Answer

A)  metacognitive strategy 
B)  attentional advice 
C)  advance organizer 
D)  psychomotor condition 
A)  metacognitive strategy 
B)  attentional advice 
C)  advance organizer 
D)  psychomotor condition C

Question 4

Issuing an RFP may require that an organization spend resources determining its actual training needs and identifying training solutions required from vendors and consultants.

Accepted Answer

A) True 
 B)False

Question 5

Feedback or knowledge of results provides trainers with feedback and information about their performance on the training program.

Accepted Answer

A) True 
 B)False

Question 6

What is a key factor in training design for adaptive expertise?

Accepted Answer

A)  active practicing 
B)  active training 
C)  active learning 
D)  active knowing 
A)  active practicing 
B)  active training 
C)  active learning 
D)  active knowing

Question 7

What type of expertise refers to the ability to use knowledge and skills across a range of tasks,settings,and situations?

Accepted Answer

A)  subject-matter expertise 
B)  routine expertise 
C)  adaptive expertise 
D)  active expertise 
A)  subject-matter expertise 
B)  routine expertise 
C)  adaptive expertise 
D)  active expertise

Question 8

What is the main reason for misalignment between a request for proposal and the actual training program delivered to an organization?

Accepted Answer

A)  The organization extended its search to a limited number of trainers. 
B)  The organization overstated the positives of the requested training. 
C)  The organization was not honest about the resources it had available. 
D)  The organization did not describe its most critical training needs. 
A)  The organization extended its search to a limited number of trainers. 
B)  The organization overstated the positives of the requested training. 
C)  The organization was not honest about the resources it had available. 
D)  The organization did not describe its most critical training needs.

Question 9

Which of the following is NOT a pre-practice condition?

Accepted Answer

A)  offering a reward to trainees for attending training 
B)  having a session before training to help members determine specific roles 
C)  sending an e-mail to trainees before training with basic training objectives 
D)  providing trainees with support by helping them set up individual training goals 
A)  offering a reward to trainees for attending training 
B)  having a session before training to help members determine specific roles 
C)  sending an e-mail to trainees before training with basic training objectives 
D)  providing trainees with support by helping them set up individual training goals

Question 10

According to the textbook,which of the following is NOT a characteristic of effective training feedback?

Accepted Answer

A)  when a response is provided correctly, provide positive feedback 
B)  demonstrate to the trainee how to respond correctly 
C)  when a response is provided incorrectly, provide some element of punishment 
D)  provide feedback immediately after the response is provided 
A)  when a response is provided correctly, provide positive feedback 
B)  demonstrate to the trainee how to respond correctly 
C)  when a response is provided incorrectly, provide some element of punishment 
D)  provide feedback immediately after the response is provided

Question 11

Analogical tasks are tasks that are performed by employees that resemble tasks performed in training.

Accepted Answer

A) True 
 B)False

Question 12

How many elements are given in a training objective that states "The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift,using customer information software,and will be able to generate $850 in incremental revenue from new customers"?

Accepted Answer

A)  2 
B)  3 
C)  4 
D)  5 
A)  2 
B)  3 
C)  4 
D)  5

Question 13

A Canadian chartered bank decides to develop and deliver a training program internally.What potential reasons justify this decision?

Accepted Answer

A)  better security and the need to train a large pool of employees 
B)  higher quality and availability of trainers 
C)  lower cost and higher quality 
D)  extensive testing coupled with ancillary services 
A)  better security and the need to train a large pool of employees 
B)  higher quality and availability of trainers 
C)  lower cost and higher quality 
D)  extensive testing coupled with ancillary services

Question 14

Which of the following is NOT a training design activity?

Accepted Answer

A)  Determine what content should be provided to allow training objectives to be met 
B)  Determine how to calculate cost vs. benefits associated with the training program 
C)  Decide how training should be provided: on-the job, off-the-job, or e-learning 
D)  Create a statement describing what trainees should be able to do after training 
A)  Determine what content should be provided to allow training objectives to be met 
B)  Determine how to calculate cost vs. benefits associated with the training program 
C)  Decide how training should be provided: on-the job, off-the-job, or e-learning 
D)  Create a statement describing what trainees should be able to do after training

Question 15

A request for proposal is a document that outlines to potential trainers and consultants an organization's training and project needs.

Accepted Answer

A) True 
 B)False

Question 16

Which statement is supported by the notion of error management as a learning design method?

Accepted Answer

A)  Error management and error avoidance are synonymous. 
B)  The instructor should provide vague and misleading instructions. 
C)  The instructor should provide detailed instructions and rubrics so as to minimize errors. 
D)  It would be a mistake to explicitly encourage trainees to make mistakes during the learning process. 
A)  Error management and error avoidance are synonymous. 
B)  The instructor should provide vague and misleading instructions. 
C)  The instructor should provide detailed instructions and rubrics so as to minimize errors. 
D)  It would be a mistake to explicitly encourage trainees to make mistakes during the learning process.

Question 17

Proceduralized instruction is an approach to training that gives trainees control over their own learning.

Accepted Answer

A) True 
 B)False

Question 18

The human resources department (HR)of an organization is about to create a request for proposal.What are the most critical elements that should be considered by the HR department?

Accepted Answer

A)  determining the number of trainers required to deliver the training program 
B)  creating the proper scope for the project including a budget and specific training methods to be used 
C)  describing in detail the training needs required, and how those needs fit the overall training strategy 
D)  creating a vendor scorecard to grade vendors so as to provide a level of transparency in the selection process 
A)  determining the number of trainers required to deliver the training program 
B)  creating the proper scope for the project including a budget and specific training methods to be used 
C)  describing in detail the training needs required, and how those needs fit the overall training strategy 
D)  creating a vendor scorecard to grade vendors so as to provide a level of transparency in the selection process

Question 19

Which university did Enbridge partner with to deliver an in-house leadership program?

Accepted Answer

A)  Richard Ivey School of Business at the University of Western Ontario 
B)  Rotman School of Management at the University of Toronto 
C)  Queen's University School of Business 
D)  School of Management at Dalhousie University 
A)  Richard Ivey School of Business at the University of Western Ontario 
B)  Rotman School of Management at the University of Toronto 
C)  Queen's University School of Business 
D)  School of Management at Dalhousie University

Question 20

Overlearning is an appropriate practice condition to use in helping a lifeguard master lifesaving interventions.

Accepted Answer

A) True 
 B)False

Distinguish between error training and error-avoidant training.

Explain the purposes of training objectives in terms of their importance to trainers,trainees,and managers,providing at least one example for each.

An instructor provides students with a diagram of the needs analysis process.Which type of pre-practice intervention does this represent?

Issuing an RFP may require that an organization spend resources determining its actual training needs and identifying training solutions required from vendors and consultants.

Feedback or knowledge of results provides trainers with feedback and information about their performance on the training program.

What is a key factor in training design for adaptive expertise?

What type of expertise refers to the ability to use knowledge and skills across a range of tasks,settings,and situations?

What is the main reason for misalignment between a request for proposal and the actual training program delivered to an organization?

Which of the following is NOT a pre-practice condition?

According to the textbook,which of the following is NOT a characteristic of effective training feedback?

Analogical tasks are tasks that are performed by employees that resemble tasks performed in training.

How many elements are given in a training objective that states "The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift,using customer information software,and will be able to generate $850 in incremental revenue from new customers"?

A Canadian chartered bank decides to develop and deliver a training program internally.What potential reasons justify this decision?

Which of the following is NOT a training design activity?

A request for proposal is a document that outlines to potential trainers and consultants an organization's training and project needs.

Which statement is supported by the notion of error management as a learning design method?

Proceduralized instruction is an approach to training that gives trainees control over their own learning.

The human resources department (HR)of an organization is about to create a request for proposal.What are the most critical elements that should be considered by the HR department?

Which university did Enbridge partner with to deliver an in-house leadership program?

Overlearning is an appropriate practice condition to use in helping a lifeguard master lifesaving interventions.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters

Exam 5: Training Design

Distinguish between error training and error-avoidant training.

Explain the purposes of training objectives in terms of their importance to trainers,trainees,and managers,providing at least one example for each.

An instructor provides students with a diagram of the needs analysis process.Which type of pre-practice intervention does this represent?

Issuing an RFP may require that an organization spend resources determining its actual training needs and identifying training solutions required from vendors and consultants.

Feedback or knowledge of results provides trainers with feedback and information about their performance on the training program.

What is a key factor in training design for adaptive expertise?

What type of expertise refers to the ability to use knowledge and skills across a range of tasks,settings,and situations?

What is the main reason for misalignment between a request for proposal and the actual training program delivered to an organization?

Which of the following is NOT a pre-practice condition?

According to the textbook,which of the following is NOT a characteristic of effective training feedback?

Analogical tasks are tasks that are performed by employees that resemble tasks performed in training.

How many elements are given in a training objective that states "The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift,using customer information software,and will be able to generate $850 in incremental revenue from new customers"?

A Canadian chartered bank decides to develop and deliver a training program internally.What potential reasons justify this decision?

Which of the following is NOT a training design activity?

A request for proposal is a document that outlines to potential trainers and consultants an organization's training and project needs.

Which statement is supported by the notion of error management as a learning design method?

Proceduralized instruction is an approach to training that gives trainees control over their own learning.

The human resources department (HR)of an organization is about to create a request for proposal.What are the most critical elements that should be considered by the HR department?

Which university did Enbridge partner with to deliver an in-house leadership program?

Overlearning is an appropriate practice condition to use in helping a lifeguard master lifesaving interventions.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters