Question 1

With what category is intellectual capital grouped?

Accepted Answer

A)  organizational assets 
B)  organizational liabilities 
C)  organizational expenditures 
D)  organizational income 
A)  organizational assets 
B)  organizational liabilities 
C)  organizational expenditures 
D)  organizational income A

Question 2

A learning culture is best described as the norms and values an organization has toward its stakeholders.

Accepted Answer

A) True 
 B)False  False

Question 3

Peter Sengalis is known as the originator of the concept of learning organizations.

Accepted Answer

A) True 
 B)False  False

Question 4

The intellectual capital cycle moves through four types of work.What begins the intellectual capital cycle?

Accepted Answer

A)  investments in human capital 
B)  renewal capital and structural capital 
C)  productive relationship capital 
D)  financial performance 
A)  investments in human capital 
B)  renewal capital and structural capital 
C)  productive relationship capital 
D)  financial performance

Question 5

Peter Senge characterized learning organizations as having five core principles.Of these five principles,mental models embody the concept of viewing the organization holistically.

Accepted Answer

A) True 
 B)False

Question 6

Carlos,a manager at a local manufacturing firm,often changes his approach to annual performance conversations based on his understanding of what factors motivate each employee.What is Carlos demonstrating?

Accepted Answer

A)  explicit knowledge 
B)  human capital 
C)  tacit knowledge 
D)  intellectual capital 
A)  explicit knowledge 
B)  human capital 
C)  tacit knowledge 
D)  intellectual capital

Question 7

Differentiate between the terms "information" and "knowledge" from the perspective of a learning organization.Provide an example for each.

Accepted Answer

Information is plentiful and easy to acq

Question 8

According to the textbook,what is one unique method for capturing tacit knowledge that does not typically rely on computer technology?

Accepted Answer

A)  transcripts 
B)  stories 
C)  narratives 
D)  artefacts 
A)  transcripts 
B)  stories 
C)  narratives 
D)  artefacts

Question 9

Why is the concept of informal learning receiving so much attention from managers?

Accepted Answer

A)  because of the need to reduce expenditure in training and development 
B)  because of the speed of change and demographic realities 
C)  because of the level of attention the topic of informal learning has received from academics and management gurus 
D)  because it requires fewer resources and management attention 
A)  because of the need to reduce expenditure in training and development 
B)  because of the speed of change and demographic realities 
C)  because of the level of attention the topic of informal learning has received from academics and management gurus 
D)  because it requires fewer resources and management attention

Question 10

In 2011,VanCity committed to double its expenditures in training and development.What need(s)was VanCity trying to address with this new expenditure?

Accepted Answer

A)  maximizing profits for its current members while growing its footprint as a credit union 
B)  creating a more efficient workforce 
C)  delivering on its corporate social responsibility mandate of helping create a sustainable community 
D)  strengthening its workforce capacity to enable the company to meet its objectives 
A)  maximizing profits for its current members while growing its footprint as a credit union 
B)  creating a more efficient workforce 
C)  delivering on its corporate social responsibility mandate of helping create a sustainable community 
D)  strengthening its workforce capacity to enable the company to meet its objectives

Question 11

In order to survive and develop,organizations must learn how to manage their capacity to learn and change.

Accepted Answer

A) True 
 B)False

Question 12

According to the Conference Board of Canada,what percentage of Canadian organizations do NOT consider themselves to be learning organizations,even to a moderate extent?

Accepted Answer

A)  29 percent 
B)  45 percent 
C)  34 percent 
D)  67 percent 
A)  29 percent 
B)  45 percent 
C)  34 percent 
D)  67 percent

Question 13

Define "communities of practice," provide an example of a community of practice,and explain their importance to organizational learning.

Accepted Answer

"Communities of practice" are networks o

Question 14

What is an effective way to develop shared mental models?

Accepted Answer

A)  create work processes that require team involvement 
B)  remove physical barriers so as to facilitate regular contact between management and employees 
C)  develop communities of practice focused on solving specific challenges facing the organization 
D)  provide social networking sites so as to facilitate informal learning 
A)  create work processes that require team involvement 
B)  remove physical barriers so as to facilitate regular contact between management and employees 
C)  develop communities of practice focused on solving specific challenges facing the organization 
D)  provide social networking sites so as to facilitate informal learning

Question 15

According to research conducted by the Conference Board of Canada,what percentage of respondents indicated that systems and structures exist within their organizations to ensure that important knowledge is coded,stored,and made available to those who need it?

Accepted Answer

A)  11 percent 
B)  21 percent 
C)  31 percent 
D)  41 percent 
A)  11 percent 
B)  21 percent 
C)  31 percent 
D)  41 percent

Question 16

Intellectual capital is an organization's knowledge,experience,relationships,process discoveries,innovations,market presence,and community influence.

Accepted Answer

A) True 
 B)False

Question 17

Who are the typical internal sources of information used in environmental scanning?

Accepted Answer

A)  employees 
B)  customers 
C)  suppliers 
D)  creditors 
A)  employees 
B)  customers 
C)  suppliers 
D)  creditors

Question 18

What are the typical characteristics of informal learning?

Accepted Answer

A)  spontaneous, immediate, and task-specific 
B)  strategic, goal-oriented, and short-term 
C)  structured, individual-focused, and unplanned 
D)  defined, organization-wide, and explicit 
A)  spontaneous, immediate, and task-specific 
B)  strategic, goal-oriented, and short-term 
C)  structured, individual-focused, and unplanned 
D)  defined, organization-wide, and explicit

Question 19

Which of the following best captures the role management can play in supporting communities of practice?

Accepted Answer

A)  provide the necessary funding 
B)  provide the infrastructure and evaluate relevance to the company 
C)  control topics, timing, and participation 
D)  ensure all communication between group members is codified 
A)  provide the necessary funding 
B)  provide the infrastructure and evaluate relevance to the company 
C)  control topics, timing, and participation 
D)  ensure all communication between group members is codified

Question 20

According to the Conference Board of Canada,approximately 61 percent of Canadian companies have in place procedures ensuring that knowledge is codified,stored,and freely shared amongst employees.

Accepted Answer

A) True 
 B)False

With what category is intellectual capital grouped?

A learning culture is best described as the norms and values an organization has toward its stakeholders.

Peter Sengalis is known as the originator of the concept of learning organizations.

The intellectual capital cycle moves through four types of work.What begins the intellectual capital cycle?

Peter Senge characterized learning organizations as having five core principles.Of these five principles,mental models embody the concept of viewing the organization holistically.

Carlos,a manager at a local manufacturing firm,often changes his approach to annual performance conversations based on his understanding of what factors motivate each employee.What is Carlos demonstrating?

Differentiate between the terms "information" and "knowledge" from the perspective of a learning organization.Provide an example for each.

According to the textbook,what is one unique method for capturing tacit knowledge that does not typically rely on computer technology?

Why is the concept of informal learning receiving so much attention from managers?

In 2011,VanCity committed to double its expenditures in training and development.What need(s)was VanCity trying to address with this new expenditure?

In order to survive and develop,organizations must learn how to manage their capacity to learn and change.

According to the Conference Board of Canada,what percentage of Canadian organizations do NOT consider themselves to be learning organizations,even to a moderate extent?

Define "communities of practice," provide an example of a community of practice,and explain their importance to organizational learning.

What is an effective way to develop shared mental models?

According to research conducted by the Conference Board of Canada,what percentage of respondents indicated that systems and structures exist within their organizations to ensure that important knowledge is coded,stored,and made available to those who need it?

Intellectual capital is an organization's knowledge,experience,relationships,process discoveries,innovations,market presence,and community influence.

Who are the typical internal sources of information used in environmental scanning?

What are the typical characteristics of informal learning?

Which of the following best captures the role management can play in supporting communities of practice?

According to the Conference Board of Canada,approximately 61 percent of Canadian companies have in place procedures ensuring that knowledge is codified,stored,and freely shared amongst employees.

The Training and Development Process

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters

Exam 2: Organizational Learning

With what category is intellectual capital grouped?

A learning culture is best described as the norms and values an organization has toward its stakeholders.

Peter Sengalis is known as the originator of the concept of learning organizations.

The intellectual capital cycle moves through four types of work.What begins the intellectual capital cycle?

Peter Senge characterized learning organizations as having five core principles.Of these five principles,mental models embody the concept of viewing the organization holistically.

Carlos,a manager at a local manufacturing firm,often changes his approach to annual performance conversations based on his understanding of what factors motivate each employee.What is Carlos demonstrating?

Differentiate between the terms "information" and "knowledge" from the perspective of a learning organization.Provide an example for each.

According to the textbook,what is one unique method for capturing tacit knowledge that does not typically rely on computer technology?

Why is the concept of informal learning receiving so much attention from managers?

In 2011,VanCity committed to double its expenditures in training and development.What need(s)was VanCity trying to address with this new expenditure?

In order to survive and develop,organizations must learn how to manage their capacity to learn and change.

According to the Conference Board of Canada,what percentage of Canadian organizations do NOT consider themselves to be learning organizations,even to a moderate extent?

Define "communities of practice," provide an example of a community of practice,and explain their importance to organizational learning.

What is an effective way to develop shared mental models?

According to research conducted by the Conference Board of Canada,what percentage of respondents indicated that systems and structures exist within their organizations to ensure that important knowledge is coded,stored,and made available to those who need it?

Intellectual capital is an organization's knowledge,experience,relationships,process discoveries,innovations,market presence,and community influence.

Who are the typical internal sources of information used in environmental scanning?

What are the typical characteristics of informal learning?

Which of the following best captures the role management can play in supporting communities of practice?

According to the Conference Board of Canada,approximately 61 percent of Canadian companies have in place procedures ensuring that knowledge is codified,stored,and freely shared amongst employees.

The Training and Development Process

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

Management Development

The Evolution and Future of Training and Development

Filters