Exam 3: Who Am I Understanding Interpersonal Communication Styles

On your first day at a new job you receive an email asking you to submit your SBDs by Friday so they can be vetted for inclusion in the new module. You need to ask for clarification as you don't know what is being asked of you. This is most likely due to barriers to ________.

Tone of voice is not considered a form of nonverbal communication.

Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" Describe the nonverbal communication in this situation and how it impacts the meaning of Carol's words.

Interpretation involves analyzing the meaning of what you hear, read, or see.

Kevin asks Clive the following question: "I know you're the 'newbie' in the department, but why did it take you so long to gather those numbers I asked for?" Kevin is demonstrating ________.

Discuss the difference between hearing and listening.

Which of the following statements regarding "I" language is TRUE?

"Miranda, you spend so much time cleaning up the messes that your department makes, maybe you can help us figure out how to fix our problem." Which of the following best revises the statement above in unbiased language?

Passive listening happens when you listen but you suppress your thoughts and feelings about what you are hearing in order to avoid conflict.

Gender specific communication styles ________.

Which of the following is LEAST likely to trigger an emotional response?

After Monica shares an idea at a meeting, Rachel immediately responds "That would never work!" This response stops Monica's participation in the rest of the discussion. Which of the following statements would best have kept the discussion moving forward?

"I" language is characterized by which of the following?

Which of the following nonverbal signals would most likely indicate your happy willingness to assist her?

Kaleb works for a financial management company that is shifting its focus towards managing clients whose portfolios are valued at over a million dollars. Many clients will be encouraged to seek management from firms that are more focused on smaller portfolios. However, a certain number of clients will be asked to remain with the company despite having investments worth less than a million dollars. Kaleb is on a team to determine which clients would be most beneficial to carry forward and the team has been discussing various clients. Matthew is a junior member of the firm and he is advocating for a selection of clients on the list. Kaleb finds himself distracted, irritated, and dismissive of Matthew's recommendations. But when Min Jung, a senior member of the firm and an associate who enjoys considerable respect in the firm, concurs with Matthew's recommendations, Kaleb finds himself in full agreement with her. -To evaluate Matthew's recommendations more accurately, Kaleb could ________.

"Your assessment of this data is just plain wrong." Which of the following best rephrases the statement above, avoiding langauge that will trigger a negative response?

Which of the following is most likely to be the result of a comprehension error?

When nonverbal signals reinforce your words ________.

________ involves analyzing the meaning of what you hear, read, or see to determine its intention.

According to the advice of the Chairman, CEO, and president of Yum Brands, which of the following does the best job of phrasing a negative comment positively?