Question 1

Generalizing or oversimplifying a generally observed cultural norm is ________.

Accepted Answer

A) called stereotyping and is a problem because individuals within a culture may differ greatly from one another 
B) called ethnocentrism and is a problem because it limits our understanding of any given culture 
C) generally an acceptable practice in business since it simplifies intercultural communication 
D) considered racism 
E) different from stereotyping, which involves overt racial bias 
A) called stereotyping and is a problem because individuals within a culture may differ greatly from one another 
B) called ethnocentrism and is a problem because it limits our understanding of any given culture 
C) generally an acceptable practice in business since it simplifies intercultural communication 
D) considered racism 
E) different from stereotyping, which involves overt racial bias

Question 2

Which behaviour is most typical of a polychronic culture?

Accepted Answer

A) You have a meeting at 9:00 a.m. You arrive at 8:45 a.m. ready to start. 
B) You have a report to complete for the end of the day but a client invites you to lunch. You value the relationship, so you spend almost the entire afternoon dining with the client, deciding to work on the report tomorrow. 
C) You are chairing a meeting. You draw up an agenda with five objectives on it and you run the meeting to ensure that all five objectives are met within the hour that you've allotted for the meeting. 
D) When you are working on behalf of a client, you divide your time into 15-minute increments and charge you client for each increment you work. 
E) You have asked an employee to submit her report to you by 3:00 p.m. At 5:00 p.m., the report has still not arrived, so you call her to find out what happened. 
A) You have a meeting at 9:00 a.m. You arrive at 8:45 a.m. ready to start. 
B) You have a report to complete for the end of the day but a client invites you to lunch. You value the relationship, so you spend almost the entire afternoon dining with the client, deciding to work on the report tomorrow. 
C) You are chairing a meeting. You draw up an agenda with five objectives on it and you run the meeting to ensure that all five objectives are met within the hour that you've allotted for the meeting. 
D) When you are working on behalf of a client, you divide your time into 15-minute increments and charge you client for each increment you work. 
E) You have asked an employee to submit her report to you by 3:00 p.m. At 5:00 p.m., the report has still not arrived, so you call her to find out what happened.

Question 3

Describe inclusive language as opposed to exclusive language.

Accepted Answer

It might never be possible to make one's

Question 4

English is a language that is spoken with little variation in 58 countries.

Accepted Answer

A) True 
 B)False

Question 5

The term "to slap mackerels" is best defined as ________.

Accepted Answer

A) slang 
B) an expletive 
C) jargon 
D) an idiom 
E) culturally insensitive 
A) slang 
B) an expletive 
C) jargon 
D) an idiom 
E) culturally insensitive

Question 6

According to the Lewis model, Canadians tend to be somewhere between ________.

Accepted Answer

A) linear-active and multi-active. 
B) linear and active. 
C) multi-active and reactive. 
D) multi-active and linear-reactive. 
E) linear-active and reactive. 
A) linear-active and multi-active. 
B) linear and active. 
C) multi-active and reactive. 
D) multi-active and linear-reactive. 
E) linear-active and reactive.

Question 7

Assume that you are writing an article for your company newsletter and you want to include a reference to your transgender colleague. However, since you have always referred to your colleague by name, you are not sure which pronoun to use in the article. Explain what your best approach to this dilemma is.

Accepted Answer

Any time you ask a question about identi

Question 8

Which of the following behaviours results from an organizational culture?

Accepted Answer

A) Sandi writes a memo that is meant to be read by her entire department but sends it first to her manager for approval. 
B) Tannis is conversing with an elder and allows long periods of silence to fall between them without breaking it. 
C) Vanessa takes her shoes off at the door before entering her friend's house. 
D) Two male Turkish friends, Arda and Hasan, hold hands as they walk. 
E) Suki keeps her eyes lowered when conversing with her employer to demonstrate respect. 
A) Sandi writes a memo that is meant to be read by her entire department but sends it first to her manager for approval. 
B) Tannis is conversing with an elder and allows long periods of silence to fall between them without breaking it. 
C) Vanessa takes her shoes off at the door before entering her friend's house. 
D) Two male Turkish friends, Arda and Hasan, hold hands as they walk. 
E) Suki keeps her eyes lowered when conversing with her employer to demonstrate respect.

Question 9

Completing a business trip to Buenos Aires, Argentina, a Canadian business person made an appointment to have a business dinner with her Argentinean counterpart at 8:30 p.m. The Canadian business person arrived for the meeting at 8:20 p.m. and was annoyed to still be waiting for the Argentinean at 8:45 p.m. Her feeling that the Argentinian's tardiness is rude is probably due to the fact that she belongs to what kind of business culture?

Accepted Answer

A) polychronic 
B) high power-distance 
C) low context 
D) high context 
E) monochronic 
A) polychronic 
B) high power-distance 
C) low context 
D) high context 
E) monochronic

Question 10

If you are uncertain how to address somebody with a disability, it is best to make a respectful enquiry with the individual concerned.

Accepted Answer

A) True 
 B)False

Question 11

The problem with single story perspectives is that they ________.

Accepted Answer

A) create uninformed, limited perceptions of others 
B) fail to differentiate between people of various ethnicities 
C) tend to limit the inventiveness of the person telling the story 
D) challenge ingrained perceptions that people hold of other cultures 
E) assume that everyone has the same story 
A) create uninformed, limited perceptions of others 
B) fail to differentiate between people of various ethnicities 
C) tend to limit the inventiveness of the person telling the story 
D) challenge ingrained perceptions that people hold of other cultures 
E) assume that everyone has the same story

Question 12

The term "Eskimo" is considered outdated and derogatory.

Accepted Answer

A) True 
 B)False

Question 13

Any group of people that comes together long enough will develop an organizational culture.

Accepted Answer

A) True 
 B)False

Question 14

If you catch yourself being ethnocentric, you are likely ________.

Accepted Answer

A) demonstrating pride in the values and behaviours of the culture to which you belong 
B) unconsciously adopting the behaviours of different cultures that you interact with 
C) appreciating ethnic differences among people 
D) thinking that the people of another culture are "doing it all wrong" 
E) participating in cultural behaviours that characterize an ethnicity 
A) demonstrating pride in the values and behaviours of the culture to which you belong 
B) unconsciously adopting the behaviours of different cultures that you interact with 
C) appreciating ethnic differences among people 
D) thinking that the people of another culture are "doing it all wrong" 
E) participating in cultural behaviours that characterize an ethnicity

Question 15

Kenzie is "on loan" to his company's Chinese branch as an expert in systems analysis. He knows vaguely what his Chinese manager, Mingyu, would like him to accomplish during his visit to China and the two of them are discussing the project. Kenzie finds himself becoming impatient as Mingyu begins to speak endlessly about the context of the project. All Kenzie wants to know right now is what he specifically needs to get accomplished. Kenzie's impatience may be a result of the fact that he is used to what kind of business culture?

Accepted Answer

A) holistic thinking 
B) specific thinking 
C) uncertainty avoidance 
D) collectivist 
E) individualistic 
A) holistic thinking 
B) specific thinking 
C) uncertainty avoidance 
D) collectivist 
E) individualistic

Question 16

To develop better strategies to help you communicate interculturally, ________.

Accepted Answer

A) employ humour to break the ice since laughter is a universal language 
B) be informal and casual since this will make the person with whom you are speaking feel more comfortable 
C) avoid mirroring the behaviour of people you are talking to. While it is tempting to copy the body language of those you are speaking with, it can be seen as mockery 
D) understand your own communication style well so that you can adjust it if necessary 
E) learn a foreign language 
A) employ humour to break the ice since laughter is a universal language 
B) be informal and casual since this will make the person with whom you are speaking feel more comfortable 
C) avoid mirroring the behaviour of people you are talking to. While it is tempting to copy the body language of those you are speaking with, it can be seen as mockery 
D) understand your own communication style well so that you can adjust it if necessary 
E) learn a foreign language

Question 17

Toni is a person who is biologically a male but behaves and identifies as a woman. Of the following terms, Toni is most likely to consider herself ________.

Accepted Answer

A) transsexual 
B) intersex 
C) transgender 
D) binary 
E) homosexual 
A) transsexual 
B) intersex 
C) transgender 
D) binary 
E) homosexual

Question 18

Which of the following statements is TRUE?

Accepted Answer

A) Creating a mindset of inclusion is related to avoiding lawsuits more than it is to generating business. 
B) A person's sex may be different from his or her gender. 
C) A person's race can be scientifically determined through genetic testing. 
D) A person's sexual orientation can be determined by his or her mannerisms, clothing, and activities. 
E) Sex and gender are the same thing. 
A) Creating a mindset of inclusion is related to avoiding lawsuits more than it is to generating business. 
B) A person's sex may be different from his or her gender. 
C) A person's race can be scientifically determined through genetic testing. 
D) A person's sexual orientation can be determined by his or her mannerisms, clothing, and activities. 
E) Sex and gender are the same thing.

Question 19

The Canadian business model that rewards CEOs of companies with large bonuses when they achieve company objectives is typical of what kind of business culture?

Accepted Answer

A) collectivist 
B) low power-distance 
C) holistic thinking 
D) uncertainty avoidance 
E) individualistic 
A) collectivist 
B) low power-distance 
C) holistic thinking 
D) uncertainty avoidance 
E) individualistic

Question 20

How are good intercultural communication, awareness of diversity, and inclusiveness all related?

Accepted Answer

Whether you are dealing with a person fr

Generalizing or oversimplifying a generally observed cultural norm is ________.

Which behaviour is most typical of a polychronic culture?

Describe inclusive language as opposed to exclusive language.

English is a language that is spoken with little variation in 58 countries.

The term "to slap mackerels" is best defined as ________.

According to the Lewis model, Canadians tend to be somewhere between ________.

Which of the following behaviours results from an organizational culture?

If you are uncertain how to address somebody with a disability, it is best to make a respectful enquiry with the individual concerned.

The problem with single story perspectives is that they ________.

The term "Eskimo" is considered outdated and derogatory.

Any group of people that comes together long enough will develop an organizational culture.

If you catch yourself being ethnocentric, you are likely ________.

To develop better strategies to help you communicate interculturally, ________.

Toni is a person who is biologically a male but behaves and identifies as a woman. Of the following terms, Toni is most likely to consider herself ________.

Which of the following statements is TRUE?

The Canadian business model that rewards CEOs of companies with large bonuses when they achieve company objectives is typical of what kind of business culture?

How are good intercultural communication, awareness of diversity, and inclusiveness all related?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

What Are the Tools and What Are the Rules Communication Technologies in the Workplace

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters

Exam 4: Who Are You Understanding Intercultural Communication and Workplace Diversity

Generalizing or oversimplifying a generally observed cultural norm is ________.

Which behaviour is most typical of a polychronic culture?

Describe inclusive language as opposed to exclusive language.

English is a language that is spoken with little variation in 58 countries.

The term "to slap mackerels" is best defined as ________.

According to the Lewis model, Canadians tend to be somewhere between ________.

Which of the following behaviours results from an organizational culture?

If you are uncertain how to address somebody with a disability, it is best to make a respectful enquiry with the individual concerned.

The problem with single story perspectives is that they ________.

The term "Eskimo" is considered outdated and derogatory.

Any group of people that comes together long enough will develop an organizational culture.

If you catch yourself being ethnocentric, you are likely ________.

To develop better strategies to help you communicate interculturally, ________.

Toni is a person who is biologically a male but behaves and identifies as a woman. Of the following terms, Toni is most likely to consider herself ________.

Which of the following statements is TRUE?

The Canadian business model that rewards CEOs of companies with large bonuses when they achieve company objectives is typical of what kind of business culture?

How are good intercultural communication, awareness of diversity, and inclusiveness all related?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

What Are the Tools and What Are the Rules Communication Technologies in the Workplace

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters