Question 1

Discuss the difference between understanding cultural norms and using stereotypes.

Accepted Answer

There is a grey area between cultural no

Question 2

"First Nations" is a term used to refer to ________.

Accepted Answer

A) the peoples who inhabited Canada prior to colonization 
B) the first European settlers to arrive in Canada 
C) the Aboriginal people belonging to the Haida and the Blackfoot tribes 
D) the original four provinces to enter into Confederation on July 1, 1867 
E) the "motherland" nations to which migrants belonged prior to migrating to Canada 
A) the peoples who inhabited Canada prior to colonization 
B) the first European settlers to arrive in Canada 
C) the Aboriginal people belonging to the Haida and the Blackfoot tribes 
D) the original four provinces to enter into Confederation on July 1, 1867 
E) the "motherland" nations to which migrants belonged prior to migrating to Canada

Question 3

Inclusivity applies specifically to race, religion, and ethnicity.

Accepted Answer

A) True 
 B)False

Question 4

Assma'a is assigned to work on a class project with Bruce and two other students. Assma'a is an international student visiting from Oman and she wears a Hijab as an expression of her Muslim faith. Trying to be friendly, Bruce says, "Welcome to the team!" and gives Assma'a a big hug. Not wishing to offend, Assma'a plays along, but the other members of the group notice that she is clearly uncomfortable with the physical contact. Even though he is well intentioned, Bruce has ________.

Accepted Answer

A) ignored key social differences between himself and Assma'a that need to be respected 
B) ignored individual identity 
C) overstated his stereotype of Assma'a 
D) ignored commonalities between himself and Assma'a 
E) applied a stereotype to Assma'a 
A) ignored key social differences between himself and Assma'a that need to be respected 
B) ignored individual identity 
C) overstated his stereotype of Assma'a 
D) ignored commonalities between himself and Assma'a 
E) applied a stereotype to Assma'a

Question 5

Ahmed asks Helmut for some feedback on a report that he has written. Helmut immediately responds in the following manner: "Your argument is quite weak without more evidence to support it. I would do a bit more research." It is likely that Helmut belongs to what kind of culture?

Accepted Answer

A) low-context 
B) polychronic 
C) high-context 
D) individualistic 
E) uncertainty avoidance 
A) low-context 
B) polychronic 
C) high-context 
D) individualistic 
E) uncertainty avoidance

Question 6

When you are trying to determine which inclusive term to use to refer to a colleague, ________.

Accepted Answer

A) use broad, vague terms to avoid offending your colleague 
B) ask as directly as possible to avoid misunderstanding 
C) look the term up online and make an educated decision 
D) ask the person directly for his or her preference, but do so with plenty of context 
E) avoid using any term at all if you can 
A) use broad, vague terms to avoid offending your colleague 
B) ask as directly as possible to avoid misunderstanding 
C) look the term up online and make an educated decision 
D) ask the person directly for his or her preference, but do so with plenty of context 
E) avoid using any term at all if you can

Question 7

When dealing with unfamiliar cultures, it is best to ________.

Accepted Answer

A) adopt an informal, casual manner in order to convey comfort 
B) avoid humour 
C) stand no more than a "handshake's distance" from the person you are speaking to 
D) do most of the talking 
E) tell humourous stories 
A) adopt an informal, casual manner in order to convey comfort 
B) avoid humour 
C) stand no more than a "handshake's distance" from the person you are speaking to 
D) do most of the talking 
E) tell humourous stories

Question 8

A sentence like "we are finally in the red" is best defined as an example of ________.

Accepted Answer

A) jargon 
B) an idiom 
C) slang 
D) an expletive 
E) nonsense 
A) jargon 
B) an idiom 
C) slang 
D) an expletive 
E) nonsense

Question 9

Globally speaking, individualistic cultures are in the minority compared to collectivist cultures.

Accepted Answer

A) True 
 B)False

Question 10

Using your knowledge of cultural norms is a valid communication tool when ________.

Accepted Answer

A) you need to make quick decisions about whether to do business with somebody or not 
B) you judge behaviours that are different from your own 
C) you have no knowledge of the individual with whom you are communicating 
D) you use your knowledge of cultural norms to manage expectations with regard to unfamiliar behaviours but you adjust your assumptions constantly 
E) you already have direct experience with the culture to which you are applying your knowledge 
A) you need to make quick decisions about whether to do business with somebody or not 
B) you judge behaviours that are different from your own 
C) you have no knowledge of the individual with whom you are communicating 
D) you use your knowledge of cultural norms to manage expectations with regard to unfamiliar behaviours but you adjust your assumptions constantly 
E) you already have direct experience with the culture to which you are applying your knowledge

Question 11

To what extent should a new citizen of Canada adopt Canadian language,values and norms, and to what extent should he or she drop the language, values, and norms of his or her own culture?

Accepted Answer

Learning English is undoubtedly necessar

Question 12

Which is NOT a expression of organizational culture?

Accepted Answer

A) how power and authority is given in an organizational hierarchy 
B) how information flows through an organizational hierarchy 
C) the way an organization treats its employees and customers and the wider community 
D) how formal or informal meetings will be 
E) the laws and regulations that govern how businesses practice 
A) how power and authority is given in an organizational hierarchy 
B) how information flows through an organizational hierarchy 
C) the way an organization treats its employees and customers and the wider community 
D) how formal or informal meetings will be 
E) the laws and regulations that govern how businesses practice

Question 13

The Lewis model characterizes the tendencies of several cultures as linear-active, multi-active, and reactive. Discuss the advantages and disadvantages of attempting such wide-scale characterizations of cultures.

Accepted Answer

The Lewis model is not intended as a dev

Question 14

If you were working with a transgender person and for some reason you needed to know which pronoun to use (he/she, him/her), it would be best to simply ask "which pronoun should I use to refer to you?"

Accepted Answer

A) True 
 B)False

Question 15

A person who likes privacy, confronts with logic, and to whom the written word is important is most likely to be from a(n)________.

Accepted Answer

A) reactive culture. 
B) linear-active culture. 
C) multi-active culture. 
D) abstract-random culture. 
E) concrete-sequential culture. 
A) reactive culture. 
B) linear-active culture. 
C) multi-active culture. 
D) abstract-random culture. 
E) concrete-sequential culture.

Question 16

Explain how ACE can be applied to the following scenario.
You are proposing changes to the office workspaces, mostly to improve evacuation procedures as recommended by the fire department in your city. You have one colleague who cannot see, and it is important to ensure that the redesign works for him as well as for your sighted colleagues. You will be making a presentation of your recommendations to all of your colleagues. Some of your proposed changes are being made to ensure the safety of your blind colleague, but you do not want him to feel singled-out at the meeting.

Accepted Answer

In the analysis stage of preparing the p

Question 17

The comfortable conversation distance for northern Europeans is similar to that in the United States.

Accepted Answer

A) True 
 B)False

Question 18

Most monochronic cultures are also individualistic, while collectivist cultures tend to be polychronic.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following people would be considered Metis?

Accepted Answer

A) Maria is the granddaughter of an Inuit woman and an English man. 
B) Joseph is the great grandson of a First Nations woman and a French man. 
C) Gabrielle is the great granddaughter of a First Nations man and a French woman. 
D) Pierre is the son of a Inuit man and an English woman. 
E) Tom is the grandson of an Inuit woman and an English man. 
A) Maria is the granddaughter of an Inuit woman and an English man. 
B) Joseph is the great grandson of a First Nations woman and a French man. 
C) Gabrielle is the great granddaughter of a First Nations man and a French woman. 
D) Pierre is the son of a Inuit man and an English woman. 
E) Tom is the grandson of an Inuit woman and an English man.

Discuss the difference between understanding cultural norms and using stereotypes.

"First Nations" is a term used to refer to ________.

Inclusivity applies specifically to race, religion, and ethnicity.

Ahmed asks Helmut for some feedback on a report that he has written. Helmut immediately responds in the following manner: "Your argument is quite weak without more evidence to support it. I would do a bit more research." It is likely that Helmut belongs to what kind of culture?

When you are trying to determine which inclusive term to use to refer to a colleague, ________.

When dealing with unfamiliar cultures, it is best to ________.

A sentence like "we are finally in the red" is best defined as an example of ________.

Globally speaking, individualistic cultures are in the minority compared to collectivist cultures.

Using your knowledge of cultural norms is a valid communication tool when ________.

To what extent should a new citizen of Canada adopt Canadian language,values and norms, and to what extent should he or she drop the language, values, and norms of his or her own culture?

Which is NOT a expression of organizational culture?

The Lewis model characterizes the tendencies of several cultures as linear-active, multi-active, and reactive. Discuss the advantages and disadvantages of attempting such wide-scale characterizations of cultures.

If you were working with a transgender person and for some reason you needed to know which pronoun to use (he/she, him/her), it would be best to simply ask "which pronoun should I use to refer to you?"

A person who likes privacy, confronts with logic, and to whom the written word is important is most likely to be from a(n)________.

The comfortable conversation distance for northern Europeans is similar to that in the United States.

Most monochronic cultures are also individualistic, while collectivist cultures tend to be polychronic.

Which of the following people would be considered Metis?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

What Are the Tools and What Are the Rules Communication Technologies in the Workplace

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

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Exam 4: Who Are You Understanding Intercultural Communication and Workplace Diversity

Discuss the difference between understanding cultural norms and using stereotypes.

"First Nations" is a term used to refer to ________.

Inclusivity applies specifically to race, religion, and ethnicity.

Ahmed asks Helmut for some feedback on a report that he has written. Helmut immediately responds in the following manner: "Your argument is quite weak without more evidence to support it. I would do a bit more research." It is likely that Helmut belongs to what kind of culture?

When you are trying to determine which inclusive term to use to refer to a colleague, ________.

When dealing with unfamiliar cultures, it is best to ________.

A sentence like "we are finally in the red" is best defined as an example of ________.

Globally speaking, individualistic cultures are in the minority compared to collectivist cultures.

Using your knowledge of cultural norms is a valid communication tool when ________.

To what extent should a new citizen of Canada adopt Canadian language,values and norms, and to what extent should he or she drop the language, values, and norms of his or her own culture?

Which is NOT a expression of organizational culture?

The Lewis model characterizes the tendencies of several cultures as linear-active, multi-active, and reactive. Discuss the advantages and disadvantages of attempting such wide-scale characterizations of cultures.

If you were working with a transgender person and for some reason you needed to know which pronoun to use (he/she, him/her), it would be best to simply ask "which pronoun should I use to refer to you?"

A person who likes privacy, confronts with logic, and to whom the written word is important is most likely to be from a(n)________.

The comfortable conversation distance for northern Europeans is similar to that in the United States.

Most monochronic cultures are also individualistic, while collectivist cultures tend to be polychronic.

Which of the following people would be considered Metis?

Becoming a Successful Business Communicator

Managing the Communication Process: Analyzing, Composing, Evaluating

Who Am I Understanding Interpersonal Communication Styles

What Are the Tools and What Are the Rules Communication Technologies in the Workplace

How Can We Be Better, Together Collaboration and Productivity

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad-News Messages

Finding and Evaluating Business Information

Preparing Effective Business Reports and Persuasive Business Proposals

Preparing and Delivering Business Presentations

Filters