Exam 4: Who Are You Understanding Intercultural Communication and Workplace Diversity

Judy is in a manager's meeting at the Motor Association. One of her employees, Jeff, has no vision and assists at the travel counter. Which of the following of Judy's statements about Jeff would be most preferred?

According to the Lewis model, qualities such as a preference for privacy, having restrained body language, and rarely interrupting a speaker are characteristics of what kind of communication style?

Arriving a few minutes early for a meeting ________.

Theoretical models of cultural norms cannot be treated as absolute truths.

Personal satisfaction is probably most highly valued in an individualistic culture.

Your cultural intelligence is defined by your knowledge of a particular culture's tendencies and preferences.

Bruce is assigned to work with Assma'a on a project. Assma'a wears a Hijab as an expression of her Muslim faith. However, Assma'a was born in Canada, studied at a Canadian university, and participates fully in "Canadian" culture. She even plays hockey in a local league. In a series of well-intentioned gestures, and in an attempt to demonstrate his "tolerance" of cultural differences, Bruce asks Assma'a several times throughout the day for her opinion about "Muslim" issues, such as the debate over wearing head coverings for passport photographs, or the current resurgence of anti-Islamic rhetoric in politics. While Assma'a appreciates what Bruce is trying to do, she finds it awkward every time "Muslim" subjects come up and feels that she has been reduced to nothing more than an "apologist" for her faith (somebody who offers a defense for a controversial position). In trying to be culturally sensitive, Bruce has ________.

Which of the following behaviours might be considered offensive or irritating to some Aboriginal people?

"Culture" can be defined as ________.

To develop a "mindset of cultural intelligence" you should ________.

Which of the following behaviours is most characteristic of a monochronic culture?

Which of the following sentences is most likely to come from a speaker who has a sophisticated understanding of intercultural, inclusive communication?

First Nations meetings tend to use a style typical of monochronic cultures.

Which element of business and intercultural communication is least in your control?

If you prefer detailed, segmented information about what is expected of you, you are probably from a holistic culture.

Sarah and Kenzie are meeting for the first time as representatives of their respective companies to discuss an arrangement between their companies. They meet in the lobby of the hotel at which they are staying and begin negotiating the terms of the contract within minutes of meeting. It is likely that Sarah and Kenzie are members of what kind of business culture?

Canadian employees will often start their day with a to-do list, set a time goal for each objective on the list, and try to stick to the list. This is an example of what kind of culture?

Explain the relationship between diversity and inclusiveness.

Individual achievements, satisfaction, and independent thinking are most highly valued in a(n)________.

A department sends out an email to all of its employees asking that they refrain from printing personal items on the photocopiers. Since Brian has encountered problems with this before, as well as a number of other photocopier issues, he sends out a reply-all email asking that people also do not leave coloured paper in the trays or leave the copiers jammed. In response, he receives a message from his supervisor asking that he not send out mass emails using "reply all" without clearing it with her first. Brian has most likely ________.