Exam 3: Managing the Communication Process

You have completed a research project and have come up with some interesting and persuasive content. Although your ideas are spot-on, the format of your final report is difficult to read and a little confusing. This ________.

Most experienced business writers know that it's more efficient to treat their first draft as a final draft.

In which of the following cases is the direct organization method most appropriate?

Your company plans to increase the monthly fees it charges to its clients, starting in September. You are drafting a letter to mail to your clients, to inform them of this increase and hopefully persuade them to keep their businesses with you. -In analyzing your audience you determine that ________.

In the ACE process for communication, the first step is ________.

A document's format ________.

Polling residents to see if they are in favor of having a speed bump installed on their street is an example of primary research.

You come up with a cost-cutting measure for your department, and email the idea to your supervisor. He is so impressed by it that he forwards your message to the other members of your department, as well as the heads of operations and IT. The secondary audience of your message is ________.

Tyrone decides that the best medium to use for his business message is a letter. Which of the following is true about the message Tyrone is communicating?

Which of the following is worded most strongly and would be best to use in a message that will be sent to people from different countries, cultures, and social groups?

Give some examples of situations in which the indirect approach would be favored over the direct approach.

The ACE process for communication can only be used in very complex situations.

John is responsible for researching and proposing a solution for the problem of breakdown of internal communication in his office, and creating a report of his findings. He is a bit nervous about this, as he suffered from a crippling writer's block in his most recent assignment prior to this. Which of the following pieces of advice would be useful to John regarding writer's block?

Oral communication allows you to evaluate while you are delivering the message, while written communication allows you to evaluate before delivering your message.

Keeping your purpose and desired outcome in mind as you write your message helps you evaluate whether your content supports your goal.

If you need to send a message to a contractor, informing him that a job is awarded to him, the direct organization method would be appropriate.

Reviewing your message and considering feedback ________.

Which of the following statements is true?

For a business communicator, style ________.

Whenever possible, effective business writers choose positive wording to communicate their messages, even in negative situations.