Question 1

Which of the following does composing involve?

Accepted Answer

A)  proofreading 
B)  revision 
C)  organizing the content 
D)  determining the purpose of the message 
E)  rereading the entire document from the audience's perspective 
A)  proofreading 
B)  revision 
C)  organizing the content 
D)  determining the purpose of the message 
E)  rereading the entire document from the audience's perspective

Question 2

Which of the following is an example of an external source?

Accepted Answer

A)  memos sent to the employees of the company 
B)  financial reports published by the company 
C)  company databases 
D)  experts within the company 
E)  industry journals 
A)  memos sent to the employees of the company 
B)  financial reports published by the company 
C)  company databases 
D)  experts within the company 
E)  industry journals

Question 3

Will's boss tells him that he should always use active voice in his business writing. What do you think of Will's boss's advice?

Accepted Answer

The active voice should dominate in busi

Question 4

In this situation ________.

Accepted Answer

A)  the direct organization method is the best, since Jenna needs to be persuaded 
B)  the direct organization method is the best, since Jenna will have a positive reaction 
C)  the indirect organization method is the best, since Jenna will have a neutral reaction 
D)  the indirect organization method is the best, since Jenna will not be expecting this bad news 
E)  it doesn't matter which organization method is used, as either is appropriate for any situation 
A)  the direct organization method is the best, since Jenna needs to be persuaded 
B)  the direct organization method is the best, since Jenna will have a positive reaction 
C)  the indirect organization method is the best, since Jenna will have a neutral reaction 
D)  the indirect organization method is the best, since Jenna will not be expecting this bad news 
E)  it doesn't matter which organization method is used, as either is appropriate for any situation

Question 5

When composing a simple message, writing more than one draft is a waste of time.

Accepted Answer

A) True 
 B)False

Question 6

In the ACE process for communication, "E" stands for evaluating.

Accepted Answer

A) True 
 B)False

Question 7

Composing consists entirely of putting words on the page or speaking them aloud.

Accepted Answer

A) True 
 B)False

Question 8

Business emails ________.

Accepted Answer

A)  should focus on only one topic 
B)  should contain only one paragraph 
C)  should not contain bullet points 
D)  should use generic headings 
E)  should omit a salutation 
A)  should focus on only one topic 
B)  should contain only one paragraph 
C)  should not contain bullet points 
D)  should use generic headings 
E)  should omit a salutation

Question 9

To take full advantage of feedback, ask for it early in the communication process and use it to evaluate and revise your communication strategy.

Accepted Answer

A) True 
 B)False

Question 10

Jenna requested and was granted a week's vacation time at the end of June. Due to an unforeseen crisis at the office her boss now needs to tell her that she must work during that week instead of going on vacation.
-When communicating this message to Jenna, the best approach for her boss would likely be to ________.

Accepted Answer

A)  state the main idea right away to get it over with 
B)  hint at the main idea and let Jenna read between the lines 
C)  tell Jenna the bad news first and then explain all the reasons why 
D)  build up to the main idea, stating the reasons, before actually giving her the bad news 
E)  give her the bad news right away so that she doesn't get impatient 
A)  state the main idea right away to get it over with 
B)  hint at the main idea and let Jenna read between the lines 
C)  tell Jenna the bad news first and then explain all the reasons why 
D)  build up to the main idea, stating the reasons, before actually giving her the bad news 
E)  give her the bad news right away so that she doesn't get impatient

Question 11

If the purpose of your message is to ask local businesses to sponsor your event, your desired outcome would most likely be ________.

Accepted Answer

A)  to inform them about your event 
B)  to promote understanding about your event's goal 
C)  to propose ways in which they could help 
D)  that the business will provide finance for the event 
E)  that the business will be excited about your event 
A)  to inform them about your event 
B)  to promote understanding about your event's goal 
C)  to propose ways in which they could help 
D)  that the business will provide finance for the event 
E)  that the business will be excited about your event

Question 12

Samantha is asked by her boss to attend the supervisors' meeting in the afternoon, and to participate in a brief discussion on the flex-time schedule proposal her department is supporting. Which of the following is true about Samantha's preparation for this meeting?

Accepted Answer

A)  She should anticipate and outline the questions and objections the supervisors will have to this proposal, so that she can address them. 
B)  She should create a list of only a few bullet points focusing on the benefits this proposal has for herself and her coworkers. 
C)  She should create an elaborate outline and distribute it at the meeting. 
D)  It is best to enter a situation like this without an outline and just be spontaneous. 
E)  As long as she speaks from the heart, the organization of her message is irrelevant. 
A)  She should anticipate and outline the questions and objections the supervisors will have to this proposal, so that she can address them. 
B)  She should create a list of only a few bullet points focusing on the benefits this proposal has for herself and her coworkers. 
C)  She should create an elaborate outline and distribute it at the meeting. 
D)  It is best to enter a situation like this without an outline and just be spontaneous. 
E)  As long as she speaks from the heart, the organization of her message is irrelevant.

Question 13

Persuasion is required for all types of business communication.

Accepted Answer

A) True 
 B)False

Question 14

When selecting a medium for a message, email ________.

Accepted Answer

A)  is not efficient for disseminating information to many people 
B)  ensures immediate feedback 
C)  may not be appropriate for sending sensitive content 
D)  cannot create a permanent record 
E)  does not allow for quick communication 
A)  is not efficient for disseminating information to many people 
B)  ensures immediate feedback 
C)  may not be appropriate for sending sensitive content 
D)  cannot create a permanent record 
E)  does not allow for quick communication

Question 15

You should not show your message to anyone until you have finished the evaluating step of the ACE process.

Accepted Answer

A) True 
 B)False

Question 16

Sarah is engaged in the process of drafting her message. As she writes, she stops frequently to evaluate what she has written before finishing her thoughts. She feels that she should make each sentence thorough and accurate before she begins the next sentence. Sarah is ________.

Accepted Answer

A)  suffering from the perfectionist syndrome 
B)  suffering from writer's block 
C)  correctly making sure that each sentence is perfect before she begins the next 
D)  accurately following the guidelines for effective drafting 
E)  switching between drafting and revising, a highly efficient way to compose a message 
A)  suffering from the perfectionist syndrome 
B)  suffering from writer's block 
C)  correctly making sure that each sentence is perfect before she begins the next 
D)  accurately following the guidelines for effective drafting 
E)  switching between drafting and revising, a highly efficient way to compose a message

Question 17

Which of the following key decisions is involved in composing?

Accepted Answer

A)  What must be the purpose of the message? 
B)  Which mode of communication must be used? 
C)  How can the content be revised effectively? 
D)  How can the format be designed for best effect? 
E)  How can the audience and their needs be analyzed?? 
A)  What must be the purpose of the message? 
B)  Which mode of communication must be used? 
C)  How can the content be revised effectively? 
D)  How can the format be designed for best effect? 
E)  How can the audience and their needs be analyzed??

Question 18

________ is the ability to influence an audience to agree with your point of view, accept your recommendation, or grant your request.

Accepted Answer

A)  Aggression 
B)  Persuasion 
C)  Ethnocentrism 
D)  Congregation 
E)  Polycentrism 
A)  Aggression 
B)  Persuasion 
C)  Ethnocentrism 
D)  Congregation 
E)  Polycentrism

Question 19

The final step of the ACE process, evaluating, includes ________.

Accepted Answer

A)  drafting your message 
B)  analyzing your audience 
C)  selecting the best medium 
D)  considering feedback 
E)  determining your purpose 
A)  drafting your message 
B)  analyzing your audience 
C)  selecting the best medium 
D)  considering feedback 
E)  determining your purpose

Question 20

"After your arrival at the airport, transportation to our office will be provided." Which of the following revisions best improves the sentence above?

Accepted Answer

A)  replacing "arrival" with "descent to the runway" 
B)  replacing "transportation" with "car service" 
C)  replacing "to our office" with "to the location at which we do business" 
D)  replacing "at the airport" with "in the city that spawned our thriving business" 
E)  replacing "will be provided" with "will be graciously and warmly offered to your good self" 
A)  replacing "arrival" with "descent to the runway" 
B)  replacing "transportation" with "car service" 
C)  replacing "to our office" with "to the location at which we do business" 
D)  replacing "at the airport" with "in the city that spawned our thriving business" 
E)  replacing "will be provided" with "will be graciously and warmly offered to your good self"

Which of the following does composing involve?

Which of the following is an example of an external source?

Will's boss tells him that he should always use active voice in his business writing. What do you think of Will's boss's advice?

In this situation ________.

When composing a simple message, writing more than one draft is a waste of time.

In the ACE process for communication, "E" stands for evaluating.

Composing consists entirely of putting words on the page or speaking them aloud.

Business emails ________.

To take full advantage of feedback, ask for it early in the communication process and use it to evaluate and revise your communication strategy.

If the purpose of your message is to ask local businesses to sponsor your event, your desired outcome would most likely be ________.

Samantha is asked by her boss to attend the supervisors' meeting in the afternoon, and to participate in a brief discussion on the flex-time schedule proposal her department is supporting. Which of the following is true about Samantha's preparation for this meeting?

Persuasion is required for all types of business communication.

When selecting a medium for a message, email ________.

You should not show your message to anyone until you have finished the evaluating step of the ACE process.

Sarah is engaged in the process of drafting her message. As she writes, she stops frequently to evaluate what she has written before finishing her thoughts. She feels that she should make each sentence thorough and accurate before she begins the next sentence. Sarah is ________.

Which of the following key decisions is involved in composing?

________ is the ability to influence an audience to agree with your point of view, accept your recommendation, or grant your request.

The final step of the ACE process, evaluating, includes ________.

"After your arrival at the airport, transportation to our office will be provided." Which of the following revisions best improves the sentence above?

Becoming a Successful Business Communicator

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés,

Getting the Job Interviewing and Following up

Filters

Exam 3: Managing the Communication Process

Which of the following does composing involve?

Which of the following is an example of an external source?

Will's boss tells him that he should always use active voice in his business writing. What do you think of Will's boss's advice?

In this situation ________.

When composing a simple message, writing more than one draft is a waste of time.

In the ACE process for communication, "E" stands for evaluating.

Composing consists entirely of putting words on the page or speaking them aloud.

Business emails ________.

To take full advantage of feedback, ask for it early in the communication process and use it to evaluate and revise your communication strategy.

If the purpose of your message is to ask local businesses to sponsor your event, your desired outcome would most likely be ________.

Samantha is asked by her boss to attend the supervisors' meeting in the afternoon, and to participate in a brief discussion on the flex-time schedule proposal her department is supporting. Which of the following is true about Samantha's preparation for this meeting?

Persuasion is required for all types of business communication.

When selecting a medium for a message, email ________.

You should not show your message to anyone until you have finished the evaluating step of the ACE process.

Sarah is engaged in the process of drafting her message. As she writes, she stops frequently to evaluate what she has written before finishing her thoughts. She feels that she should make each sentence thorough and accurate before she begins the next sentence. Sarah is ________.

Which of the following key decisions is involved in composing?

________ is the ability to influence an audience to agree with your point of view, accept your recommendation, or grant your request.

The final step of the ACE process, evaluating, includes ________.

"After your arrival at the airport, transportation to our office will be provided." Which of the following revisions best improves the sentence above?

Becoming a Successful Business Communicator

Working With Others: Interpersonal, Intercultural, and Team Communication

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés,

Getting the Job Interviewing and Following up

Filters