Exam 3: Managing the Communication Process

You need to inform one of your employees that you cannot give him a raise as he requested, though you are pleased with his job performance. Your first draft to communicate this information is below. If your desired outcome is to retain this employee at your company despite not getting a raise, how might you revise this draft? I acknowledge the contributions that you have made to the company, but I cannot give you a raise at this time.

John has to spend about five hours writing a report. He considers spending an hour each day for a week writing on his laptop at a local coffee shop. He also considers hunkering down in his cubicle with headphones on and working for five hours straight. Discuss which approach is optimal.

Which statement is most appropriate if you want to emphasize what happened, not who did it?

Outlining is not recommended for brief messages, such as emails or short presentations at a meeting.

Rereading the entire document from the audience's perspective ________.

Which of the following statements about revising a written communication is true?

The HR department sends out a memo to all department heads in the company, detailing the new mentoring program the company is planning to implement. The department heads discuss the new initiative with the supervisors who report to them at their monthly meeting. According to this information the department heads are the primary audience of the message but the supervisors are not part of the secondary audience because they did not receive a physical copy of the memo.

The primary audience of your message is ________.

Which of the following is a guideline for checking systematically for errors?

Which of the following statements is correct about persuasion?

Which of the following is done in the first step of ACE?

Anita wants to recommend that her company cafeteria should find a new food service provider that serves healthier food with an emphasis on products from local farms and food purveyors. She plans to initiate this discussion with an email. Create an outline that Anita could use to write this email.

Which of the following statements is true about memos?

________ research consists of information other people have collected.

The desired outcome of your message is what you want your audience to know or do as a result of your communication.

Messages have either primary audiences or secondary audiences, not both.

Voice mail messages ________.

Shannon needs to deliver some information quickly to a large group of people. Which of the following would be the best medium for her to use?

A letter would be appropriate for which of the following situations?

In the ACE process for communication, the second step is ________.