Question 1

Which of the following is a disadvantage of departmentalization by function?

Accepted Answer

A)  Supervision is very difficult because workers are involved in different types of activities. 
B)  This method tends to emphasize the department rather than the organization as a whole. 
C)  It causes duplication of the same specialized activities throughout the organization. 
D)  This method requires an extremely large administrative staff. 
E)  Coordination is very complex because of the way job duties are distributed. 
A)  Supervision is very difficult because workers are involved in different types of activities. 
B)  This method tends to emphasize the department rather than the organization as a whole. 
C)  It causes duplication of the same specialized activities throughout the organization. 
D)  This method requires an extremely large administrative staff. 
E)  Coordination is very complex because of the way job duties are distributed.

Question 2

When a worker has to learn only a specific, highly specialized task, that individual should be able to learn to do it very efficiently. However, this efficiency could eventually become inhibited by job monotony and boredom. This situation could be alleviated through

Accepted Answer

A)  job rotation. 
B)  technical job training. 
C)  job specialization. 
D)  job design. 
E)  assembly-line production. 
A)  job rotation. 
B)  technical job training. 
C)  job specialization. 
D)  job design. 
E)  assembly-line production.

Question 3

The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people is called job

Accepted Answer

A)  rotation. 
B)  specialization. 
C)  enlargement. 
D)  enrichment. 
E)  organization. 
A)  rotation. 
B)  specialization. 
C)  enlargement. 
D)  enrichment. 
E)  organization.

Question 4

___ culture is represented by friendship, commitment, and high focus on performance.

Accepted Answer

A)  Corporate 
B)  Mercenary 
C)  Networked 
D)  Fragmented 
E)  Communal 
A)  Corporate 
B)  Mercenary 
C)  Networked 
D)  Fragmented 
E)  Communal

Question 5

Managers within a line structure are typically known as staff managers.

Accepted Answer

A) True 
 B)False

Question 6

The assignment of part of a manager's work and authority to a worker is called

Accepted Answer

A)  delegation. 
B)  responsibility. 
C)  authorization. 
D)  accountability. 
E)  relegation. 
A)  delegation. 
B)  responsibility. 
C)  authorization. 
D)  accountability. 
E)  relegation.

Question 7

Functional authority allows line managers to make decisions and issue directive relating to the goals of the organization.

Accepted Answer

A) True 
 B)False

Question 8

An informal organization can be shown on a formal organization chart.

Accepted Answer

A) True 
 B)False

Question 9

Select a local organization and discuss the basis on which it is organized.

Accepted Answer

One local organization that I can discus

Question 10

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

Accepted Answer

A) True 
 B)False

Question 11

The head of the marketing department at CBS Environmental, Inc., supervises twelve people in her department. This represents her

Accepted Answer

A)  chain of command. 
B)  degree of specialization. 
C)  level of authority. 
D)  span of management. 
E)  nature and degree of departmentalization. 
A)  chain of command. 
B)  degree of specialization. 
C)  level of authority. 
D)  span of management. 
E)  nature and degree of departmentalization.

Question 12

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Wanda is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Wanda thinks that the company would be more effective if it were to switch to a new way of organization. For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation. She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do. There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions. What type of departmentalization does Wanda want to switch to?

Accepted Answer

A)  By function 
B)  By product 
C)  By location 
D)  By customer 
E)  By responsibility 
A)  By function 
B)  By product 
C)  By location 
D)  By customer 
E)  By responsibility

Question 13

Which of the following statements about accountability is false?

Accepted Answer

A)  Managers create accountability. 
B)  Managers delegate accountability. 
C)  Accountability is the obligation of the worker. 
D)  Creating accountability is a step in the delegation process. 
E)  Managers are accountable for tasks they assign. 
A)  Managers create accountability. 
B)  Managers delegate accountability. 
C)  Accountability is the obligation of the worker. 
D)  Creating accountability is a step in the delegation process. 
E)  Managers are accountable for tasks they assign.

Question 14

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Wanda is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Wanda thinks that the company would be more effective if it were to switch to a new way of organization. For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation. She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do. There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions. What could be a possible reason for Wanda not wanting to delegate work?

Accepted Answer

A)  The employee was unreliable. 
B)  The employee was not a likable individual. 
C)  The employee was well-organized. 
D)  The work involved strict planning. 
E)  The work took place in an undesirable venue. 
A)  The employee was unreliable. 
B)  The employee was not a likable individual. 
C)  The employee was well-organized. 
D)  The work involved strict planning. 
E)  The work took place in an undesirable venue.

Question 15

Which of the following is most characteristic of a line structure in an organization?

Accepted Answer

A)  Flexibility that allows an organization to adjust quickly 
B)  Raises moral and nurtures creativity 
C)  Teams that may be temporary or disbanded upon an accomplished mission 
D)  Education decision-making with expert advice from outside sources 
E)  Quick decision-making and direct accountability 
A)  Flexibility that allows an organization to adjust quickly 
B)  Raises moral and nurtures creativity 
C)  Teams that may be temporary or disbanded upon an accomplished mission 
D)  Education decision-making with expert advice from outside sources 
E)  Quick decision-making and direct accountability

Question 16

Committees are necessary in an organization but do not offer any advantages over individual decisions and actions.

Accepted Answer

A) True 
 B)False

Question 17

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores. This indicates that top leaders at Sears

Accepted Answer

A)  centralize decision making. 
B)  deemphasize lower-level management training. 
C)  control their managers tightly. 
D)  deemphasize lower-level management accountability. 
E)  decentralize authority. 
A)  centralize decision making. 
B)  deemphasize lower-level management training. 
C)  control their managers tightly. 
D)  deemphasize lower-level management accountability. 
E)  decentralize authority.

Question 18

A corporate culture is generally defined as the

Accepted Answer

A)  manner in which employees interact with each other and with management. 
B)  incorporation of company policies and procedures into employee activities. 
C)  inner rites, rituals, heroes, and values of a firm. 
D)  management philosophy pertaining to customer service. 
E)  informal interaction of employees outside work during nonbusiness hours. 
A)  manner in which employees interact with each other and with management. 
B)  incorporation of company policies and procedures into employee activities. 
C)  inner rites, rituals, heroes, and values of a firm. 
D)  management philosophy pertaining to customer service. 
E)  informal interaction of employees outside work during nonbusiness hours.

Question 19

Which of the following does not prevent managers from delegating?

Accepted Answer

A)  They are so disorganized that they cannot assign work effectively. 
B)  They want to make sure the work gets done properly. 
C)  They usually have few responsibilities and therefore little to delegate. 
D)  They fear that the subordinate will do excellent work and become a threat to the manager. 
E)  They know that they are still ultimately responsible for the work. 
A)  They are so disorganized that they cannot assign work effectively. 
B)  They want to make sure the work gets done properly. 
C)  They usually have few responsibilities and therefore little to delegate. 
D)  They fear that the subordinate will do excellent work and become a threat to the manager. 
E)  They know that they are still ultimately responsible for the work.

Question 20

The degree of centralization of an organization is based on the

Accepted Answer

A)  degree of departmentalization. 
B)  level of bureaucracy. 
C)  organization chart. 
D)  delegation of authority. 
E)  degree of job specialization. 
A)  degree of departmentalization. 
B)  level of bureaucracy. 
C)  organization chart. 
D)  delegation of authority. 
E)  degree of job specialization.

Exam 7: Creating a Flexible Organization

Which of the following is a disadvantage of departmentalization by function?

When a worker has to learn only a specific, highly specialized task, that individual should be able to learn to do it very efficiently. However, this efficiency could eventually become inhibited by job monotony and boredom. This situation could be alleviated through

The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people is called job

___ culture is represented by friendship, commitment, and high focus on performance.

Managers within a line structure are typically known as staff managers.

The assignment of part of a manager's work and authority to a worker is called

Functional authority allows line managers to make decisions and issue directive relating to the goals of the organization.

An informal organization can be shown on a formal organization chart.

Select a local organization and discuss the basis on which it is organized.

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

The head of the marketing department at CBS Environmental, Inc., supervises twelve people in her department. This represents her

Which of the following statements about accountability is false?

Which of the following is most characteristic of a line structure in an organization?

Committees are necessary in an organization but do not offer any advantages over individual decisions and actions.

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores. This indicates that top leaders at Sears

A corporate culture is generally defined as the

Which of the following does not prevent managers from delegating?

The degree of centralization of an organization is based on the

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

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