Question 1

The quality of paper is measured by ____________

Accepted Answer

A)  length and width. 
B)  weight and cotton content. 
C)  colour and texture. 
D)  whether or not it is imprinted with the name and address of the company. 
A)  length and width. 
B)  weight and cotton content. 
C)  colour and texture. 
D)  whether or not it is imprinted with the name and address of the company. B

Question 2

When sending a memo to a long list of people,what notation should you use in the TO: position?

Accepted Answer

A)  Everyone 
B)  See distribution list 
C)  10 people 
D)  (leave it blank) 
A)  Everyone 
B)  See distribution list 
C)  10 people 
D)  (leave it blank) B

Question 3

Email messages can act as memos but not as letters.

Accepted Answer

A) True 
 B)False  False

Question 4

Most envelopes used in Canadian business are No.10 (9 1/2 inches long).

Accepted Answer

A) True 
 B)False

Question 5

Mailing notation,such as "Special Delivery" or "Registered Mail," is typed on the envelope instead of the letter.

Accepted Answer

A) True 
 B)False

Question 6

The inside address of a letter identifies the sender of the letter.

Accepted Answer

A) True 
 B)False

Question 7

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

Accepted Answer

A) True 
 B)False

Question 8

In the simplified letter format,commas follow both the salutation and the complimentary close.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a salutation?

Accepted Answer

A)  Dear Professor Milford: 
B)  Re: Esteemed Professor Milford, 
C)  Thank you, Professor Milford, 
D)  Attention: Professor J. J. Milford 
A)  Dear Professor Milford: 
B)  Re: Esteemed Professor Milford, 
C)  Thank you, Professor Milford, 
D)  Attention: Professor J. J. Milford

Question 10

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

Accepted Answer

A) True 
 B)False

Question 11

The letter format in which all parts begin at the left margin is called ______________

Accepted Answer

A)  block. 
B)  modified block. 
C)  simplified. 
D)  mixed. 
A)  block. 
B)  modified block. 
C)  simplified. 
D)  mixed.

Question 12

Using Bcc in an email is considered unethical by some people.

Accepted Answer

A) True 
 B)False

Question 13

What is the correct format for reference initials?

Accepted Answer

A)  RSR/sm 
B)  RSR:sm 
C)  RSR:SM 
D)  all of the above 
A)  RSR/sm 
B)  RSR:sm 
C)  RSR:SM 
D)  all of the above

Question 14

Canada Post abbreviations for New Brunswick,Nova Scotia,Newfoundland and Nunavut are NB,NS,NL,and NU respectively.

Accepted Answer

A) True 
 B)False

Question 15

Three blank lines are left between the complimentary close and the sender's written signature.

Accepted Answer

A) True 
 B)False

Question 16

The proper sequence for the standard parts of a letter is ????????______________

Accepted Answer

A)  heading, date, inside address, salutation, body, complimentary close, signature block. 
B)  date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C)  salutation, date, heading, inside address, body, complimentary close, signature block. 
D)  inside address, heading, date, salutation, body, complimentary close, typewritten name. 
A)  heading, date, inside address, salutation, body, complimentary close, signature block. 
B)  date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C)  salutation, date, heading, inside address, body, complimentary close, signature block. 
D)  inside address, heading, date, salutation, body, complimentary close, typewritten name.

Question 17

In business documents,dashes are typed as space,hyphen,space.

Accepted Answer

A) True 
 B)False

Question 18

A memo has a complimentary close and a signature.

Accepted Answer

A) True 
 B)False

Question 19

Canada Post scanning equipment can ______________

Accepted Answer

A)  read both handwritten and typed addresses. 
B)  recognize both upper and lower case letters. 
C)  identify addresses in both official languages. 
D)  adhere to all of the above guidelines. 
A)  read both handwritten and typed addresses. 
B)  recognize both upper and lower case letters. 
C)  identify addresses in both official languages. 
D)  adhere to all of the above guidelines.

Question 20

A memo does not require a ____________________

Accepted Answer

A)  second page. 
B)  subject line. 
C)  signature. 
D)  a TO: line. 
A)  second page. 
B)  subject line. 
C)  signature. 
D)  a TO: line.

The quality of paper is measured by ____________

When sending a memo to a long list of people,what notation should you use in the TO: position?

Email messages can act as memos but not as letters.

Most envelopes used in Canadian business are No.10 (9 1/2 inches long).

Mailing notation,such as "Special Delivery" or "Registered Mail," is typed on the envelope instead of the letter.

The inside address of a letter identifies the sender of the letter.

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

In the simplified letter format,commas follow both the salutation and the complimentary close.

Which of the following is a salutation?

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

The letter format in which all parts begin at the left margin is called ______________

Using Bcc in an email is considered unethical by some people.

What is the correct format for reference initials?

Canada Post abbreviations for New Brunswick,Nova Scotia,Newfoundland and Nunavut are NB,NS,NL,and NU respectively.

Three blank lines are left between the complimentary close and the sender's written signature.

The proper sequence for the standard parts of a letter is ????????______________

In business documents,dashes are typed as space,hyphen,space.

A memo has a complimentary close and a signature.

Canada Post scanning equipment can ______________

A memo does not require a ____________________

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Documentation of Report Sources

Filters

Exam 17: Format and Layout of Business Documents

The quality of paper is measured by ____________

When sending a memo to a long list of people,what notation should you use in the TO: position?

Email messages can act as memos but not as letters.

Most envelopes used in Canadian business are No.10 (9 1/2 inches long).

Mailing notation,such as "Special Delivery" or "Registered Mail," is typed on the envelope instead of the letter.

The inside address of a letter identifies the sender of the letter.

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

In the simplified letter format,commas follow both the salutation and the complimentary close.

Which of the following is a salutation?

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

The letter format in which all parts begin at the left margin is called ______________

Using Bcc in an email is considered unethical by some people.

What is the correct format for reference initials?

Canada Post abbreviations for New Brunswick,Nova Scotia,Newfoundland and Nunavut are NB,NS,NL,and NU respectively.

Three blank lines are left between the complimentary close and the sender's written signature.

The proper sequence for the standard parts of a letter is ????????______________

In business documents,dashes are typed as space,hyphen,space.

A memo has a complimentary close and a signature.

Canada Post scanning equipment can ______________

A memo does not require a ____________________

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Documentation of Report Sources

Filters