Question 1

In most instances,don't use Instant Messaging at work for confidential messages,complex messages,or __________ messages.

Accepted Answer

personal

Question 2

Blogs are useful in business for communicating during a company crisis.

Accepted Answer

A) True 
 B)False  True

Question 3

A __________ is the online equivalent of recorded audio or video broadcasts.

Accepted Answer

podcast

Question 4

Many businesses are now using podcasts to replace or supplement _____________

Accepted Answer

A)  letters. 
B)  memos. 
C)  conference calls. 
D)  email. 
A)  letters. 
B)  memos. 
C)  conference calls. 
D)  email.

Question 5

If you and someone else are replying back and forth based on the same original email,you should always use the exact same subject line with each new email response.

Accepted Answer

A) True 
 B)False

Question 6

Syndication is the process of distributing web pages and instant messages to over 5000 users.

Accepted Answer

A) True 
 B)False

Question 7

Spelling,punctuation,and grammar do not matter in email; getting your message out quickly should be your only concern.

Accepted Answer

A) True 
 B)False

Question 8

Email etiquette requires that you respect the chain of command.

Accepted Answer

A) True 
 B)False

Question 9

Compared to email,instant messaging _____________

Accepted Answer

A)  is slower and more complicated to use. 
B)  has not caught on in the business community. 
C)  is much faster, but more costly as well. 
D)  offers greater speed and is less susceptible to privacy problems. 
A)  is slower and more complicated to use. 
B)  has not caught on in the business community. 
C)  is much faster, but more costly as well. 
D)  offers greater speed and is less susceptible to privacy problems.

Question 10

Email hygiene refers to _____________

Accepted Answer

A)  the absence of slang and informal language in email messages. 
B)  a nationwide movement to do away with information overload. 
C)  all the efforts companies make to keep email clean and safe. 
D)  the practice of using etiquette when composing email messages. 
A)  the absence of slang and informal language in email messages. 
B)  a nationwide movement to do away with information overload. 
C)  all the efforts companies make to keep email clean and safe. 
D)  the practice of using etiquette when composing email messages.

Question 11

One limitation of podcasts is that they can be played only on Apple iPods.

Accepted Answer

A) True 
 B)False

Question 12

Compared to blogs,podcasts are _____________

Accepted Answer

A)  much easier to edit. 
B)  more difficult to edit. 
C)  equally challenging when it comes to editing. 
D)  none of the above. 
A)  much easier to edit. 
B)  more difficult to edit. 
C)  equally challenging when it comes to editing. 
D)  none of the above.

Question 13

Which of the following is an example of an effective email subject line?

Accepted Answer

A)  Website redesign is falling behind schedule 
B)  Status Report 
C)  Employee Parking 
D)  Please read 
A)  Website redesign is falling behind schedule 
B)  Status Report 
C)  Employee Parking 
D)  Please read

Question 14

Explain why it is so important to avoid sending unnecessary email messages at work.

Accepted Answer

Many business professionals now struggle

Question 15

Follow the PDF approach for single-screen emails.Here PDF means ____________

Accepted Answer

A)  portable, details, for everyone. 
B)  purpose, details, finish. 
C)  purpose, details, follow-though. 
D)  purpose, directive, follow-through. 
A)  portable, details, for everyone. 
B)  purpose, details, finish. 
C)  purpose, details, follow-though. 
D)  purpose, directive, follow-through.

Question 16

Email can be used for external communication _____________

Accepted Answer

A)  regularly-it is now a primary medium for most companies. 
B)  only for formal documents that you need to keep a record of. 
C)  in response to letters your customers have sent. 
D)  only in very informal corporate cultures. 
A)  regularly-it is now a primary medium for most companies. 
B)  only for formal documents that you need to keep a record of. 
C)  in response to letters your customers have sent. 
D)  only in very informal corporate cultures.

Question 17

Leaving the subject line out on important email messages will spark your audience's curiosity and increase their desire to read your email.

Accepted Answer

A) True 
 B)False

Question 18

You can help keep electronic messages from causing problems in your organization by following certain tips or guidelines.List four of these guidelines.

Accepted Answer

Restrict email usage to approp

Question 19

One way to make your podcast more effective in business is to create a blog that contains similar content.

Accepted Answer

A) True 
 B)False

Question 20

Only about 10 percent of all employers monitor incoming and outgoing email.

Accepted Answer

A) True 
 B)False

In most instances,don't use Instant Messaging at work for confidential messages,complex messages,or __________ messages.

Blogs are useful in business for communicating during a company crisis.

A __________ is the online equivalent of recorded audio or video broadcasts.

Many businesses are now using podcasts to replace or supplement _____________

If you and someone else are replying back and forth based on the same original email,you should always use the exact same subject line with each new email response.

Syndication is the process of distributing web pages and instant messages to over 5000 users.

Spelling,punctuation,and grammar do not matter in email; getting your message out quickly should be your only concern.

Email etiquette requires that you respect the chain of command.

Compared to email,instant messaging _____________

Email hygiene refers to _____________

One limitation of podcasts is that they can be played only on Apple iPods.

Compared to blogs,podcasts are _____________

Which of the following is an example of an effective email subject line?

Explain why it is so important to avoid sending unnecessary email messages at work.

Follow the PDF approach for single-screen emails.Here PDF means ____________

Email can be used for external communication _____________

Leaving the subject line out on important email messages will spark your audience's curiosity and increase their desire to read your email.

You can help keep electronic messages from causing problems in your organization by following certain tips or guidelines.List four of these guidelines.

One way to make your podcast more effective in business is to create a blog that contains similar content.

Only about 10 percent of all employers monitor incoming and outgoing email.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 7: Crafting Messages for Electronic Media

In most instances,don't use Instant Messaging at work for confidential messages,complex messages,or __________ messages.

Blogs are useful in business for communicating during a company crisis.

A __________ is the online equivalent of recorded audio or video broadcasts.

Many businesses are now using podcasts to replace or supplement _____________

If you and someone else are replying back and forth based on the same original email,you should always use the exact same subject line with each new email response.

Syndication is the process of distributing web pages and instant messages to over 5000 users.

Spelling,punctuation,and grammar do not matter in email; getting your message out quickly should be your only concern.

Email etiquette requires that you respect the chain of command.

Compared to email,instant messaging _____________

Email hygiene refers to _____________

One limitation of podcasts is that they can be played only on Apple iPods.

Compared to blogs,podcasts are _____________

Which of the following is an example of an effective email subject line?

Explain why it is so important to avoid sending unnecessary email messages at work.

Follow the PDF approach for single-screen emails.Here PDF means ____________

Email can be used for external communication _____________

Leaving the subject line out on important email messages will spark your audience's curiosity and increase their desire to read your email.

You can help keep electronic messages from causing problems in your organization by following certain tips or guidelines.List four of these guidelines.

One way to make your podcast more effective in business is to create a blog that contains similar content.

Only about 10 percent of all employers monitor incoming and outgoing email.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters