Question 1

A message that means to mislead or manipulate the audience is unethical.

Accepted Answer

A) True 
 B)False  True

Question 2

An organization can foster ethical communication by _______________

Accepted Answer

A)  helping top managers to become more frequent communicators. 
B)  setting ethical examples with ethical company leadership. 
C)  using an ethical lapse. 
D)  creating a mission statement. 
A)  helping top managers to become more frequent communicators. 
B)  setting ethical examples with ethical company leadership. 
C)  using an ethical lapse. 
D)  creating a mission statement. B

Question 3

Employers start judging your ability to communicate on the day you show up for the first interview.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following is an example of an ethical lapse?

Accepted Answer

A)  Putting suggestions in the company suggestion box without signing your name 
B)  Informing a new employer about your previous (competing) employer's major clients 
C)  Telling your supervisor that another employee is stealing office supplies 
D)  Providing incorrect data in a report, even though you didn't know it was incorrect at the time 
A)  Putting suggestions in the company suggestion box without signing your name 
B)  Informing a new employer about your previous (competing) employer's major clients 
C)  Telling your supervisor that another employee is stealing office supplies 
D)  Providing incorrect data in a report, even though you didn't know it was incorrect at the time

Question 5

The stakeholders in an organization do NOT include _____________

Accepted Answer

A)  employees. 
B)  competition. 
C)  supervisors. 
D)  government. 
A)  employees. 
B)  competition. 
C)  supervisors. 
D)  government.

Question 6

Bad connections,poor acoustics,and illegible copy are all examples of _______________

Accepted Answer

A)  problems with feedback. 
B)  physical distractions. 
C)  problems with background differences. 
D)  overload problems. 
A)  problems with feedback. 
B)  physical distractions. 
C)  problems with background differences. 
D)  overload problems.

Question 7

React emotionally when you receive constructive feedback.

Accepted Answer

A) True 
 B)False

Question 8

How can the exchange of many messages become a barrier to effective communication?

Accepted Answer

The sheer number of messages that people

Question 9

When interference in the communication process distorts or obscures the sender's meaning,it is called noise.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is an example of an ethical dilemma?

Accepted Answer

A)  Deciding whether or not to inform employees that layoffs are coming, when a big project needs to be finished 
B)  Deciding whether or not to sell company stock when you have inside information on a coming downturn 
C)  Deciding whether or not to use the copy machine for your personal papers 
D)  Deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
A)  Deciding whether or not to inform employees that layoffs are coming, when a big project needs to be finished 
B)  Deciding whether or not to sell company stock when you have inside information on a coming downturn 
C)  Deciding whether or not to use the copy machine for your personal papers 
D)  Deciding whether or not to declare the costs of your vacation travel as a deductible business expense

Question 11

Some business communicators try to manipulate their receivers by using __________ tactics.

Accepted Answer

The answer of Some business communicators try to manipulate their...

Question 12

A casual conversation between co-workers is an example of ______________

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  interdepartmental communication. 
D)  informal communication. 
A)  upward communication. 
B)  downward communication. 
C)  interdepartmental communication. 
D)  informal communication.

Question 13

Your receiver must cooperate by __________ your message-absorbing and understanding it.

Accepted Answer

The answer of Your receiver must cooperate by __________ your...

Question 14

Your own skills as a communicator will be as much a factor in your business success as anything else.

Accepted Answer

A) True 
 B)False

Question 15

Although companies often communicate with outsiders in a formal manner,informal contacts with outsiders are not important.

Accepted Answer

A) True 
 B)False

Question 16

Constructive feedback focuses on the process and not the outcomes of communication.

Accepted Answer

A) True 
 B)False

Question 17

Your ability to empathize with,be sensitive to,and generally consider your audience's feelings is the best way to be effective in your communication.

Accepted Answer

A) True 
 B)False

Question 18

__________ is interference in the communication process that distorts or obscures the sender's meaning.

Accepted Answer

The answer of __________ is interference in the communication process...

Question 19

A diverse workforce can yield a significant competitive advantage by bringing more ideas and broader perspectives to bear on business challenges.

Accepted Answer

A) True 
 B)False

Question 20

Describe at least five common characteristics of effective business messages.

Accepted Answer

Effective business messages provide prac

A message that means to mislead or manipulate the audience is unethical.

An organization can foster ethical communication by _______________

Employers start judging your ability to communicate on the day you show up for the first interview.

Which of the following is an example of an ethical lapse?

The stakeholders in an organization do NOT include _____________

Bad connections,poor acoustics,and illegible copy are all examples of _______________

React emotionally when you receive constructive feedback.

How can the exchange of many messages become a barrier to effective communication?

When interference in the communication process distorts or obscures the sender's meaning,it is called noise.

Which of the following is an example of an ethical dilemma?

Some business communicators try to manipulate their receivers by using __________ tactics.

A casual conversation between co-workers is an example of ______________

Your receiver must cooperate by __________ your message-absorbing and understanding it.

Your own skills as a communicator will be as much a factor in your business success as anything else.

Although companies often communicate with outsiders in a formal manner,informal contacts with outsiders are not important.

Constructive feedback focuses on the process and not the outcomes of communication.

Your ability to empathize with,be sensitive to,and generally consider your audience's feelings is the best way to be effective in your communication.

__________ is interference in the communication process that distorts or obscures the sender's meaning.

A diverse workforce can yield a significant competitive advantage by bringing more ideas and broader perspectives to bear on business challenges.

Describe at least five common characteristics of effective business messages.

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 1: Achieving Success Through Effective Business Communication

A message that means to mislead or manipulate the audience is unethical.

An organization can foster ethical communication by _______________

Employers start judging your ability to communicate on the day you show up for the first interview.

Which of the following is an example of an ethical lapse?

The stakeholders in an organization do NOT include _____________

Bad connections,poor acoustics,and illegible copy are all examples of _______________

React emotionally when you receive constructive feedback.

How can the exchange of many messages become a barrier to effective communication?

When interference in the communication process distorts or obscures the sender's meaning,it is called noise.

Which of the following is an example of an ethical dilemma?

Some business communicators try to manipulate their receivers by using __________ tactics.

A casual conversation between co-workers is an example of ______________

Your receiver must cooperate by __________ your message-absorbing and understanding it.

Your own skills as a communicator will be as much a factor in your business success as anything else.

Although companies often communicate with outsiders in a formal manner,informal contacts with outsiders are not important.

Constructive feedback focuses on the process and not the outcomes of communication.

Your ability to empathize with,be sensitive to,and generally consider your audience's feelings is the best way to be effective in your communication.

__________ is interference in the communication process that distorts or obscures the sender's meaning.

A diverse workforce can yield a significant competitive advantage by bringing more ideas and broader perspectives to bear on business challenges.

Describe at least five common characteristics of effective business messages.

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters