Question 1

Why are appreciation messages important? What should they include?

Accepted Answer

It is important to recognize the contributions of employees,colleagues,suppliers,and other associates.Your praise will make the person feel good and encourage further excellence.These messages can also become part of an employee's personnel file.The message should specifically mention the person or persons you want to praise and document the person's contributions.

Question 2

News releases are usually prepared by specially trained writers in the public relations department.

Accepted Answer

A) True 
 B)False  True

Question 3

A claim letter written as a personal answer to a unique situation starts with a clear statement of the good news.

Accepted Answer

A) True 
 B)False  True

Question 4

Friendly notes with no direct business purpose,such as those conveying congratulations or thanks,are called __________ messages.

Accepted Answer

The answer of Friendly notes with no direct business purpose,such...

Question 5

What potential legal problem can result from writing a critical recommendation letter?

Accepted Answer

Writing a negative letter of r

Question 6

__________ are specialized documents used to share relevant information with the local or national news media.

Accepted Answer

News relea

Question 7

If you are writing to someone to request a recommendation letter for a job or scholarship,you should include a copy of your résumé.

Accepted Answer

A) True 
 B)False

Question 8

When sending a goodwill message _____________

Accepted Answer

A)  use congratulatory messages to build goodwill with clients and colleagues. 
B)  make the company or situation the focus of your comments. 
C)  use memo format for all goodwill messages sent through interoffice mail. 
D)  omit any personalized details. 
A)  use congratulatory messages to build goodwill with clients and colleagues. 
B)  make the company or situation the focus of your comments. 
C)  use memo format for all goodwill messages sent through interoffice mail. 
D)  omit any personalized details.

Question 9

Describe the elements that should be included in an effective closing for a routine request.

Accepted Answer

The closing for an effective r

Question 10

List three guidelines to follow in preparing the opening of a routine request in the direct format.

Accepted Answer

Pay attention to ton

Question 11

In a goodwill message,honesty and sincerity must come across above all else.

Accepted Answer

A) True 
 B)False

Question 12

When making direct requests,you avoid such softening words and phrases as "please" and "I would appreciate."

Accepted Answer

A) True 
 B)False

Question 13

In a positive message,the main idea is presented _____________

Accepted Answer

A)  in the first sentence of the middle paragraph. 
B)  at the end of the middle paragraph. 
C)  right at the beginning of the letter. 
D)  in the last sentence of the letter. 
A)  in the first sentence of the middle paragraph. 
B)  at the end of the middle paragraph. 
C)  right at the beginning of the letter. 
D)  in the last sentence of the letter.

Question 14

Explain what you should do when replying to a claim when the customer is at fault.

Accepted Answer

First you must decide whether the cost o

Question 15

It's best to back up all claims and requests for adjustments with invoices,sales receipts,and so on; send copies to the company and keep the originals.

Accepted Answer

A) True 
 B)False

Question 16

Condolence messages should _____________

Accepted Answer

A)  be as long as possible. 
B)  keep reminiscences brief. 
C)  quote poetic passages. 
D)  not mention your shock or dismay. 
A)  be as long as possible. 
B)  keep reminiscences brief. 
C)  quote poetic passages. 
D)  not mention your shock or dismay.

Question 17

Adapt to your audience's needs by being sensitive to their needs and maintaining a __________ attitude.

Accepted Answer

The answer of Adapt to your audience's needs by being...

Question 18

The __________ of a routine request states what you want.

Accepted Answer

Beginning/

Question 19

Positive messages should begin with the main idea or __________.

Accepted Answer

The answer of Positive messages should begin with the main...

Question 20

When writing a condolence message about a loss,always use such euphemisms as "passing away" or "departing," rather than the word "death."

Accepted Answer

A) True 
 B)False

Why are appreciation messages important? What should they include?

News releases are usually prepared by specially trained writers in the public relations department.

A claim letter written as a personal answer to a unique situation starts with a clear statement of the good news.

Friendly notes with no direct business purpose,such as those conveying congratulations or thanks,are called __________ messages.

What potential legal problem can result from writing a critical recommendation letter?

__________ are specialized documents used to share relevant information with the local or national news media.

If you are writing to someone to request a recommendation letter for a job or scholarship,you should include a copy of your résumé.

When sending a goodwill message _____________

Describe the elements that should be included in an effective closing for a routine request.

List three guidelines to follow in preparing the opening of a routine request in the direct format.

In a goodwill message,honesty and sincerity must come across above all else.

When making direct requests,you avoid such softening words and phrases as "please" and "I would appreciate."

In a positive message,the main idea is presented _____________

Explain what you should do when replying to a claim when the customer is at fault.

It's best to back up all claims and requests for adjustments with invoices,sales receipts,and so on; send copies to the company and keep the originals.

Condolence messages should _____________

Adapt to your audience's needs by being sensitive to their needs and maintaining a __________ attitude.

The __________ of a routine request states what you want.

Positive messages should begin with the main idea or __________.

When writing a condolence message about a loss,always use such euphemisms as "passing away" or "departing," rather than the word "death."

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 8: Writing Routine and Positive Messages

Why are appreciation messages important? What should they include?

News releases are usually prepared by specially trained writers in the public relations department.

A claim letter written as a personal answer to a unique situation starts with a clear statement of the good news.

Friendly notes with no direct business purpose,such as those conveying congratulations or thanks,are called __________ messages.

What potential legal problem can result from writing a critical recommendation letter?

__________ are specialized documents used to share relevant information with the local or national news media.

If you are writing to someone to request a recommendation letter for a job or scholarship,you should include a copy of your résumé.

When sending a goodwill message _____________

Describe the elements that should be included in an effective closing for a routine request.

List three guidelines to follow in preparing the opening of a routine request in the direct format.

In a goodwill message,honesty and sincerity must come across above all else.

When making direct requests,you avoid such softening words and phrases as "please" and "I would appreciate."

In a positive message,the main idea is presented _____________

Explain what you should do when replying to a claim when the customer is at fault.

It's best to back up all claims and requests for adjustments with invoices,sales receipts,and so on; send copies to the company and keep the originals.

Condolence messages should _____________

Adapt to your audience's needs by being sensitive to their needs and maintaining a __________ attitude.

The __________ of a routine request states what you want.

Positive messages should begin with the main idea or __________.

When writing a condolence message about a loss,always use such euphemisms as "passing away" or "departing," rather than the word "death."

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters