Question 1

The middle section of a message has the greatest impact on the audience.

Accepted Answer

A) True 
 B)False

Question 2

When evaluating the work of others,you should

Accepted Answer

A)  make sure you understand the writer's intent before you begin suggesting or making changes. 
B)  talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document. 
C)  avoid talking with the writer about the document, since other readers may not have that opportunity. 
D)  compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style. 
E)  always point out problems and make suggestions for improvement, even when you do not believe they are truly needed. 
A)  make sure you understand the writer's intent before you begin suggesting or making changes. 
B)  talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document. 
C)  avoid talking with the writer about the document, since other readers may not have that opportunity. 
D)  compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style. 
E)  always point out problems and make suggestions for improvement, even when you do not believe they are truly needed.

Question 3

Using overnight delivery for a business message

Accepted Answer

A)  is always a good idea, since it shows that the message is highly important. 
B)  is no longer needed, since electronic delivery options are always preferable. 
C)  hurts your image, since it suggests that you are a procrastinator. 
D)  is usually a waste of money unless the audience truly needs to receive it right away. 
E)  should always be your first choice among distribution methods if you work for a large company. 
A)  is always a good idea, since it shows that the message is highly important. 
B)  is no longer needed, since electronic delivery options are always preferable. 
C)  hurts your image, since it suggests that you are a procrastinator. 
D)  is usually a waste of money unless the audience truly needs to receive it right away. 
E)  should always be your first choice among distribution methods if you work for a large company.

Question 4

Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed,we do not have the capability of offering refunds until such a time as they reopen."

Accepted Answer

We can offer refunds as soon as the cust

Question 5

Typeface refers to

Accepted Answer

A)  a set of characters in a specific style. 
B)  the lettering commonly used on the title-pages and covers of business documents. 
C)  the part of a laser printer that imprints letters on the page. 
D)  the physical design of letters, numbers, and other text characters. 
E)  the margin settings of a document. 
A)  a set of characters in a specific style. 
B)  the lettering commonly used on the title-pages and covers of business documents. 
C)  the part of a laser printer that imprints letters on the page. 
D)  the physical design of letters, numbers, and other text characters. 
E)  the margin settings of a document.

Question 6

What does it mean to impose parallelism on your writing,and what are the results of doing so?

Accepted Answer

Imposing parallelism means using the sam

Question 7

Messages sent via IM,text messaging,email and blogging

Accepted Answer

A)  do not require revision, even when used for business purposes. 
B)  should be revised, even if it involves nothing more than a quick review before sending. 
C)  do not need to be revised unless a potential sale is involved. 
D)  cannot be revised. 
E)  don't need to be revised, since software editing features will eliminate any errors. 
A)  do not require revision, even when used for business purposes. 
B)  should be revised, even if it involves nothing more than a quick review before sending. 
C)  do not need to be revised unless a potential sale is involved. 
D)  cannot be revised. 
E)  don't need to be revised, since software editing features will eliminate any errors.

Question 8

Rewrite the following sentence to eliminate redundancies: "The engineers collaborated together in order to produce the uniquely original final outcomes of their research."

Accepted Answer

The engineers collaborated to produce or

Question 9

If you're sending extremely large files,you should

Accepted Answer

A)  use overnight delivery to send a hard copy rather than sending them electronically. 
B)  consider using recordable media such as DVDs or a file-hosting site. 
C)  always send them as MS Word attachments. 
D)  send them through the mail to avoid excessive costs. 
E)  send duplicate copies as email attachments to ensure that they reach your audience. 
A)  use overnight delivery to send a hard copy rather than sending them electronically. 
B)  consider using recordable media such as DVDs or a file-hosting site. 
C)  always send them as MS Word attachments. 
D)  send them through the mail to avoid excessive costs. 
E)  send duplicate copies as email attachments to ensure that they reach your audience.

Question 10

Today's powerful grammar checkers can easily determine whether your document states your message correctly and communicates it clearly.

Accepted Answer

A) True 
 B)False

Question 11

Using many different fonts in the same document will make it more appealing to your audience.

Accepted Answer

A) True 
 B)False

Question 12

When creating a list for a business document

Accepted Answer

A)  always use bullets, rather than numbers or letters. 
B)  keep in mind that the items need not be parallel. 
C)  be sure to introduce it clearly. 
D)  any text in the list should be typed in all caps. 
E)  it should always contain at least 7 items. 
A)  always use bullets, rather than numbers or letters. 
B)  keep in mind that the items need not be parallel. 
C)  be sure to introduce it clearly. 
D)  any text in the list should be typed in all caps. 
E)  it should always contain at least 7 items.

Question 13

What is a multimedia document,and what advantage does this medium offer?

Accepted Answer

A multimedia document contains some comb

Question 14

When selecting typefaces for most business documents,you should

Accepted Answer

A)  generally avoid using more than two typefaces on a page. 
B)  make generous use of such styles as all caps, underlines, and boldface. 
C)  choose a popular sans serif face for your main body text. 
D)  use a large type size (at least 14 points) for your basic text if you need to fill up space. 
E)  use those that best reflect your individual personality. 
A)  generally avoid using more than two typefaces on a page. 
B)  make generous use of such styles as all caps, underlines, and boldface. 
C)  choose a popular sans serif face for your main body text. 
D)  use a large type size (at least 14 points) for your basic text if you need to fill up space. 
E)  use those that best reflect your individual personality.

Question 15

Skilled business writers keep all their sentences as short as possible.

Accepted Answer

A) True 
 B)False

Question 16

The default margin setting for most word processing software is ________,with the left margin aligned vertically and a ________ margin on the right.

Accepted Answer

A)  ragged-left, flush 
B)  justified, ragged 
C)  ragged-right, flush 
D)  flush-right, justified 
E)  flush-left, ragged 
A)  ragged-left, flush 
B)  justified, ragged 
C)  ragged-right, flush 
D)  flush-right, justified 
E)  flush-left, ragged

Question 17

Centered type in business documents is

Accepted Answer

A)  never appropriate. 
B)  rarely used for text but commonly used for headings. 
C)  acceptable for long sections of text but not for headings. 
D)  always preferred for exceptionally long paragraphs. 
E)  best for the text of highly technical reports. 
A)  never appropriate. 
B)  rarely used for text but commonly used for headings. 
C)  acceptable for long sections of text but not for headings. 
D)  always preferred for exceptionally long paragraphs. 
E)  best for the text of highly technical reports.

Question 18

Briefly explain the difference between word processing software and desktop publishing software.

Accepted Answer

Compared to word processing applications

Question 19

The sentence,"It is imperative that we hire more employees" begins with an indefinite pronoun and should be shortened.

Accepted Answer

A) True 
 B)False

Question 20

When it comes to paragraph length,you should

Accepted Answer

A)  use long paragraphs with detailed information for direct-mail letters. 
B)  use long paragraphs if you want your document to look more inviting. 
C)  keep all paragraphs to fewer than 60 words. 
D)  use one-sentence paragraphs only occasionally, for emphasis. 
E)  limit all paragraphs to three sentences. 
A)  use long paragraphs with detailed information for direct-mail letters. 
B)  use long paragraphs if you want your document to look more inviting. 
C)  keep all paragraphs to fewer than 60 words. 
D)  use one-sentence paragraphs only occasionally, for emphasis. 
E)  limit all paragraphs to three sentences.

The middle section of a message has the greatest impact on the audience.

When evaluating the work of others,you should

Using overnight delivery for a business message

Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed,we do not have the capability of offering refunds until such a time as they reopen."

Typeface refers to

What does it mean to impose parallelism on your writing,and what are the results of doing so?

Messages sent via IM,text messaging,email and blogging

Rewrite the following sentence to eliminate redundancies: "The engineers collaborated together in order to produce the uniquely original final outcomes of their research."

If you're sending extremely large files,you should

Today's powerful grammar checkers can easily determine whether your document states your message correctly and communicates it clearly.

Using many different fonts in the same document will make it more appealing to your audience.

When creating a list for a business document

What is a multimedia document,and what advantage does this medium offer?

When selecting typefaces for most business documents,you should

Skilled business writers keep all their sentences as short as possible.

The default margin setting for most word processing software is ,with the left margin aligned vertically and a margin on the right.

Centered type in business documents is

Briefly explain the difference between word processing software and desktop publishing software.

The sentence,"It is imperative that we hire more employees" begins with an indefinite pronoun and should be shortened.

When it comes to paragraph length,you should

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 6: Completing Business Messages

The middle section of a message has the greatest impact on the audience.

When evaluating the work of others,you should

Using overnight delivery for a business message

Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed,we do not have the capability of offering refunds until such a time as they reopen."

Typeface refers to

What does it mean to impose parallelism on your writing,and what are the results of doing so?

Messages sent via IM,text messaging,email and blogging

Rewrite the following sentence to eliminate redundancies: "The engineers collaborated together in order to produce the uniquely original final outcomes of their research."

If you're sending extremely large files,you should

Today's powerful grammar checkers can easily determine whether your document states your message correctly and communicates it clearly.

Using many different fonts in the same document will make it more appealing to your audience.

When creating a list for a business document

What is a multimedia document,and what advantage does this medium offer?

When selecting typefaces for most business documents,you should

Skilled business writers keep all their sentences as short as possible.

The default margin setting for most word processing software is ________,with the left margin aligned vertically and a ________ margin on the right.

Centered type in business documents is

Briefly explain the difference between word processing software and desktop publishing software.

The sentence,"It is imperative that we hire more employees" begins with an indefinite pronoun and should be shortened.

When it comes to paragraph length,you should

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

The default margin setting for most word processing software is ,with the left margin aligned vertically and a margin on the right.