Question 1

What is the implicit message in a story like the tale of the Post-it® note and Art Fry?

Accepted Answer

A) Your problems are not as difficult as the problems that Art Fry faced so you shouldn't complain. 
B) You can solve your problems in novel and creative ways just like Art Fry. 
C) Your problems are much harder than the problems that Art Fry faced but the tools you have to solve them are much better. 
D) Your problems are not like the problems that Art Fry faced so you can't solve them in the same way. 
A) Your problems are not as difficult as the problems that Art Fry faced so you shouldn't complain. 
B) You can solve your problems in novel and creative ways just like Art Fry. 
C) Your problems are much harder than the problems that Art Fry faced but the tools you have to solve them are much better. 
D) Your problems are not like the problems that Art Fry faced so you can't solve them in the same way.

Question 2

What is WOW, and how does Zappos deliver it to its customers?

Accepted Answer

A) WOW is a sense of toughness and satisfaction that is gained primarily through low prices. 
B) WOW is a sense of delight and satisfaction that is gained primarily through excellent service. 
C) WOW is a sense of astonishment that is gained primarily through selling shoes that no other company has. 
D) WOW is a sense of wonder that is gained primarily through a sense of corporate spirituality. 
A) WOW is a sense of toughness and satisfaction that is gained primarily through low prices. 
B) WOW is a sense of delight and satisfaction that is gained primarily through excellent service. 
C) WOW is a sense of astonishment that is gained primarily through selling shoes that no other company has. 
D) WOW is a sense of wonder that is gained primarily through a sense of corporate spirituality.

Question 3

The market crash in 2008 was largely a result of ________ the free market system.

Accepted Answer

A) newfound confidence in 
B) indifference toward 
C) new curiosity in 
D) an erosion of trust in 
A) newfound confidence in 
B) indifference toward 
C) new curiosity in 
D) an erosion of trust in

What is the implicit message in a story like the tale of the Post-it® note and Art Fry?

What is WOW, and how does Zappos deliver it to its customers?

The market crash in 2008 was largely a result of ________ the free market system.

Managers and Management

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 2: The Management Environment

What is the implicit message in a story like the tale of the Post-it® note and Art Fry?

What is WOW, and how does Zappos deliver it to its customers?

The market crash in 2008 was largely a result of ________ the free market system.

Managers and Management

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters