Exam 1: Establishing a Framework for Business Communication

A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be the LEAST effective method for sharing the news with employees, given the sensitive nature of the message?

Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?

Stakeholders are those affected by decisions and can include people inside and outside the organization.

A limitation of language translation is that some words do not have an equivalent meaning in another language.

Which of the following is typically true of work teams?

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals.

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization.

Jeff receives an email from his boss, Sharon, who is on an international trip. As Jeff interprets the instructions from the email, he is in the act of

Barriers, or interferences, to communication can be completely overcome by skilled communicators.

Upward communication from lower organizational levels to management involves risk since it is generally feedback to downward communication.

Email is generally a more time efficient communication channel than the phone.

Three basic purpose of communication are to feel, sense, and influence.

Many leading figures in recent corporate scandals were never convicted of a crime. Which of the following best describes their behavior:

Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time?

Ethical Dilemma in Publishing Laurence heads the advertising department for a chain of local weekly newspapers. His friend, who writes news, shared an upcoming news story to be printed in the next edition. The story discloses that a local quick oil change firm has been cited for illegally dumping used oil and that customers have alleged that they paid for oil changes that were not made. As a major advertising client, the oil change firm is placing a full-page ad that mentions its environmentally safe handling methods and trustworthy service. Answering the six questions in the Pagano Model, help Laurence decide what action, if any, he should take.

Which of the following statements about language translation is FALSE?

Explain the challenges involved for both the sender and the receiver in the communication process.