Question 1

An ethnocentrist is a person who refuses to develop sensitivity to other cultures.

Accepted Answer

A) True 
 B)False

Question 2

You are faced with a work-related ethical dilemma. In deciding what action to take, you would:

Accepted Answer

A)  Check the company code of ethics to see if the action is prohibited. 
B)  Check legal implications and the company code of ethics, and then decide if the action is personally ethical. 
C)  Check with colleagues to see if they would take the action. 
D)  Check the legal implications and feel free to take the action if it is not illegal. 
A)  Check the company code of ethics to see if the action is prohibited. 
B)  Check legal implications and the company code of ethics, and then decide if the action is personally ethical. 
C)  Check with colleagues to see if they would take the action. 
D)  Check the legal implications and feel free to take the action if it is not illegal.

Question 3

A supervisor on the night shift at a manufacturing plant is told to dump chemicals used in the refining process rather than dispose of them properly according to safety regulations. The owner of the company insists that the chemicals are not harmful to the environment, but the supervisor knows that the dumping is illegal. The supervisor believes that he will lose his job if he reports the problem to authorities at the Environmental Protection Agency. This is an example of which potential cause of unethical behavior?

Accepted Answer

A)  obsession with personal advancement. 
B)  excessive emphasis on profits. 
C)  uncertainty about whether an act is wrong. 
D)  Unwilling to stand for what is right. 
A)  obsession with personal advancement. 
B)  excessive emphasis on profits. 
C)  uncertainty about whether an act is wrong. 
D)  Unwilling to stand for what is right.

Question 4

Which of the following is FALSE concerning instant messaging (IM) in official corporate communication?

Accepted Answer

A)  Many U.S. firms use IM as a tool for business communication. 
B)  In some organizations, IM is used to complement or replace email and voice mail. 
C)  A varying number of people can log on to a chatroom and exchange ideas that other participants can see. 
D)  Instant messaging overcomes the time barrier for geographically dispersed groups. 
A)  Many U.S. firms use IM as a tool for business communication. 
B)  In some organizations, IM is used to complement or replace email and voice mail. 
C)  A varying number of people can log on to a chatroom and exchange ideas that other participants can see. 
D)  Instant messaging overcomes the time barrier for geographically dispersed groups.

Question 5

Illustrate and explain four ethical dimensions of business behavior; give two examples of behaviors that fit each dimension.

Accepted Answer

Dimension 1 Behavior that is illegal and

Question 6

In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels.

Accepted Answer

A) True 
 B)False

Question 7

Javon explains a new policy to his staff which prohibits the use of office computers for personal email. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve's staff is

Accepted Answer

A)  giving feedback. 
B)  interfering. 
C)  decoding. 
D)  encoding. 
A)  giving feedback. 
B)  interfering. 
C)  decoding. 
D)  encoding.

Question 8

Discuss the major strengths of teams.

Accepted Answer

Teams make workers happier by empowering

Question 9

The grapevine in an organization

Accepted Answer

A)  is typically no more or less accurate than other channels. 
B)  serves no necessary purpose; thus, managers should work to eliminate it. 
C)  passes a message in single file from person to person until it finally reaches the end of the line. 
D)  has a single, consistent source. 
A)  is typically no more or less accurate than other channels. 
B)  serves no necessary purpose; thus, managers should work to eliminate it. 
C)  passes a message in single file from person to person until it finally reaches the end of the line. 
D)  has a single, consistent source.

Question 10

While all actions that are ethical are legal, some actions that are legal may not be ethical.

Accepted Answer

A) True 
 B)False

Question 11

A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations.

Accepted Answer

A) True 
 B)False

Question 12

The single most important aspect of successful teamwork is

Accepted Answer

A)  shared leadership. 
B)  diversity of group members. 
C)  effective communication. 
D)  problem solving and consensus. 
A)  shared leadership. 
B)  diversity of group members. 
C)  effective communication. 
D)  problem solving and consensus.

Question 13

Which of the following is FALSE concerning stereotyping?

Accepted Answer

A)  Stereotyping interferes with the observer being able to understand the other person. 
B)  Stereotyping is reinforced when the observer sees a behavior that conforms to the stereotype. 
C)  Stereotyping aids in communication by categorizing cultures into distinct groups that have similarities. 
D)  Stereotyping can occur concerning any group of people. 
A)  Stereotyping interferes with the observer being able to understand the other person. 
B)  Stereotyping is reinforced when the observer sees a behavior that conforms to the stereotype. 
C)  Stereotyping aids in communication by categorizing cultures into distinct groups that have similarities. 
D)  Stereotyping can occur concerning any group of people.

Question 14

Synergy occurs when the energy of a group is diverted to nonproductive tasks.

Accepted Answer

A) True 
 B)False

Question 15

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

Accepted Answer

A) True 
 B)False

Question 16

An organizational chart is a graphic representation of ____

Accepted Answer

A)  informal communication channels within the organization. 
B)  both informal and formal communication channels within the organization. 
C)  formal communication channels within the organization. 
D)  external communication channels utilized by the organization. 
A)  informal communication channels within the organization. 
B)  both informal and formal communication channels within the organization. 
C)  formal communication channels within the organization. 
D)  external communication channels utilized by the organization.

Question 17

Which of the following is true of personal space requirements?

Accepted Answer

A)  The study of space requirements is known as chronemics. 
B)  In the United States culture, very little personal space is expected or required as compared to other cultures of the world. 
C)  Space operates as a language, just as time does. 
D)  All of the above statements are true. 
A)  The study of space requirements is known as chronemics. 
B)  In the United States culture, very little personal space is expected or required as compared to other cultures of the world. 
C)  Space operates as a language, just as time does. 
D)  All of the above statements are true.

Question 18

A supervisor notices than an employee has been late to work for three days this week. What is the BEST way for the supervisor do to foster open communication?

Accepted Answer

A)  Call the employee to ask him or her about the lateness. 
B)  Write the employee a disciplinary memorandum about the lateness. 
C)  Meet with the employee face-to-face to discuss the lateness. 
D)  Send the employee an email message about his or her lateness. 
A)  Call the employee to ask him or her about the lateness. 
B)  Write the employee a disciplinary memorandum about the lateness. 
C)  Meet with the employee face-to-face to discuss the lateness. 
D)  Send the employee an email message about his or her lateness.

Question 19

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them.

Accepted Answer

A)  control; coordinate 
B)  coordinate; contain 
C)  coordinate; control 
D)  conduct; control 
A)  control; coordinate 
B)  coordinate; contain 
C)  coordinate; control 
D)  conduct; control

Question 20

In confronting the international problems caused by lack of language training, the MOST useful advice for North Americans is to

Accepted Answer

A)  be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages. 
B)  try to acquire second language skills if possible, or at least learn a few words in the language of your audience. 
C)  expect business representatives of other countries to know English. 
D)  always travel with an interpreter. 
A)  be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages. 
B)  try to acquire second language skills if possible, or at least learn a few words in the language of your audience. 
C)  expect business representatives of other countries to know English. 
D)  always travel with an interpreter.

An ethnocentrist is a person who refuses to develop sensitivity to other cultures.

You are faced with a work-related ethical dilemma. In deciding what action to take, you would:

Which of the following is FALSE concerning instant messaging (IM) in official corporate communication?

Illustrate and explain four ethical dimensions of business behavior; give two examples of behaviors that fit each dimension.

In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels.

Javon explains a new policy to his staff which prohibits the use of office computers for personal email. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve's staff is

Discuss the major strengths of teams.

The grapevine in an organization

While all actions that are ethical are legal, some actions that are legal may not be ethical.

A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations.

The single most important aspect of successful teamwork is

Which of the following is FALSE concerning stereotyping?

Synergy occurs when the energy of a group is diverted to nonproductive tasks.

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

An organizational chart is a graphic representation of ____

Which of the following is true of personal space requirements?

A supervisor notices than an employee has been late to work for three days this week. What is the BEST way for the supervisor do to foster open communication?

In downward communication management attempts to activities within an organization while with horizontal communication management hopes to them.

In confronting the international problems caused by lack of language training, the MOST useful advice for North Americans is to

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 1: Establishing a Framework for Business Communication

An ethnocentrist is a person who refuses to develop sensitivity to other cultures.

You are faced with a work-related ethical dilemma. In deciding what action to take, you would:

Which of the following is FALSE concerning instant messaging (IM) in official corporate communication?

Illustrate and explain four ethical dimensions of business behavior; give two examples of behaviors that fit each dimension.

In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels.

Javon explains a new policy to his staff which prohibits the use of office computers for personal email. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve's staff is

Discuss the major strengths of teams.

The grapevine in an organization

While all actions that are ethical are legal, some actions that are legal may not be ethical.

A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations.

The single most important aspect of successful teamwork is

Which of the following is FALSE concerning stereotyping?

Synergy occurs when the energy of a group is diverted to nonproductive tasks.

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

An organizational chart is a graphic representation of ____

Which of the following is true of personal space requirements?

A supervisor notices than an employee has been late to work for three days this week. What is the BEST way for the supervisor do to foster open communication?

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them.

In confronting the international problems caused by lack of language training, the MOST useful advice for North Americans is to

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Filters

In downward communication management attempts to activities within an organization while with horizontal communication management hopes to them.