Question 1

Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects?

Accepted Answer

A)  Juran 
B)  Ishikawa 
C)  Crosby 
D)  Deming 
A)  Juran 
B)  Ishikawa 
C)  Crosby 
D)  Deming C

Question 2

Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

Accepted Answer

software defect

Question 3

_____ involves choosing part of a population of interest for inspection.

Accepted Answer

Statistical sampling

Question 4

_____ involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations.

Accepted Answer

The answer of   _____ involves monitoring specific project results to...

Question 5

Which statement is one of Deming's 14 Points for Management?

Accepted Answer

A)  An organization should increase dependence on inspection to achieve quality. 
B)  Award business based on price tag alone rather than on other considerations. 
C)  Minimize total cost by working with multiple suppliers rather than a single supplier. 
D)  Eliminate the annual rating or merit system. 
A)  An organization should increase dependence on inspection to achieve quality. 
B)  Award business based on price tag alone rather than on other considerations. 
C)  Minimize total cost by working with multiple suppliers rather than a single supplier. 
D)  Eliminate the annual rating or merit system.

Question 6

_____ is the ability of a product or service to perform as expected under normal conditions.

Accepted Answer

The answer of  _____ is the ability of a product...

Question 7

What term is used for any instance where the product or service fails to meet customer requirements?

Accepted Answer

A)  defect 
B)  yield 
C)  deliverable 
D)  variance 
A)  defect 
B)  yield 
C)  deliverable 
D)  variance

Question 8

_____ correct or prevent further quality problems based on quality control measurements.

Accepted Answer

The answer of  _____ correct or prevent further quality problems...

Question 9

Which process correct(s) or prevent(s) quality problems based on quality control measurements?

Accepted Answer

A)  process adjustments 
B)  rework 
C)  acceptance decisions 
D)  decomposition 
A)  process adjustments 
B)  rework 
C)  acceptance decisions 
D)  decomposition

Question 10

Only in-house auditors can perform quality audits.

Accepted Answer

A) True 
 B)False

Question 11

Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

Accepted Answer

A) True 
 B)False

Question 12

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?

Accepted Answer

A)  quality planning 
B)  quality certification 
C)  quality assurance 
D)  quality control 
A)  quality planning 
B)  quality certification 
C)  quality assurance 
D)  quality control

Question 13

Change requests and verified deliverables are the outputs of the controlling quality process.

Accepted Answer

A) True 
 B)False

Question 14

Managing quality includes all of the quality assurance activities plus product design and process improvements.

Accepted Answer

A) True 
 B)False

Question 15

Products that are accepted by project stakeholders are considered to be validated deliverables.

Accepted Answer

A) True 
 B)False

Question 16

A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

Accepted Answer

The answer of  A(n)_____ is a structured review of specific...

Question 17

_____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

Accepted Answer

Design of

Question 18

_____ are the screens and reports the system generates.

Accepted Answer

The answer of  _____ are the screens and reports the...

Question 19

The _____ model focuses on defining user requirements and planning software projects.

Accepted Answer

SQFD
Software Quality Function

Question 20

Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

Accepted Answer

Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects?

Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

_____ involves choosing part of a population of interest for inspection.

_____ involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations.

Which statement is one of Deming's 14 Points for Management?

_____ is the ability of a product or service to perform as expected under normal conditions.

What term is used for any instance where the product or service fails to meet customer requirements?

_____ correct or prevent further quality problems based on quality control measurements.

Which process correct(s) or prevent(s) quality problems based on quality control measurements?

Only in-house auditors can perform quality audits.

Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?

Change requests and verified deliverables are the outputs of the controlling quality process.

Managing quality includes all of the quality assurance activities plus product design and process improvements.

Products that are accepted by project stakeholders are considered to be validated deliverables.

A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

_____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

_____ are the screens and reports the system generates.

The _____ model focuses on defining user requirements and planning software projects.

Complete the formula: sample size = 0.25 * ( _____ /acceptable error)²

Introduction to Project Management

The Project Management Information Technology Context

The Project Management Process Groups

Project Integration Management

Project Scope Management

Project Schedule Management

Project Cost Management

Project Resource Management

Project Communications Management

Project Risk Management

Project Procurement Management

Project Stakeholder Management

Filters

Exam 8: Project Quality Management

Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects?

Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

_____ involves choosing part of a population of interest for inspection.

_____ involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations.

Which statement is one of Deming's 14 Points for Management?

_____ is the ability of a product or service to perform as expected under normal conditions.

What term is used for any instance where the product or service fails to meet customer requirements?

_____ correct or prevent further quality problems based on quality control measurements.

Which process correct(s) or prevent(s) quality problems based on quality control measurements?

Only in-house auditors can perform quality audits.

Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?

Change requests and verified deliverables are the outputs of the controlling quality process.

Managing quality includes all of the quality assurance activities plus product design and process improvements.

Products that are accepted by project stakeholders are considered to be validated deliverables.

A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

_____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

_____ are the screens and reports the system generates.

The _____ model focuses on defining user requirements and planning software projects.

Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

Introduction to Project Management

The Project Management Information Technology Context

The Project Management Process Groups

Project Integration Management

Project Scope Management

Project Schedule Management

Project Cost Management

Project Resource Management

Project Communications Management

Project Risk Management

Project Procurement Management

Project Stakeholder Management

Filters

Complete the formula: sample size = 0.25 * ( _____ /acceptable error)²