Exam 8: Project Quality Management

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 _____ measures how much variation exists in a distribution of data.

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 Genichi Taguchi's _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods.

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 Which chart helps users identify the vital few contributors that account for most quality problems in a system?

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 Which term is used for the ability of a product to be used as it was intended?

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 Performing quality assurance is a subprocess of which project quality management stage?

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 What are the five phases in the DMAIC process? Briefly describe each one.

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 Which term is used for a cost that relates to all errors not detected and not corrected before delivery to the customer?

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 What are the five major cost categories related to quality? Briefly describe each category.

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 Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?

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 What are the system's special characteristics that appeal to users?

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 The _____ ultimately decides if quality is acceptable.

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 Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data?

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 The term sigma means median.

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 Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.

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 _____ is a measure of quality control equal to 1 fault in 1 million opportunities.

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 Which technique helps identify variables that have the most influence on the overall outcome of a process?

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 In a(n) _____, the closer data points are to a diagonal line, the more closely the two variables are related.

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 What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?

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 Which test is done to test each individual component (often a program) to ensure that it is as defect-free as possible?

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 Reliability is the ability of a product or service to perform as expected under unusual conditions.

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