Question 1

_______________ forces refers to the influence of legal institutions on people and organisations.

Accepted Answer

The answer of _______________ forces refers to the influence of...

Question 2

Each of the following is a characteristic of Theory X,except:

Accepted Answer

A)  The average human being has an intense dislike of work and will avoid it if possible. 
B)  The average human learns, under proper conditions, not only to accept but also to seek responsibility. 
C)  Workers must be coerced, controlled, directed or threatened with punishment to get them to work to the required level. 
D)  Workers prefer to be directed and wish to avoid responsibility. 
A)  The average human being has an intense dislike of work and will avoid it if possible. 
B)  The average human learns, under proper conditions, not only to accept but also to seek responsibility. 
C)  Workers must be coerced, controlled, directed or threatened with punishment to get them to work to the required level. 
D)  Workers prefer to be directed and wish to avoid responsibility.

Question 3

Which of the following would qualify as employee-empowerment?

Accepted Answer

A)  The ability to make decisions autonomously 
B)  The creation of self-directed work teams 
C)  The opportunity for 'job enlargement' 
D)  All of these choices 
E)  Both A and B 
A)  The ability to make decisions autonomously 
B)  The creation of self-directed work teams 
C)  The opportunity for 'job enlargement' 
D)  All of these choices 
E)  Both A and B

Question 4

The idea that employee selection and retention should be based on a rational decision-making process,and not on loyalty or 'who you know' is a characteristic of:

Accepted Answer

A)  scientific management 
B)  the human relations movement 
C)  quantitative management 
D)  bureaucratic organisations 
E)  total quality management. 
A)  scientific management 
B)  the human relations movement 
C)  quantitative management 
D)  bureaucratic organisations 
E)  total quality management.

Question 5

________________________________ refers to an innovative mindset that strives to meet customers' immediate demands quickly and inexpensively.

Accepted Answer

The answer of ________________________________ refers to an innovative mindset that...

Question 6

Over the past two decades,managerial tools such as 'activity-based management','scenario planning' and 'virtual teams' have become popularly adopted in organisations.Such tools are considered to be:

Accepted Answer

A)  fads 
B)  populist 
C)  human resource based policy 
D)  fashions. 
A)  fads 
B)  populist 
C)  human resource based policy 
D)  fashions.

Question 7

The economic stimulus package in Australia in 2008,exemplifies the effect of:

Accepted Answer

A)  economic forces 
B)  political forces 
C)  social forces 
D)  technological forces 
E)  monetary forces. 
A)  economic forces 
B)  political forces 
C)  social forces 
D)  technological forces 
E)  monetary forces.

Question 8

Economic forces pertain to the availability,production and distribution of resources in a society.

Accepted Answer

A) True 
 B)False

Question 9

_______________________ is a relatively new term that refers to the way in which organisations engage with and satisfy the wide variety of stakeholders with which it interacts.

Accepted Answer

A)  Benchmarking 
B)  Carbon footprinting 
C)  Systems theory 
D)  Contingency perspective 
E)  Sustainable development 
A)  Benchmarking 
B)  Carbon footprinting 
C)  Systems theory 
D)  Contingency perspective 
E)  Sustainable development

Question 10

Entropy is the tendency for a system to diminish in its capacity to deliver the productivity required from that system.

Accepted Answer

A) True 
 B)False

Question 11

Under 'systems theory',a closed system is unable to interact with the external environment.

Accepted Answer

A) True 
 B)False

Question 12

Total quality management is the concept of focusing on managing the total organisation to deliver uncompromised quality to customers.

Accepted Answer

A) True 
 B)False

Question 13

_______________ forces pertain to the availability,production and distribution of resources in a society.

Accepted Answer

A)  Economic 
B)  Political 
C)  Social 
D)  Interactive 
E)  Unwritten 
A)  Economic 
B)  Political 
C)  Social 
D)  Interactive 
E)  Unwritten

Question 14

A subfield of the classical management perspective that focuses on the total organisation rather than the individual worker is known as:

Accepted Answer

A)  the classical perspective 
B)  scientific management 
C)  a bureaucratic organisation 
D)  the administrative principle 
E)  the humanist perspective. 
A)  the classical perspective 
B)  scientific management 
C)  a bureaucratic organisation 
D)  the administrative principle 
E)  the humanist perspective.

Question 15

The management science perspective develops theories about human behaviour based on scientific methods and study.

Accepted Answer

A) True 
 B)False

Question 16

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

Accepted Answer

A)  Participative view 
B)  Universalist view 
C)  Autonomy view 
D)  Contingency view 
E)  Optimistic view 
A)  Participative view 
B)  Universalist view 
C)  Autonomy view 
D)  Contingency view 
E)  Optimistic view

Question 17

The situation where similar activities are grouped together under one manager is known as:

Accepted Answer

A)  division of work 
B)  unity of command 
C)  unity of direction 
D)  the scalar chain. 
A)  division of work 
B)  unity of command 
C)  unity of direction 
D)  the scalar chain.

Question 18

An example of a political force would be:

Accepted Answer

A)  an increase in interest rates by the Reserve Bank 
B)  changes to an organisation's employment policies 
C)  a change in legislation concerning workplace relations 
D)  the implications of an ageing workforce 
E)  a decrease in the value of the Australian dollar due to comments made by the US President. 
A)  an increase in interest rates by the Reserve Bank 
B)  changes to an organisation's employment policies 
C)  a change in legislation concerning workplace relations 
D)  the implications of an ageing workforce 
E)  a decrease in the value of the Australian dollar due to comments made by the US President.

Question 19

________________________________ (two words)refers to any effort to systematically organise and make available a company's intellectual capital.

Accepted Answer

Knowledge

Question 20

The bureaucratic model developed by Max Weber emphasised efficiency instead of effectiveness in organisations.

Accepted Answer

A) True 
 B)False

Exam 2: The Evolution of Management Thinking

_______________ forces refers to the influence of legal institutions on people and organisations.

Each of the following is a characteristic of Theory X,except:

Which of the following would qualify as employee-empowerment?

The idea that employee selection and retention should be based on a rational decision-making process,and not on loyalty or 'who you know' is a characteristic of:

________________________________ refers to an innovative mindset that strives to meet customers' immediate demands quickly and inexpensively.

Over the past two decades,managerial tools such as 'activity-based management','scenario planning' and 'virtual teams' have become popularly adopted in organisations.Such tools are considered to be:

The economic stimulus package in Australia in 2008,exemplifies the effect of:

Economic forces pertain to the availability,production and distribution of resources in a society.

_______________________ is a relatively new term that refers to the way in which organisations engage with and satisfy the wide variety of stakeholders with which it interacts.

Entropy is the tendency for a system to diminish in its capacity to deliver the productivity required from that system.

Under 'systems theory',a closed system is unable to interact with the external environment.

Total quality management is the concept of focusing on managing the total organisation to deliver uncompromised quality to customers.

_______________ forces pertain to the availability,production and distribution of resources in a society.

A subfield of the classical management perspective that focuses on the total organisation rather than the individual worker is known as:

The management science perspective develops theories about human behaviour based on scientific methods and study.

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

The situation where similar activities are grouped together under one manager is known as:

An example of a political force would be:

________________________________ (two words)refers to any effort to systematically organise and make available a company's intellectual capital.

The bureaucratic model developed by Max Weber emphasised efficiency instead of effectiveness in organisations.

The Changing World of Management

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

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