Exam 2: The Evolution of Management Thinking

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasised the importance of understanding human behaviour,needs and attitudes in the workplace,as well as social interactions and group processes.

________________________________ refers to any work an organisation does by using electronic linkages with customers,partners,suppliers,employees or any other key stakeholders.

Social forces pertain to the availability,production and distribution of resources in a society.

Using examples,define what is meant by the term jugaad.

A subfield of the classical management perspective that emphasises management on an impersonal,rational basis is known as:

One of the advantages provided by effective coordination within an organisation is that entropy is reduced.

Identify the elements of a bureaucracy.

Management thinking and practice that emphasises satisfaction of employees' basic needs as the key to increased worker productivity is referred to as:

________________________________ (two words)refers to the way in which organisations engage and satisfy wide variety of stakeholders with whom they interact.

A management perspective that emphasises satisfaction of employee needs as a key to increasing productivity is known as the ___________________ (three words).

Define and discuss the differences between Follett's concepts of 'unity of command','division of work','unity of direction' and the 'scalar chain'.

Outsourcing refers to any task,operation,job or process that could be performed by employees within your company,but is instead contracted to a third party for a significant period of time.

The use of specialisation to produce more and better work with the same level of effort is consistent with the administrative management principle of:

The classical perspective on management emphasised a rational,scientific approach to the study of management and sought to make organisations effective operating machines.

A chain of authority that extends from the top to the bottom of an organisation is known as a _____________________________________ (two words).

A subfield of the classical management perspective that focuses on the total organisation rather than the individual worker is known as the 'administrative principle'.

According to the systems theory,a dental hygienist at a dentist's office would be a(n):

The ____________________ view of management is an integration of the case and universalist viewpoints.

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasised a rational,scientific approach to the study of management and sought to make organisations efficient operating machines is known as ________________.

Where managerial and technical work are able to be specialised to produce more and better quality work with the same amount of effort is known as _______________ (three words).