Exam 2: The Evolution of Management Thinking

The behavioural sciences approach uses scientific methods and draws from sociology,psychology,anthropology,economics and other disciplines to develop theories about human behaviour and interaction in an organisational setting.

The term 'division of work' refers to the situation where each subordinate receives orders from one,and only one,superior.

List the five assumptions associated with McGregor's Theory Y.

Knowledge management refers to any effort to systematically find,organise and make available the intellectual capital that exists outside the organisation.

The situation where managerial and technical work that are amenable to specialisation to produce more and better work with the same amount of effort is known as:

Identify and define the types of systems inherent to effective customer relationship management (CRM).Be sure to include examples to illustrate your answer.

________________________________ (three words),which focuses on managing the total organisation to deliver quality to customers,was at the forefront in helping managers deal with global competition.

Systems that help companies keep in contact with its customers,collect and manage customer data,and collaborate with customers generally,are collectively known as CRM systems.

Each of the following is a characteristic of scientific management except:

Sarah believes her employees are responsible and able to work without intense direction and supervision.Sarah is a:

__________________________ forces refer to those aspects of a culture that guide and influence relationships among people.

The ability for individual members of a team to be more productive together than they are when they act separately is known as _________________.

The tendency for a system to decline is known as:

Efforts to systematically find,organise and make available a company's intellectual capital is known as:

Define the term jugaad as it applies to the management context.Using examples,demonstrate how the jugaad concept relates to the Western notion of frugal engineering.

The 'circles of causality' concept describes the process required in the management of organisational systems.

An effort to systematically find,organise,and make available a company's intellectual capital and to foster a culture of continuous learning is known as:

The scientific management perspective and the bureaucratic organisation approach are both subfields of the classical perspective.

The written rules and perceptions surrounding relationships among people and between employees and management are known as the 'social contract'.

The point of Theory Y is that organisations can take advantage of the imagination and intellect of all of their employees.