Question 1

List the three assumptions associated with McGregor's Theory X.

Accepted Answer

1.The average human being has an inheren

Question 2

If an organisationis interested in basing their management on an impersonal yet rational basis,emphasising clearly defined authority and responsibility,then that organisation is following the __________ perspective.

Accepted Answer

A)  scientific 
B)  administrative 
C)  bureaucratic 
D)  classical 
E)  None of these choices. 
A)  scientific 
B)  administrative 
C)  bureaucratic 
D)  classical 
E)  None of these choices.

Question 3

A(n)________________ (two words)is one that interacts with the external environment,where as a ________________ (two words)is one that does not interact with the external environment

Accepted Answer

open syste

Question 4

Sustainable development is a relatively new term that refers to the way in which an organisation engages with and satisfies its wide array of shareholders,who may have different views on the environment.

Accepted Answer

A) True 
 B)False

Question 5

Systems that help companies to keep in close contact with customers,collect information about customers,and collaborate with customers to provide the most valuable products and services in industry is known as:

Accepted Answer

A)  knowledge management. 
B)  scientific management. 
C)  customer relationship management. 
D)  outsourcing 
E)  knowledge management 
A)  knowledge management. 
B)  scientific management. 
C)  customer relationship management. 
D)  outsourcing 
E)  knowledge management

Question 6

Identify and define the three forces that impact on an organisation's management.

Accepted Answer

Social forces: the aspects of a culture

Question 7

The management science perspective applied mathematics,statistics and other qualitative techniques to address managerial problems.

Accepted Answer

A) True 
 B)False

Question 8

Scientific management develops an appreciation of the person and their satisfaction with their job.

Accepted Answer

A) True 
 B)False

Question 9

A subfield of the humanistic management perspective that applies social science and organisational context is referred to as:

Accepted Answer

A)  scientific management perspective 
B)  human resource perspective 
C)  management science perspective 
D)  behavioural sciences approach 
E)  human relations movement. 
A)  scientific management perspective 
B)  human resource perspective 
C)  management science perspective 
D)  behavioural sciences approach 
E)  human relations movement.

Question 10

The management perspective that emphasises greater understanding of human behaviour,needs,and attitudes in the workplace.

Accepted Answer

A)  Classical perspective 
B)  Scientific management 
C)  Human resource perspective 
D)  Administrative principles 
E)  Humanistic perspective 
A)  Classical perspective 
B)  Scientific management 
C)  Human resource perspective 
D)  Administrative principles 
E)  Humanistic perspective

Question 11

Briefly describe systems theory,including synergy and negative entropy.

Accepted Answer

Systems theory suggests that an organisa

Question 12

The jugaad concept can be equated with the Western term 'frugal engineering'.

Accepted Answer

A) True 
 B)False

Question 13

According to Fayol,of the situation where managerial work and technical work are amenable to specialisation is known as ____________________ (three words).

Accepted Answer

The answer of According to Fayol,of the situation where managerial...

Question 14

The ___________ concept refers to an innovative mindset that strives to meet customer needs quickly and inexpensively:

Accepted Answer

A)  frugal engineering 
B)  outsourcing 
C)  jugaard 
D)  kaizen 
E)  Both A and C 
A)  frugal engineering 
B)  outsourcing 
C)  jugaard 
D)  kaizen 
E)  Both A and C

Question 15

The Hawthorne studies,relating to human relations,led to the early conclusion that positive human relations can lead to significantly better performance.

Accepted Answer

A) True 
 B)False

Question 16

A(n)___________ system is one that is able to gather resources from the external environment:

Accepted Answer

A)  closed 
B)  open 
C)  interdependent 
D)  synergistic 
A)  closed 
B)  open 
C)  interdependent 
D)  synergistic

Question 17

As assumption of Theory X is that 'the average human being learns,under proper conditions,not only to accept but to seek responsibility'.

Accepted Answer

A) True 
 B)False

Question 18

Variables such as interest rates,inflation and trade tariffs are all examples of _________ forces.

Accepted Answer

A)  technological 
B)  political 
C)  social 
D)  socio-educational 
E)  None of these choices. 
A)  technological 
B)  political 
C)  social 
D)  socio-educational 
E)  None of these choices.

Question 19

The scientific management approach focuses on the individual worker,while the administrative principles approach focuses on the whole organisation.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are criticisms of scientific management except:

Accepted Answer

A)  It does not appreciate the careful study of tasks and jobs. 
B)  It does not appreciate the social context of work. 
C)  It does not appreciate the higher needs of workers. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignores their ideas and suggestions. 
A)  It does not appreciate the careful study of tasks and jobs. 
B)  It does not appreciate the social context of work. 
C)  It does not appreciate the higher needs of workers. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignores their ideas and suggestions.

Exam 2: The Evolution of Management Thinking

List the three assumptions associated with McGregor's Theory X.

If an organisationis interested in basing their management on an impersonal yet rational basis,emphasising clearly defined authority and responsibility,then that organisation is following the __________ perspective.

A(n)________________ (two words)is one that interacts with the external environment,where as a ________________ (two words)is one that does not interact with the external environment

Sustainable development is a relatively new term that refers to the way in which an organisation engages with and satisfies its wide array of shareholders,who may have different views on the environment.

Systems that help companies to keep in close contact with customers,collect information about customers,and collaborate with customers to provide the most valuable products and services in industry is known as:

Identify and define the three forces that impact on an organisation's management.

The management science perspective applied mathematics,statistics and other qualitative techniques to address managerial problems.

Scientific management develops an appreciation of the person and their satisfaction with their job.

A subfield of the humanistic management perspective that applies social science and organisational context is referred to as:

The management perspective that emphasises greater understanding of human behaviour,needs,and attitudes in the workplace.

Briefly describe systems theory,including synergy and negative entropy.

The jugaad concept can be equated with the Western term 'frugal engineering'.

According to Fayol,of the situation where managerial work and technical work are amenable to specialisation is known as ____________________ (three words).

The ___________ concept refers to an innovative mindset that strives to meet customer needs quickly and inexpensively:

The Hawthorne studies,relating to human relations,led to the early conclusion that positive human relations can lead to significantly better performance.

A(n)___________ system is one that is able to gather resources from the external environment:

As assumption of Theory X is that 'the average human being learns,under proper conditions,not only to accept but to seek responsibility'.

Variables such as interest rates,inflation and trade tariffs are all examples of _________ forces.

The scientific management approach focuses on the individual worker,while the administrative principles approach focuses on the whole organisation.

All of the following are criticisms of scientific management except:

The Changing World of Management

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

A(n) (two words)is one that interacts with the external environment,where as a (two words)is one that does not interact with the external environment