Question 1

The case manager may remind the client of someone from the past whom he or she likes.This is an example of:

Accepted Answer

A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference 
A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference C

Question 2

It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions.This support can take the form of:

Accepted Answer

A)  ​Giving honest criticism when the client makes a mistake 
B)  ​Assuming control of the client's daily activities to ensure that goals are accomplished 
C)  ​Having realistic goals for the client and encouraging progress toward the goals 
D)  ​Insisting that the client take the necessary steps toward the goal when that person appears to be malingering 
A)  ​Giving honest criticism when the client makes a mistake 
B)  ​Assuming control of the client's daily activities to ensure that goals are accomplished 
C)  ​Having realistic goals for the client and encouraging progress toward the goals 
D)  ​Insisting that the client take the necessary steps toward the goal when that person appears to be malingering C

Question 3

The client may remind the case manager of someone from the past that causes the case manager to identify with the client.This is an example of:

Accepted Answer

A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference 
A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference D

Question 4

In order to develop our sense of empathy,we need to:

Accepted Answer

A)  ​Learn to listen with the third ear 
B)  ​Learn to sympathize with the client 
C)  ​Learn to use the phrases and speech patterns of the client's culture or subculture 
D)  ​Realize that the client does not need to be talked down to, that he or she can understand the advicewe give 
A)  ​Learn to listen with the third ear 
B)  ​Learn to sympathize with the client 
C)  ​Learn to use the phrases and speech patterns of the client's culture or subculture 
D)  ​Realize that the client does not need to be talked down to, that he or she can understand the advicewe give

Question 5

______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.

Accepted Answer

A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference 
A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference

Question 6

Name 2 false attributes.

Accepted Answer

Two false attributes could be any charac

Question 7

The attitudes of good human services workers influence their interactions with their clients in that:

Accepted Answer

A)  ​When a worker judges his or her own mistakes critically, that worker can then understand those of clients more accurately 
B)  ​A correspondence exists between positive and supportive attitudes toward a client and the establishment of rapport with that person 
C)  ​Errors in judgment are stumbling blocks to personal growth 
D)  ​The personal struggles of the worker are different from those of the client 
A)  ​When a worker judges his or her own mistakes critically, that worker can then understand those of clients more accurately 
B)  ​A correspondence exists between positive and supportive attitudes toward a client and the establishment of rapport with that person 
C)  ​Errors in judgment are stumbling blocks to personal growth 
D)  ​The personal struggles of the worker are different from those of the client

Question 8

As case managers,we need to refrain from erecting boundaries that are not useful between ourselves and the client.This means:

Accepted Answer

A)  ​Understanding that good service means first to protect yourself 
B)  ​Understanding the similarities in thought and behavior that you have with your client based on cultural similarities 
C)  ​Understanding the client's cultural characteristics if different from your own 
D)  ​Collaborating with the client rather than taking control of that person's care 
A)  ​Understanding that good service means first to protect yourself 
B)  ​Understanding the similarities in thought and behavior that you have with your client based on cultural similarities 
C)  ​Understanding the client's cultural characteristics if different from your own 
D)  ​Collaborating with the client rather than taking control of that person's care

Question 9

As case managers,we need to erect useful boundaries between ourselves and the client.This means:

Accepted Answer

A)  ​Understanding the differences between our situation and the client's situation despite possible similarities 
B)  ​Letting the client know that he or she can benefit from our similar experiences 
C)  ​Ensuring the client makes continued progress toward goals by stepping up our level of involvement in the case 
D)  ​Seeking employment in an agency that deals with issues similar to those in our own life 
A)  ​Understanding the differences between our situation and the client's situation despite possible similarities 
B)  ​Letting the client know that he or she can benefit from our similar experiences 
C)  ​Ensuring the client makes continued progress toward goals by stepping up our level of involvement in the case 
D)  ​Seeking employment in an agency that deals with issues similar to those in our own life

Question 10

A worker establishes a warm atmosphere by:

Accepted Answer

A)  ​Directing the client to better decisions than the client would have made on his or her own 
B)  ​Expressing honest disapproval when the client's decision is likely to lead to further trouble 
C)  ​Refraining from suggesting change in order to avoid confrontation with the client 
D)  ​Being friendly, nonjudgmental and receptive 
A)  ​Directing the client to better decisions than the client would have made on his or her own 
B)  ​Expressing honest disapproval when the client's decision is likely to lead to further trouble 
C)  ​Refraining from suggesting change in order to avoid confrontation with the client 
D)  ​Being friendly, nonjudgmental and receptive

Question 11

Name 2 ways in which case managers discourage clients.

Accepted Answer

Case managers play a crucial role in coo

Question 12

The case manager may remind the client of someone from the past whom he or she dislikes.This is an example of:

Accepted Answer

A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference 
A)  ​False attributions 
B)  ​Positive transference 
C)  ​Negative transference 
D)  ​Countertransference

Question 13

Briefly define transference.

Accepted Answer

Transference is a psychological phenomen

Question 14

Briefly define countertransference.

Accepted Answer

Countertransference is a psychological p

Question 15

What are the 3 basic helping attitudes?

Accepted Answer

The three basic helping attitudes refer

The case manager may remind the client of someone from the past whom he or she likes.This is an example of:

It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions.This support can take the form of:

The client may remind the case manager of someone from the past that causes the case manager to identify with the client.This is an example of:

In order to develop our sense of empathy,we need to:

______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.

Name 2 false attributes.

The attitudes of good human services workers influence their interactions with their clients in that:

As case managers,we need to refrain from erecting boundaries that are not useful between ourselves and the client.This means:

As case managers,we need to erect useful boundaries between ourselves and the client.This means:

A worker establishes a warm atmosphere by:

Name 2 ways in which case managers discourage clients.

The case manager may remind the client of someone from the past whom he or she dislikes.This is an example of:

Briefly define transference.

Briefly define countertransference.

What are the 3 basic helping attitudes?

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

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Exam 5: Attitudes and Boundaries

The case manager may remind the client of someone from the past whom he or she likes.This is an example of:

It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions.This support can take the form of:

The client may remind the case manager of someone from the past that causes the case manager to identify with the client.This is an example of:

In order to develop our sense of empathy,we need to:

______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.

Name 2 false attributes.

The attitudes of good human services workers influence their interactions with their clients in that:

As case managers,we need to refrain from erecting boundaries that are not useful between ourselves and the client.This means:

As case managers,we need to erect useful boundaries between ourselves and the client.This means:

A worker establishes a warm atmosphere by:

Name 2 ways in which case managers discourage clients.

The case manager may remind the client of someone from the past whom he or she dislikes.This is an example of:

Briefly define transference.

Briefly define countertransference.

What are the 3 basic helping attitudes?

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Filters