Question 1

Name the 4 roadblocks to communication.

Accepted Answer

The four common roadblocks to effective communication are:

1. **Physical Barriers**: These are environmental factors that impede individuals from communicating well with each other. Examples include noise, poor lighting, physical distance, or even barriers caused by technology issues, such as poor internet connection or faulty communication devices.

2. **Psychological Barriers**: These involve the mental states and emotional conditions of the communicators. Stress, anxiety, preconceptions, and prejudices can all affect how a message is sent, received, and interpreted. Psychological barriers can also include a lack of attention or interest, which can prevent effective communication.

3. **Language Barriers**: Differences in language or vocabulary can lead to misunderstandings or misinterpretations of the message. This can also include the use of jargon or technical terms that are not understood by the receiver, or even differences in nonverbal communication cues across cultures.

4. **Interpersonal Barriers**: These are related to the social and personal dynamics between the individuals communicating. Power dynamics, lack of trust, poor relationship history, or differing communication styles can all create obstacles to open and effective communication. Interpersonal barriers can also include a lack of feedback or the presence of defensive behavior.

Overcoming these roadblocks often requires awareness, active listening, empathy, and the development of communication skills tailored to the specific context and individuals involved.

Question 2

Good responses in a therapeutic setting are:

Accepted Answer

A)  ​Praising or agreeing 
B)  ​Reassuring, sympathizing, consoling or supporting 
C)  ​Probing, questioning, interrogating 
D)  ​Identifying and confirming 
A)  ​Praising or agreeing 
B)  ​Reassuring, sympathizing, consoling or supporting 
C)  ​Probing, questioning, interrogating 
D)  ​Identifying and confirming D

Question 3

Describe and give 1 example of an open question.

Accepted Answer

An open question is a type of question that cannot be answered with a simple "yes" or "no" and requires the respondent to provide more detailed information. It encourages the person to express their thoughts, feelings, and opinions.

Example of an open question: "How do you feel about the current political situation in our country?" This question allows the respondent to share their thoughts and opinions on the topic without being limited to a simple "yes" or "no" answer.

Question 4

"Can you describe ...?" is an example of a(n):

Accepted Answer

A)  ​Response to feelings 
B)  ​I-message 
C)  ​Open question 
D)  ​Closed question 
A)  ​Response to feelings 
B)  ​I-message 
C)  ​Open question 
D)  ​Closed question

Question 5

"Thanks for telling me." Is an example of what?

Accepted Answer

"Thanks for telling me." is an example o

Question 6

Responses that block communication are ones that:

Accepted Answer

A)  ​Structure therapeutic communication 
B)  ​Aid the worker in hearing what is really important 
C)  ​Most likely promote withdrawal and defensiveness 
D)  ​Most likely promote rapport and clarity 
A)  ​Structure therapeutic communication 
B)  ​Aid the worker in hearing what is really important 
C)  ​Most likely promote withdrawal and defensiveness 
D)  ​Most likely promote rapport and clarity

Question 7

"You probably have some ideas too" is an example of:

Accepted Answer

A)  ​An appropriate response when you cannot change the situation where the client has a problem 
B)  ​A way to agree when disarming anger 
C)  ​Positive feedback 
D)  ​A question that invites collaboration 
A)  ​An appropriate response when you cannot change the situation where the client has a problem 
B)  ​A way to agree when disarming anger 
C)  ​Positive feedback 
D)  ​A question that invites collaboration

Question 8

Good responses in a therapeutic setting tend to:

Accepted Answer

A)  ​Require practice to make them automatic 
B)  ​Promote withdrawal and defensiveness 
C)  ​Promote withdrawal and defensiveness. 
D)  ​Make clear the superiority of the worker 
A)  ​Require practice to make them automatic 
B)  ​Promote withdrawal and defensiveness 
C)  ​Promote withdrawal and defensiveness. 
D)  ​Make clear the superiority of the worker

Question 9

Good responses in a therapeutic setting tend to:

Accepted Answer

A)  ​Demonstrate that the worker has the correct answers and solutions 
B)  ​Enhance dialogue and collaboration 
C)  ​Cause the client to speak in pleasantries 
D)  ​Make clear the superiority of the worker 
A)  ​Demonstrate that the worker has the correct answers and solutions 
B)  ​Enhance dialogue and collaboration 
C)  ​Cause the client to speak in pleasantries 
D)  ​Make clear the superiority of the worker

Question 10

"It appears to me that …." Is an example of what?

Accepted Answer

"It appears to me that …" is an example

Question 11

What is the purpose of a closed question?

Accepted Answer

The purpose of a closed question is to o

Question 12

"I'm not clear about ...?" is an example of a(n):

Accepted Answer

A)  ​Response to feelings 
B)  ​I-message 
C)  ​Open question 
D)  ​Closed question 
A)  ​Response to feelings 
B)  ​I-message 
C)  ​Open question 
D)  ​Closed question

Question 13

Name 2 of the 4 major problems that can occur when you are communicating with a client.

Accepted Answer

Two of the four major problems that can

Question 14

What is the difference in giving false praise versus positive feedback?

Accepted Answer

False praise and positive feedback are t

Question 15

In order to make your clients feel comfortable and safe enough to be open,you should:

Accepted Answer

A)  ​Console them and support them in a sympathetic manner 
B)  ​Make critical life decisions for them 
C)  ​Let them know that you are in charge and everything is under control 
D)  ​Identify their feelings and reflect them back 
A)  ​Console them and support them in a sympathetic manner 
B)  ​Make critical life decisions for them 
C)  ​Let them know that you are in charge and everything is under control 
D)  ​Identify their feelings and reflect them back

Question 16

Poor responses in a therapeutic setting tend to:

Accepted Answer

A)  ​Set up barriers to real understanding and dialogue 
B)  ​Promote dialogue and collaboration 
C)  ​Involve the client in arriving at a solution 
D)  ​Give the impression that the client is on an equal footing with the worke 
A)  ​Set up barriers to real understanding and dialogue 
B)  ​Promote dialogue and collaboration 
C)  ​Involve the client in arriving at a solution 
D)  ​Give the impression that the client is on an equal footing with the worke

Question 17

"Sounds like you really feel ...?" is an example of a(n):

Accepted Answer

A)  ​Response to feelings 
B)  ​I-message 
C)  ​Open question 
D)  ​Closed question 
A)  ​Response to feelings 
B)  ​I-message 
C)  ​Open question 
D)  ​Closed question

Question 18

Describe and give 2 examples of how a case manager can invite collaboration.

Accepted Answer

A case manager can invite collaboration

Question 19

Provide an example of praising a client.

Accepted Answer

Certainly! Praising a client can be an i

Exam 7: Identifying Good Responses and Poor Responses

Name the 4 roadblocks to communication.

Good responses in a therapeutic setting are:

Describe and give 1 example of an open question.

"Can you describe ...?" is an example of a(n):

"Thanks for telling me." Is an example of what?

Responses that block communication are ones that:

"You probably have some ideas too" is an example of:

Good responses in a therapeutic setting tend to:

Good responses in a therapeutic setting tend to:

"It appears to me that …." Is an example of what?

What is the purpose of a closed question?

"I'm not clear about ...?" is an example of a(n):

Name 2 of the 4 major problems that can occur when you are communicating with a client.

What is the difference in giving false praise versus positive feedback?

In order to make your clients feel comfortable and safe enough to be open,you should:

Poor responses in a therapeutic setting tend to:

"Sounds like you really feel ...?" is an example of a(n):

Describe and give 2 examples of how a case manager can invite collaboration.

Provide an example of praising a client.

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Listening and Responding

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

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