Question 1

What are 4 other words to describe overwhelmed?

Accepted Answer

Four other words to describe the feeling of being overwhelmed are:

1. Overburdened: This term suggests carrying a load that is too heavy, either physically or emotionally, and it implies that the person is struggling to cope with the demands placed upon them.

2. Stressed: This word indicates a state of mental or emotional strain or tension resulting from adverse or demanding circumstances. It is often used to describe feelings of being overwhelmed by pressures and challenges.

3. Swamped: This colloquial term conveys the sense of being inundated or flooded with too much of something, such as work, responsibilities, or information, making it difficult to manage or cope.

4. Besieged: This word typically refers to being surrounded by military forces, but metaphorically, it can describe someone who feels attacked or overwhelmed by a multitude of problems or challenges.

Question 2

The daughter acknowledges her parents. She then asks them to please be quiet and listen to her. Give an example of what you might say to help the daughter address her parents.

Accepted Answer

Mom, Dad, I appreciate everything you've done for me, but I really need you to listen to me right now. Can you please be quiet and hear what I have to say?

Question 3

In order to respond adequately to the content of what the client is saying,a skilled listener should:

Accepted Answer

A)  ​Verify that the client is telling the truth 
B)  ​Provide advice to the client 
C)  ​Check the accuracy of the information he or she heard 
D)  ​Listen for changes in the facts of the story for signs of lying 
A)  ​Verify that the client is telling the truth 
B)  ​Provide advice to the client 
C)  ​Check the accuracy of the information he or she heard 
D)  ​Listen for changes in the facts of the story for signs of lying C

Question 4

Name the 2 aspects of reflective listening.

Accepted Answer

Reflective listening is a communication

Question 5

List the 2 positive reasons for reflective listening.

Accepted Answer

Reflective listening is a communication

Question 6

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late. Now they blame themselves as well. Use an "I" message to express your concern for the family.

Accepted Answer

I feel concerned for the family because

Question 7

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:

Accepted Answer

A)  ​"It sounds like you are devastated." 
B)  ​"That must have been a shock!" 
C)  ​"That must have been so difficult for you." 
D)  ​"We just have to look on the bright side." 
A)  ​"It sounds like you are devastated." 
B)  ​"That must have been a shock!" 
C)  ​"That must have been so difficult for you." 
D)  ​"We just have to look on the bright side."

Question 8

You finally go upstairs to see the girl. She is not responding to your quiet knocks on the door. You are about to give up when she opens the door and slowly lets you in. You can see she has been crying. Write a word the describes how she maybe feeling and an empathic response

Accepted Answer

The girl may be feeling distressed or up

Question 9

It is important for the clinician to avoid the following mistake during the interview with the client:

Accepted Answer

A)  ​Staying too long on the reflective listening phase of the interview 
B)  ​Rushing to the solution phase of the interview 
C)  ​Asking open-ended questions 
D)  ​Giving too many I-messages 
A)  ​Staying too long on the reflective listening phase of the interview 
B)  ​Rushing to the solution phase of the interview 
C)  ​Asking open-ended questions 
D)  ​Giving too many I-messages

Question 10

He is trying to speak to the parents who refuse to look at him. Write one (1)closed ended questions you might ask the young man.

Accepted Answer

A: "Have you tried contacting

Question 11

When everyone is calmed down a bit,you take notice of the daughter trying to talk to her parents,who are busy with each other. Write a statement or question that might help the parents take notice of their daughter.

Accepted Answer

"Excuse me, it looks like your

Question 12

Rephrasing the facts that the client gives so that the client hears them again can:

Accepted Answer

A)  ​Allow unpleasant memories that the client may have blocked to surface​ 
B)  ​Reveal whether or not the client is lying 
C)  ​Be a way of responding to the client's feelings 
D)  ​Create an atmosphere of distrust between the worker and the client 
A)  ​Allow unpleasant memories that the client may have blocked to surface​ 
B)  ​Reveal whether or not the client is lying 
C)  ​Be a way of responding to the client's feelings 
D)  ​Create an atmosphere of distrust between the worker and the client

Question 13

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:

Accepted Answer

A)  ​Being corrected by the client 
B)  ​Heightened emotions on the part of the client 
C)  ​Defensiveness on the part of the client 
D)  ​Change and growth on the part of the client 
A)  ​Being corrected by the client 
B)  ​Heightened emotions on the part of the client 
C)  ​Defensiveness on the part of the client 
D)  ​Change and growth on the part of the client

Question 14

The 20 y.o.man comes to the door during your visit with the family. The girl is very upset and the parents barely contain their animosity toward him. Write a word that may describe how the man is feeling and an empathic response.

Accepted Answer

The man may be feeling ashamed or guilty

Question 15

You are an area human service worker and have been called to the home of a teen age girl.Her parents contacted you because the girl is 15 y.o.and pregnant. They believe the father of the baby is a 20 y.o.man who lives up the street. When you arrive,the daughter will not come out of her room and the parents are frustrated and angry with her. Write an open question you would ask the parents.

Accepted Answer

How are you feeling

Question 16

The following is an example of a correct,empathetic response to a client who has wrecked a new car:

Accepted Answer

A)  ​"Well, what happened?" 
B)  ​"It sounds like you're blaming yourself for this." 
C)  ​"There are just too many drivers on the road." 
D)  ​"You can't daydream when you're driving." 
A)  ​"Well, what happened?" 
B)  ​"It sounds like you're blaming yourself for this." 
C)  ​"There are just too many drivers on the road." 
D)  ​"You can't daydream when you're driving."

Question 17

When the young man answers your questions,he leaves the house. The family is very quiet until the father announces he will call the police because this is against the law. The dtr.breaks down in sobs; the mother is trying to restore some order to this emotionally charged situation. Write one (1)closed ended question you might ask to help the family formulate a plan

Accepted Answer

A: "Has the family decided on

Question 18

Reflective listening gives clients the feeling that:

Accepted Answer

A)  ​They are indeed in a crisis situation 
B)  ​They are truly being heard and understood 
C)  ​The worker is avoiding arriving at a solution to their problem 
D)  ​The clinician is being repetitive 
A)  ​They are indeed in a crisis situation 
B)  ​They are truly being heard and understood 
C)  ​The worker is avoiding arriving at a solution to their problem 
D)  ​The clinician is being repetitive

Question 19

In order to respond adequately to the client's underlying emotions,skilled listeners should:

Accepted Answer

A)  ​Stay with clients until their emotions are drained off 
B)  ​Stay with their clients until the client cries 
C)  ​Offer suggestions from their own similar experiences 
D)  ​Receive more information by saying more 
A)  ​Stay with clients until their emotions are drained off 
B)  ​Stay with their clients until the client cries 
C)  ​Offer suggestions from their own similar experiences 
D)  ​Receive more information by saying more

Question 20

The parents tell you that they believe it is the 20 y.o.because they have seen their dtr.spending a lot of time with him. "She seems to see only him and she knows we totally disapprove!!!" Mom states. Meanwhile,the girl's father is quietly fuming and bursts out with "I should kill the B#$%&*#@D!" Write a word that describes how these parents are feeling and write an empathic response.

Accepted Answer

The word that describes how these parent

Exam 8: Listening and Responding

What are 4 other words to describe overwhelmed?

The daughter acknowledges her parents. She then asks them to please be quiet and listen to her. Give an example of what you might say to help the daughter address her parents.

In order to respond adequately to the content of what the client is saying,a skilled listener should:

Name the 2 aspects of reflective listening.

List the 2 positive reasons for reflective listening.

The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late. Now they blame themselves as well. Use an "I" message to express your concern for the family.

The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:

You finally go upstairs to see the girl. She is not responding to your quiet knocks on the door. You are about to give up when she opens the door and slowly lets you in. You can see she has been crying. Write a word the describes how she maybe feeling and an empathic response

It is important for the clinician to avoid the following mistake during the interview with the client:

He is trying to speak to the parents who refuse to look at him. Write one (1)closed ended questions you might ask the young man.

When everyone is calmed down a bit,you take notice of the daughter trying to talk to her parents,who are busy with each other. Write a statement or question that might help the parents take notice of their daughter.

Rephrasing the facts that the client gives so that the client hears them again can:

The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:

The 20 y.o.man comes to the door during your visit with the family. The girl is very upset and the parents barely contain their animosity toward him. Write a word that may describe how the man is feeling and an empathic response.

The following is an example of a correct,empathetic response to a client who has wrecked a new car:

Reflective listening gives clients the feeling that:

In order to respond adequately to the client's underlying emotions,skilled listeners should:

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Asking Questions

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

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