Question 1

The clinician would like to make the I-message less threatening to the client and accomplishes this by:

Accepted Answer

A)  ​Judging the client's motives 
B)  ​Appeasing the client 
C)  ​Collaborating with the client 
D)  ​Providing the client with a solution 
A)  ​Judging the client's motives 
B)  ​Appeasing the client 
C)  ​Collaborating with the client 
D)  ​Providing the client with a solution C

Question 2

In order to make an I-message effective,the clinician should:

Accepted Answer

A)  ​Suggest a solution while also asking the client for a solution 
B)  ​Avoid asking the client how he or she sees the situation 
C)  ​Be confident that he or she is privy to all the information and avoid searching for extenuating circumstances 
D)  ​Follow an observation that supports the client's point of view with "but" or "however" in order to add an opposing opinion 
A)  ​Suggest a solution while also asking the client for a solution 
B)  ​Avoid asking the client how he or she sees the situation 
C)  ​Be confident that he or she is privy to all the information and avoid searching for extenuating circumstances 
D)  ​Follow an observation that supports the client's point of view with "but" or "however" in order to add an opposing opinion A

Question 3

The clinician uses confrontation because:

Accepted Answer

A)  ​The clinician owns the problem 
B)  ​The client owns the problem 
C)  ​Both the clinician and the client own the problem 
D)  ​It is up to the client to find a solution 
A)  ​The clinician owns the problem 
B)  ​The client owns the problem 
C)  ​Both the clinician and the client own the problem 
D)  ​It is up to the client to find a solution A

Question 4

A confrontation usually takes the form of a(n):

Accepted Answer

A)  ​Accusation 
B)  ​I-message 
C)  ​You-message 
D)  ​Advice 
A)  ​Accusation 
B)  ​I-message 
C)  ​You-message 
D)  ​Advice

Question 5

In the social services,confrontation is used:

Accepted Answer

A)  ​By the client to bring concerns out into the open when he or she is upset 
B)  ​To make sure the client takes responsibility for his or her actions 
C)  ​As a means for the clinician to express anger with the client 
D)  ​By the clinician to bring concerns out in the open to gain better understanding 
A)  ​By the client to bring concerns out into the open when he or she is upset 
B)  ​To make sure the client takes responsibility for his or her actions 
C)  ​As a means for the clinician to express anger with the client 
D)  ​By the clinician to bring concerns out in the open to gain better understanding

Question 6

At times,the clinician must advocate for the client by confronting others who may be interfering with the clinician's ability to interact effectively with the client.The clinician's message in this case must be:

Accepted Answer

A)  ​A request for advice or suggestion 
B)  ​Tentative 
C)  ​One in which a display of anger is justified 
D)  ​Pleasant, but firm 
A)  ​A request for advice or suggestion 
B)  ​Tentative 
C)  ​One in which a display of anger is justified 
D)  ​Pleasant, but firm

Question 7

Correct the following statement to reflect the steps outlined in Ch 10: "You really should think about what you are about to do.It might be dangerous."

Accepted Answer

To correct the statement to reflect the

Question 8

"I feel that talking about your husband's sudden death with your relatives will be very helpful" is an example of:

Accepted Answer

A)  ​The clinician offering useful advice 
B)  ​The clinician being overbearing 
C)  ​A collaborative response 
D)  ​A reflective response 
A)  ​The clinician offering useful advice 
B)  ​The clinician being overbearing 
C)  ​A collaborative response 
D)  ​A reflective response

Question 9

When a case manager needs to express a firmer message,there are 4 steps to the process.Describe them.

Accepted Answer

The four steps to expressing a firmer me

Question 10

Name one of the 5 reasons outlined in the book for addressing discrepancies with a client.

Accepted Answer

As the question seems to refer to a spec

Question 11

Confrontation is sometimes necessary when:

Accepted Answer

A)  ​The client asks for assistance, but the clinician has made no headway in finding a solution 
B)  ​There is a discrepancy between what the client is saying and his or her body language 
C)  ​The client continues drinking while in therapy 
D)  ​The client experiences schizophrenic symptoms 
A)  ​The client asks for assistance, but the clinician has made no headway in finding a solution 
B)  ​There is a discrepancy between what the client is saying and his or her body language 
C)  ​The client continues drinking while in therapy 
D)  ​The client experiences schizophrenic symptoms

Question 12

What is one of the 4 parts in constructing an "I" messages when addressing difficult issues with a client?

Accepted Answer

One of the four parts in constructing an

Question 13

When should a case manager introduce difficult issues: early in the relationship with a client or later?

Accepted Answer

When a case manager should introduce dif

Question 14

"The way it appears,housing certainly isn't a high priority for you! You never follow through" is an example of a(n):

Accepted Answer

A)  ​I-message 
B)  ​Prying question 
C)  ​Inappropriate confrontation 
D)  ​Appropriate confrontation 
A)  ​I-message 
B)  ​Prying question 
C)  ​Inappropriate confrontation 
D)  ​Appropriate confrontation

Question 15

A case manager should focus on tangible behavior.What does tangible mean?

Accepted Answer

In the context of the statement "A case

Question 16

Asking the client permission to share your ideas with him or her allows the clinician to:

Accepted Answer

A)  ​Make sure the client takes responsibility for actions 
B)  ​Offer advice while still remaining in charge of the client's situation 
C)  ​Offer advice while still leaving the client in charge of his situation 
D)  ​Set an example of courtesy for the client 
A)  ​Make sure the client takes responsibility for actions 
B)  ​Offer advice while still remaining in charge of the client's situation 
C)  ​Offer advice while still leaving the client in charge of his situation 
D)  ​Set an example of courtesy for the client

Question 17

What is wrong with the following statement:"You are not listening to me.I feel that you would be better off if you went to rehab."

Accepted Answer

The statement "You are not listening to

Question 18

What part of the following statement is the case manager's opinion: "I will honor your request but I feel you are avoiding a real source of help."

Accepted Answer

The case manager's opinion in the statem

Exam 10: Bringing up Difficult Issues

The clinician would like to make the I-message less threatening to the client and accomplishes this by:

In order to make an I-message effective,the clinician should:

The clinician uses confrontation because:

A confrontation usually takes the form of a(n):

In the social services,confrontation is used:

At times,the clinician must advocate for the client by confronting others who may be interfering with the clinician's ability to interact effectively with the client.The clinician's message in this case must be:

Correct the following statement to reflect the steps outlined in Ch 10: "You really should think about what you are about to do.It might be dangerous."

"I feel that talking about your husband's sudden death with your relatives will be very helpful" is an example of:

When a case manager needs to express a firmer message,there are 4 steps to the process.Describe them.

Name one of the 5 reasons outlined in the book for addressing discrepancies with a client.

Confrontation is sometimes necessary when:

What is one of the 4 parts in constructing an "I" messages when addressing difficult issues with a client?

When should a case manager introduce difficult issues: early in the relationship with a client or later?

"The way it appears,housing certainly isn't a high priority for you! You never follow through" is an example of a(n):

A case manager should focus on tangible behavior.What does tangible mean?

Asking the client permission to share your ideas with him or her allows the clinician to:

What is wrong with the following statement:"You are not listening to me.I feel that you would be better off if you went to rehab."

What part of the following statement is the case manager's opinion: "I will honor your request but I feel you are avoiding a real source of help."

Case Management: Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model: A Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Addressing and Disarming Anger

Collaborating With People for Change

Case Management Principles: Optional Review

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

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