Exam 10: Managerial Controls

Information Controls Computing Solutions Ltd is a high-tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations.Ted is the department head and needs to train John and Kelly, both project managers, on the proper applications of technological solutions for businesses. -Refer to Information Controls (Scenario).Before beginning the training session, Ted informs both John and Kelly that ________ is a system used to provide management with needed information on a regular basis.

What type of control is most popular?

Personal observation is one method for measuring actual performance.

What we measure tends to be more critical to the control process than how we measure.

What type of information source allows for feedback and is fast, but historically has a problem of being unable to document information for later reference?

Which of the following is NOT mentioned in the text as an important reason for measuring organisational performance?

In a short essay, discuss the issues of 'control' that are important to understand, especially for an organisation whose units are geographically distant or culturally distinct.What should managers know about adjusting controls for national differences?

The 'range of variation' is the acceptable parameters of variance between actual performance and the ideal.

The most frequently used organisational performance measures include all of the following EXCEPT ________.

Managers monitor electronic mail because ________.

'Structure' is part of controlling.

Information Controls Computing Solutions Ltd is a high-tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations.Ted is the department head and needs to train John and Kelly, both project managers, on the proper applications of technological solutions for businesses. -Refer to Information Controls (Scenario).During the training session, John is overwhelmed by the quantity of raw, unanalysed facts that are being presented to him.These numbers and names can also be termed ________.

What type of control is most desirable?

'Controlling' assures that goals and plans are on target.

________ is a tool for measuring performance at four areas.

An Effective Control Barry's, a popular family restaurant, decided they needed to implement a more effective control process.They were losing market share, their prices seemed uncompetitive with other restaurants and employee work standards were unpredictable and inconsistent.They needed some help with developing this process, so they called HyperJob, a management-consulting firm, to assist them with this development. -Refer to An Effective Control (Scenario).Sometimes Barry's management discovered that they had set goals too high for their employees to reach and had to revise them, otherwise known as ________.

In the control process, if employees are constantly NOT meeting their sales quotas, what managerial action may be warranted?

Electronic workplace monitoring in Australia is illegal.

Financial Ratios Jan was in a big hurry.She had just been given the assignment of reporting on the financial health of her company to the new divisional vice president.Donna, the new vice president, had asked Jan to work up several calculations to help her gain an understanding of the company's financial shape.Jan was working hard and had a big order to fill, one that could make or break her reputation with Donna.She quickly pulled out her old financial management textbook and turned to the chapter on financial ratios to help her answer the questions that were asked. -Refer to Financial Ratios (Scenario).Donna was also very interested in examining the organisation's use of debt to finance its assets.Jan needed to calculate a(n)________ ratio.

An Effective Control Barry's, a popular family restaurant, decided they needed to implement a more effective control process.They were losing market share, their prices seemed uncompetitive with other restaurants and employee work standards were unpredictable and inconsistent.They needed some help with developing this process, so they called HyperJob, a management-consulting firm, to assist them with this development. -Refer to An Effective Control (Scenario).Important to developing a good control process for Barry's was learning about ________, or acceptable parameters of variance between actual performance and the standard.