Question 1

Which of the following individuals are most closely associated with social relationships in the workplace?

Accepted Answer

A) Munsterberg and Owen 
B) Munsterberg and Barnard 
C) Follett and Munsterberg 
D) Fayol and Follett 
E) Owen and Barnard 
A) Munsterberg and Owen 
B) Munsterberg and Barnard 
C) Follett and Munsterberg 
D) Fayol and Follett 
E) Owen and Barnard C

Question 2

In a short essay, discuss the concept of total quality management and the six characteristics that describe this important concept.

Accepted Answer

A quality revolution swept through both the business and public sectors during the 1980s and 1990s.The generic term used to describe this revolution was 'total quality management', or TQM for short.It was inspired by a small group of quality experts, the most famous being W.Edwards Deming and Joseph M.Juran.TQM is a philosophy of management driven by continual improvement and responding to customer needs and expectations.The objective is to create an organisation committed to continuous improvement in work processes.TQM is a departure from earlier management theories that were based on the belief that low costs were the only road to increased productivity.
The Six Characteristics of Total Quality Management
1. Intense focus on the customer - The customer includes not only outsiders who buy the organisation's products or services but also internal customers (such as shipping or accounts payable personnel)who interact with and serve others in the organisation.
2. Concern for continual improvement - TQM is a commitment to never being satisfied.'Very good' is not good enough.Quality can always be improved.
3. Process focused - TQM focuses on work processes as the quality of goods and services is continually improved.
4. Improvement in the quality of everything the organisation does - TQM uses a very broad definition of quality.It relates not only to the final product but also to how the organisation handles deliveries, how rapidly it responds to complaints, and how politely the phones are answered.
5. Accurate measurement - TQM uses statistical techniques to measure every critical variable in the organisation's operations.These are compared against standards or benchmarks to identify problems, trace them to their roots, and eliminate their causes.
6. Empowerment of employees - TQM involves the people on the line in the improvement process.Teams are widely used in TQM programs as empowerment vehicles for finding and solving problems.

Question 3

Which of the following individuals became known as the 'father' of scientific management?

Accepted Answer

A) Michael Porter 
B) Frederick Taylor 
C) Frank Gilbreth 
D) Geert Hofstede 
E) Abraham Maslow 
A) Michael Porter 
B) Frederick Taylor 
C) Frank Gilbreth 
D) Geert Hofstede 
E) Abraham Maslow B

Question 4

Which of the following is NOT a reason Smith claimed enhanced productivity from division of labour?

Accepted Answer

A) increasing worker skill and dexterity 
B) saving time lost in changing tasks 
C) creating labour-saving inventions 
D) strict management control over worker time and motion 
E) creating labour-saving machinery 
A) increasing worker skill and dexterity 
B) saving time lost in changing tasks 
C) creating labour-saving inventions 
D) strict management control over worker time and motion 
E) creating labour-saving machinery

Question 5

The primary issue that aroused Taylor to create a more scientific approach to management was worker effectiveness.

Accepted Answer

A) True 
 B)False

Question 6

Weber's bureaucracy is a lot like which other management approach?

Accepted Answer

A) Scientific Management 
B) Systems 
C) Autocracy 
D) Human Resource 
E) Quantitative 
A) Scientific Management 
B) Systems 
C) Autocracy 
D) Human Resource 
E) Quantitative

Question 7

________ is the generic term used to describe the quality revolution that swept through the business and public sectors during the 1980s and 1990s.

Accepted Answer

A) Ethno quality management 
B) Total quality management 
C) Hyper quality management 
D) Partial quality management 
E) Qualitative quality management 
A) Ethno quality management 
B) Total quality management 
C) Hyper quality management 
D) Partial quality management 
E) Qualitative quality management

Question 8

In a short essay, describe the Hawthorne Studies.Next, discuss the role of Elton Mayo in these studies and some of the findings of his research.

Accepted Answer

Without question, the most important con

Question 9

The New Business
Lois has started on her own children's clothing manufacturing company.She is a bit nervous but is confident that the company will succeed.Lois plans to implement a total quality management program in her company.To launch the program, she develops a series of training workshops for her managers.
-Refer to The New Business (Scenario).In the second workshop, Lois explains the key principles of total quality management.Which of the following is she most likely to mention?

Accepted Answer

A) intense focus on the customer 
B) discipline of employees 
C) focus on work products rather than processes 
D) reduced attention to complaint resolution 
E) achieving production budgets 
A) intense focus on the customer 
B) discipline of employees 
C) focus on work products rather than processes 
D) reduced attention to complaint resolution 
E) achieving production budgets

Question 10

Frank Gilbreth is associated with which management approach?

Accepted Answer

A) General Administrative 
B) Human Resource 
C) Quantitative 
D) Systems 
E) Scientific 
A) General Administrative 
B) Human Resource 
C) Quantitative 
D) Systems 
E) Scientific

Question 11

In a short essay, discuss what is meant by the concept of learning organisations and why knowledge management is important in contemporary organisations.

Accepted Answer

Today's environment faces a world of rap

Question 12

According to the textbook, which of the following early advocates of organisational behaviour was concerned about deplorable working conditions?

Accepted Answer

A) Robert Owen 
B) Mary Parker Follett 
C) Chester Barnard 
D) Hugo Munsterberg 
E) Frederick Taylor 
A) Robert Owen 
B) Mary Parker Follett 
C) Chester Barnard 
D) Hugo Munsterberg 
E) Frederick Taylor

Question 13

What scientist is most closely associated with the Hawthorne Studies?

Accepted Answer

A) Adams 
B) Mayo 
C) Lawler 
D) Barnard 
E) Follett 
A) Adams 
B) Mayo 
C) Lawler 
D) Barnard 
E) Follett

Question 14

The Human Side
As an engineer, Kevin was trained to understand machinery and hardware's role in enhancing organisational productivity.However, Kevin was promoted to a managerial position where his duties included supervising a department of 34 people and leading them towards completion of a new project.Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history textbook on the human resources approach.
-Refer to The Human Side (Scenario).Kevin was surprised to learn that using group-based projects was not a contemporary concept.In fact, ________ was an early 1900s social philosopher who thought that organisations should be based on a group ethic and that managers should view themselves as partners of the common group.

Accepted Answer

A) Hugo Munsterberg 
B) Robert Owen 
C) Mary Parker Follett 
D) Chester Barnard 
E) Peter Hawthorne 
A) Hugo Munsterberg 
B) Robert Owen 
C) Mary Parker Follett 
D) Chester Barnard 
E) Peter Hawthorne

Question 15

Concern for employee motivation is most closely associated with which management approach?

Accepted Answer

A) Bureaucracy 
B) Organisational Behaviour 
C) Scientific Management 
D) Systems 
E) General Administrative 
A) Bureaucracy 
B) Organisational Behaviour 
C) Scientific Management 
D) Systems 
E) General Administrative

Question 16

One could say that Fayol (1916)was interested in studying macromanagement issues, whereas Taylor was interested in studying micromanagement issues.

Accepted Answer

A) True 
 B)False

Question 17

Linear programming is a technique that managers used to improve resource allocation decisions.

Accepted Answer

A) True 
 B)False

Question 18

A Look Back
Cindy Reynolds, tired from working with customers all day, decided to take a 15-minute nap to help clear her head before the 4:15 managers' meeting.Her company had recently begun a re-engineering process as well as other changes requiring copious management input.As she leaned back in her chair, she wondered if management science had always been this way and how it all began.As she napped, she dreamed that, along with 'Spirit of Management Past' as her guide, she was travelling in the 'Management Way Back Machine' that took her back through management history.
-Refer to A Look Back (Scenario).Cindy spent some time visiting with ________, a researcher she previously knew little about but who also contributed to management science by being among the first to use motion picture films to study hand-and-body motions and by devising a classification scheme known as a 'therblig'.

Accepted Answer

A) Henry Gantt 
B) Max Weber 
C) Chester Barnard 
D) Frank Gilbreth 
E) Mary Parker Follett 
A) Henry Gantt 
B) Max Weber 
C) Chester Barnard 
D) Frank Gilbreth 
E) Mary Parker Follett

Question 19

Based on his scientific management principles, Taylor suggested the incentive pay principle.

Accepted Answer

A) True 
 B)False

Question 20

Munsterberg's work in industrial psychology is easily connected with what other management approach?

Accepted Answer

A) General Administrative 
B) Classical Management 
C) Systems 
D) Scientific Management 
E) Quantitative 
A) General Administrative 
B) Classical Management 
C) Systems 
D) Scientific Management 
E) Quantitative

Which of the following individuals are most closely associated with social relationships in the workplace?

In a short essay, discuss the concept of total quality management and the six characteristics that describe this important concept.

Which of the following individuals became known as the 'father' of scientific management?

Which of the following is NOT a reason Smith claimed enhanced productivity from division of labour?

The primary issue that aroused Taylor to create a more scientific approach to management was worker effectiveness.

Weber's bureaucracy is a lot like which other management approach?

________ is the generic term used to describe the quality revolution that swept through the business and public sectors during the 1980s and 1990s.

In a short essay, describe the Hawthorne Studies.Next, discuss the role of Elton Mayo in these studies and some of the findings of his research.

Frank Gilbreth is associated with which management approach?

In a short essay, discuss what is meant by the concept of learning organisations and why knowledge management is important in contemporary organisations.

According to the textbook, which of the following early advocates of organisational behaviour was concerned about deplorable working conditions?

What scientist is most closely associated with the Hawthorne Studies?

Concern for employee motivation is most closely associated with which management approach?

One could say that Fayol (1916)was interested in studying macromanagement issues, whereas Taylor was interested in studying micromanagement issues.

Linear programming is a technique that managers used to improve resource allocation decisions.

Based on his scientific management principles, Taylor suggested the incentive pay principle.

Munsterberg's work in industrial psychology is easily connected with what other management approach?

Managers in the Workplace

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 2: Management History

Which of the following individuals are most closely associated with social relationships in the workplace?

In a short essay, discuss the concept of total quality management and the six characteristics that describe this important concept.

Which of the following individuals became known as the 'father' of scientific management?

Which of the following is NOT a reason Smith claimed enhanced productivity from division of labour?

The primary issue that aroused Taylor to create a more scientific approach to management was worker effectiveness.

Weber's bureaucracy is a lot like which other management approach?

________ is the generic term used to describe the quality revolution that swept through the business and public sectors during the 1980s and 1990s.

In a short essay, describe the Hawthorne Studies.Next, discuss the role of Elton Mayo in these studies and some of the findings of his research.

Frank Gilbreth is associated with which management approach?

In a short essay, discuss what is meant by the concept of learning organisations and why knowledge management is important in contemporary organisations.

According to the textbook, which of the following early advocates of organisational behaviour was concerned about deplorable working conditions?

What scientist is most closely associated with the Hawthorne Studies?

Concern for employee motivation is most closely associated with which management approach?

One could say that Fayol (1916)was interested in studying macromanagement issues, whereas Taylor was interested in studying micromanagement issues.

Linear programming is a technique that managers used to improve resource allocation decisions.

Based on his scientific management principles, Taylor suggested the incentive pay principle.

Munsterberg's work in industrial psychology is easily connected with what other management approach?

Managers in the Workplace

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters