Question 1

The cognitive dissonance theory proposed that the desire to reduce dissonance is determined by ________.

Accepted Answer

A) authority, responsibility and relevance 
B) stability, position and power 
C) awareness, status and punishments 
D) economics, politics and organisational structure 
E) importance, influence and rewards 
A) authority, responsibility and relevance 
B) stability, position and power 
C) awareness, status and punishments 
D) economics, politics and organisational structure 
E) importance, influence and rewards E

Question 2

Which of the following is associated with the study of individuals?

Accepted Answer

A) perception 
B) roles 
C) team building 
D) norms 
E) conflict 
A) perception 
B) roles 
C) team building 
D) norms 
E) conflict A

Question 3

Perception is a process by which individuals give meaning to their environment by organising and interpreting their sensory impressions.

Accepted Answer

A) True 
 B)False  True

Question 4

A manager who takes very little time to make a decision probably could be described by what personality trait?

Accepted Answer

A) external locus of control 
B) high self-esteem 
C) high risk taking 
D) low self-monitoring 
E) high authoritarianism 
A) external locus of control 
B) high self-esteem 
C) high risk taking 
D) low self-monitoring 
E) high authoritarianism

Question 5

In stereotyping, the observer's perception of others is influenced by the observer's own characteristics rather than by those of the person observed.

Accepted Answer

A) True 
 B)False

Question 6

When an employee says, 'I make less money at this company than I could earn at another company,' he/she is reflecting the cognitive component of an attitude.

Accepted Answer

A) True 
 B)False

Question 7

According to Holland's Typology, enterprising types tend to be self-confident, ambitious, energetic and domineering.

Accepted Answer

A) True 
 B)False

Question 8

Job involvement is the degree to which an employee identifies with his or her job, actively participates in it and considers his or her job performance to be important to his or her self-worth.

Accepted Answer

A) True 
 B)False

Question 9

If a person who is always late for work is late once again and blames it on a train, co-workers would probably attribute that person's lateness to ________.

Accepted Answer

A) the train 
B) the individual 
C) the car 
D) an external source 
E) bad luck 
A) the train 
B) the individual 
C) the car 
D) an external source 
E) bad luck

Question 10

An Interesting Group
Robin had her hands full.She had recently taken over managing the technical support group at her company and immediately noticed that her supervisors represented a collection of personalities like she had never seen before.She was having a problem understanding them and called the human resource department who referred her to a local psychologist.The psychologist suggested that there be some 'low-key' testing completed.Robin agreed, as she felt she had to have some understanding of her supervisors soon or she would go nuts! The testing was completed and Robin reviewed the results of the information.
-Refer to An Interesting Group (Scenario).Kevin was a whirlwind as research and development supervisor.He made decisions very quickly and always with less information than others.This characteristic was consistent with his test, which described him as having ________.

Accepted Answer

A) high self-monitoring 
B) low Machiavellianism 
C) high risk taking 
D) low cognitive dissonance 
E) high self-esteem 
A) high self-monitoring 
B) low Machiavellianism 
C) high risk taking 
D) low cognitive dissonance 
E) high self-esteem

Question 11

The Myers-Briggs Type Indicator lacks evidence to support its validity.

Accepted Answer

A) True 
 B)False

Question 12

Operant conditioning argues that behaviour is a function of its consequences.

Accepted Answer

A) True 
 B)False

Question 13

Public relations would be a good job match for a(n)________ personality type, according to Holland.

Accepted Answer

A) investigative 
B) enterprising 
C) social 
D) realistic 
E) artistic 
A) investigative 
B) enterprising 
C) social 
D) realistic 
E) artistic

Question 14

People from Middle Eastern countries believe they can dominate their environment.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is true about organisationally committed employees?

Accepted Answer

A) lower rates of turnover and absenteeism 
B) higher rates of voluntary turnover 
C) much higher pay levels 
D) less risk taking 
E) higher rates of cognitive dissonance 
A) lower rates of turnover and absenteeism 
B) higher rates of voluntary turnover 
C) much higher pay levels 
D) less risk taking 
E) higher rates of cognitive dissonance

Question 16

Which of the following is NOT associated with the study of individuals?

Accepted Answer

A) motivation 
B) attitudes 
C) learning 
D) roles 
E) perception 
A) motivation 
B) attitudes 
C) learning 
D) roles 
E) perception

Question 17

As a manager, if you prefer to have a harmonious work environment and dislike reprimanding your subordinates, you would probably score high on which of Myers-Briggs indicators?

Accepted Answer

A) feeling 
B) perceptive 
C) introvert 
D) sensing 
E) intuitive 
A) feeling 
B) perceptive 
C) introvert 
D) sensing 
E) intuitive

Question 18

The fact that individuals, when observing others, tend to underestimate the influence of external factors and overestimate the influence of internal factors is called ________.

Accepted Answer

A) self-serving bias 
B) fundamental attribution error 
C) external consistency bias 
D) blame theory 
E) internal favouritism 
A) self-serving bias 
B) fundamental attribution error 
C) external consistency bias 
D) blame theory 
E) internal favouritism

Question 19

One of the issues that is having a major influence on managers' jobs today is managing ________.

Accepted Answer

A) generational differences 
B) personality differences 
C) equal opportunity issues 
D) attitudes 
E) perceptions 
A) generational differences 
B) personality differences 
C) equal opportunity issues 
D) attitudes 
E) perceptions

Question 20

In a short essay, discuss the four ways to shape behaviour and how a manager might use these to promote learning amongst his or her staff.

Accepted Answer

There are four ways to shape behaviour:

The cognitive dissonance theory proposed that the desire to reduce dissonance is determined by ________.

Which of the following is associated with the study of individuals?

Perception is a process by which individuals give meaning to their environment by organising and interpreting their sensory impressions.

A manager who takes very little time to make a decision probably could be described by what personality trait?

In stereotyping, the observer's perception of others is influenced by the observer's own characteristics rather than by those of the person observed.

When an employee says, 'I make less money at this company than I could earn at another company,' he/she is reflecting the cognitive component of an attitude.

According to Holland's Typology, enterprising types tend to be self-confident, ambitious, energetic and domineering.

Job involvement is the degree to which an employee identifies with his or her job, actively participates in it and considers his or her job performance to be important to his or her self-worth.

If a person who is always late for work is late once again and blames it on a train, co-workers would probably attribute that person's lateness to ________.

The Myers-Briggs Type Indicator lacks evidence to support its validity.

Operant conditioning argues that behaviour is a function of its consequences.

Public relations would be a good job match for a(n)________ personality type, according to Holland.

People from Middle Eastern countries believe they can dominate their environment.

Which of the following is true about organisationally committed employees?

Which of the following is NOT associated with the study of individuals?

As a manager, if you prefer to have a harmonious work environment and dislike reprimanding your subordinates, you would probably score high on which of Myers-Briggs indicators?

The fact that individuals, when observing others, tend to underestimate the influence of external factors and overestimate the influence of internal factors is called ________.

One of the issues that is having a major influence on managers' jobs today is managing ________.

In a short essay, discuss the four ways to shape behaviour and how a manager might use these to promote learning amongst his or her staff.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 15: Understanding and Managing Individual Behaviour

The cognitive dissonance theory proposed that the desire to reduce dissonance is determined by ________.

Which of the following is associated with the study of individuals?

Perception is a process by which individuals give meaning to their environment by organising and interpreting their sensory impressions.

A manager who takes very little time to make a decision probably could be described by what personality trait?

In stereotyping, the observer's perception of others is influenced by the observer's own characteristics rather than by those of the person observed.

When an employee says, 'I make less money at this company than I could earn at another company,' he/she is reflecting the cognitive component of an attitude.

According to Holland's Typology, enterprising types tend to be self-confident, ambitious, energetic and domineering.

Job involvement is the degree to which an employee identifies with his or her job, actively participates in it and considers his or her job performance to be important to his or her self-worth.

If a person who is always late for work is late once again and blames it on a train, co-workers would probably attribute that person's lateness to ________.

The Myers-Briggs Type Indicator lacks evidence to support its validity.

Operant conditioning argues that behaviour is a function of its consequences.

Public relations would be a good job match for a(n)________ personality type, according to Holland.

People from Middle Eastern countries believe they can dominate their environment.

Which of the following is true about organisationally committed employees?

Which of the following is NOT associated with the study of individuals?

As a manager, if you prefer to have a harmonious work environment and dislike reprimanding your subordinates, you would probably score high on which of Myers-Briggs indicators?

The fact that individuals, when observing others, tend to underestimate the influence of external factors and overestimate the influence of internal factors is called ________.

One of the issues that is having a major influence on managers' jobs today is managing ________.

In a short essay, discuss the four ways to shape behaviour and how a manager might use these to promote learning amongst his or her staff.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Managers and Communication

Motivating Employees

Managers As Leaders

Filters