Question 1

Which of the following is NOT an example of an input as described by an organisation's operations system?

Accepted Answer

A) accounting reports 
B) equipment 
C) technology 
D) people 
E) capital 
A) accounting reports 
B) equipment 
C) technology 
D) people 
E) capital A

Question 2

Proprietary company information that's critical to a company's efficient and effective functioning and competitiveness is called 'intellectual property'.

Accepted Answer

A) True 
 B)False  True

Question 3

Operations Management
Celeste had been asked to attend training in operations management.Her background and training had previously been in accounting, but with the reorganisation looming, it was either learn a new skill or be made redundant.She was actually looking forward to the training.She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field.Until now, she had been in a support staff function and had little feel for how their product went from raw materials to finished product.Celeste's first class would be tonight at the Australian Institute of Management and she was excited about the opportunity.
-Refer to Operations Management (Scenario).Celeste also had to keep in mind and understand what factors were considered inputs versus those considered outputs.Inputs included ALL BUT which of the following?

Accepted Answer

A) materials 
B) people 
C) technology 
D) information 
E) goods 
A) materials 
B) people 
C) technology 
D) information 
E) goods E

Question 4

All of the following are examples of outputs as described by an organisation's operations system EXCEPT ________.

Accepted Answer

A) sales 
B) technology 
C) accounting reports 
D) motivated employees 
E) high rates of return on capital 
A) sales 
B) technology 
C) accounting reports 
D) motivated employees 
E) high rates of return on capital

Question 5

According to the textbook, it is easy to see the operations management process at work in ________.

Accepted Answer

A) consulting organisations 
B) service organisations 
C) financial organisations 
D) manufacturing organisations 
E) technological organisations 
A) consulting organisations 
B) service organisations 
C) financial organisations 
D) manufacturing organisations 
E) technological organisations

Question 6

According to the textbook, 'how a product looks and feels' is a description of which of the following product quality dimensions?

Accepted Answer

A) aesthetics 
B) serviceability 
C) perceived quality 
D) conformance 
E) durability 
A) aesthetics 
B) serviceability 
C) perceived quality 
D) conformance 
E) durability

Question 7

Non-Deming
On Monday, the big news arrived.Bob's company announced they would be implementing a Total Quality Management system in their company.Their goals, they said, were to 'plan for the now, impress stockholders and take advantage of this system for increasing short-term profits.Those who don't agree can begin looking for a new job'.Bob, along with everyone else, grumbled under his breath.What in the world was top management thinking? Their 'zero quality defects' program had failed and now they were jumping on this new bandwagon.Training was non-existent in the company and managers were fond of pushing responsibility for these programs down to the lowest level.Top management was happy with the quality of the product and now they wanted total quality concerning the employees.At lunch, he read the note board, which said, 'Statistical process control classes will begin immediately, see your supervisor for a training date'.Bob sighed and wondered what fad was next.
-Refer to Non-Deming (Scenario).Different from Bob's company, Deming suggested that ________ should be responsible for implementing total quality management principles.

Accepted Answer

A) middle managers 
B) employees 
C) top managers 
D) supervisors 
E) team leaders 
A) middle managers 
B) employees 
C) top managers 
D) supervisors 
E) team leaders

Question 8

________ management is externally oriented and focuses on both incoming materials and outgoing products and services.

Accepted Answer

A) Technological chain 
B) Ethical chain 
C) Financial chain 
D) Supply chain 
E) Value chain 
A) Technological chain 
B) Ethical chain 
C) Financial chain 
D) Supply chain 
E) Value chain

Question 9

Which of the following is NOT an important component of mass-customisation?

Accepted Answer

A) technology 
B) flexible manufacturing techniques 
C) customer dialogue 
D) managerial responsiveness 
E) both B and C 
A) technology 
B) flexible manufacturing techniques 
C) customer dialogue 
D) managerial responsiveness 
E) both B and C

Question 10

Deming believed which of the following about productivity?

Accepted Answer

A) High productivity comes from good people management. 
B) Employees should learn movement efficiency, not statistical methods. 
C) Managers are the primary source of increased productivity. 
D) Training is generally wasted time. 
E) Zero defects should be the ultimate quality goal. 
A) High productivity comes from good people management. 
B) Employees should learn movement efficiency, not statistical methods. 
C) Managers are the primary source of increased productivity. 
D) Training is generally wasted time. 
E) Zero defects should be the ultimate quality goal.

Question 11

'Productivity' includes the overall output of goods and services that is then ________ the inputs.

Accepted Answer

A) added to 
B) divided by 
C) subtracted from 
D) multiplied by 
E) squared with 
A) added to 
B) divided by 
C) subtracted from 
D) multiplied by 
E) squared with

Question 12

According to the textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded ________, an increase of almost ________ per cent from the previous year.

Accepted Answer

A) 1 million; 8 
B) 3 million; 15 
C) 2 million; 20 
D) 1.5 million; 13 
E) 1 million; 1 
A) 1 million; 8 
B) 3 million; 15 
C) 2 million; 20 
D) 1.5 million; 13 
E) 1 million; 1

Question 13

In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.

Accepted Answer

1. Organisational barriers - These are a

Question 14

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called ________.

Accepted Answer

A) quantity 
B) efficiency 
C) quality 
D) effectiveness 
E) service 
A) quantity 
B) efficiency 
C) quality 
D) effectiveness 
E) service

Question 15

In value chain management, it is ultimately ________ that are the ones with the power.

Accepted Answer

A) suppliers 
B) distributors 
C) customers 
D) manufacturers 
E) wholesalers 
A) suppliers 
B) distributors 
C) customers 
D) manufacturers 
E) wholesalers

Question 16

List and summarise six product quality and six service quality dimensions.

Accepted Answer

Product Quality Dimensions
1. Performanc

Question 17

Which of the following is an accurate statement relevant to operations management principles?

Accepted Answer

A) Labour is part of the transformation stage and is not considered an input. 
B) Operations management concerns the input stage of product development. 
C) The outputs of the operations system include both goods and services. 
D) Operations managers are not found in the service sector. 
E) Output equals capital times materials. 
A) Labour is part of the transformation stage and is not considered an input. 
B) Operations management concerns the input stage of product development. 
C) The outputs of the operations system include both goods and services. 
D) Operations managers are not found in the service sector. 
E) Output equals capital times materials.

Question 18

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

Accepted Answer

A) True 
 B)False

Question 19

According to the textbook, the two best-known quality goals are ________ and ________.

Accepted Answer

A) ISO 250; Seven Beta 
B) ISO 9000; Six Sigma 
C) Six Sigma; Seven Beta 
D) ISO 250; Six Sigma 
E) BS5400; Seven Beta 
A) ISO 250; Seven Beta 
B) ISO 9000; Six Sigma 
C) Six Sigma; Seven Beta 
D) ISO 250; Six Sigma 
E) BS5400; Seven Beta

Question 20

'Supply chain management' is internally oriented and focuses on efficient flow of incoming materials to organisations.

Accepted Answer

A) True 
 B)False

Which of the following is NOT an example of an input as described by an organisation's operations system?

Proprietary company information that's critical to a company's efficient and effective functioning and competitiveness is called 'intellectual property'.

All of the following are examples of outputs as described by an organisation's operations system EXCEPT ________.

According to the textbook, it is easy to see the operations management process at work in ________.

According to the textbook, 'how a product looks and feels' is a description of which of the following product quality dimensions?

________ management is externally oriented and focuses on both incoming materials and outgoing products and services.

Which of the following is NOT an important component of mass-customisation?

Deming believed which of the following about productivity?

'Productivity' includes the overall output of goods and services that is then ________ the inputs.

According to the textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded , an increase of almost per cent from the previous year.

In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called ________.

In value chain management, it is ultimately ________ that are the ones with the power.

List and summarise six product quality and six service quality dimensions.

Which of the following is an accurate statement relevant to operations management principles?

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

According to the textbook, the two best-known quality goals are and .

'Supply chain management' is internally oriented and focuses on efficient flow of incoming materials to organisations.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 11: Managing Operations

Which of the following is NOT an example of an input as described by an organisation's operations system?

Proprietary company information that's critical to a company's efficient and effective functioning and competitiveness is called 'intellectual property'.

All of the following are examples of outputs as described by an organisation's operations system EXCEPT ________.

According to the textbook, it is easy to see the operations management process at work in ________.

According to the textbook, 'how a product looks and feels' is a description of which of the following product quality dimensions?

________ management is externally oriented and focuses on both incoming materials and outgoing products and services.

Which of the following is NOT an important component of mass-customisation?

Deming believed which of the following about productivity?

'Productivity' includes the overall output of goods and services that is then ________ the inputs.

According to the textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded ________, an increase of almost ________ per cent from the previous year.

In a short essay, list and discuss four obstacles that managers must deal with in managing the value chain.

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called ________.

In value chain management, it is ultimately ________ that are the ones with the power.

List and summarise six product quality and six service quality dimensions.

Which of the following is an accurate statement relevant to operations management principles?

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

According to the textbook, the two best-known quality goals are ________ and ________.

'Supply chain management' is internally oriented and focuses on efficient flow of incoming materials to organisations.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

According to the textbook, the latest survey of ISO 9000 certificates showed that the number of registered sites worldwide exceeded , an increase of almost per cent from the previous year.

According to the textbook, the two best-known quality goals are and .