Question 1

In which phase of the SCOP process does the firm engage in activities that use renewable energy sources and minimize waste in production processes?

Accepted Answer

A) new product development 
B) demand planning 
C) impact on existing products 
D) operations planning 
A) new product development 
B) demand planning 
C) impact on existing products 
D) operations planning

Question 2

The focus of sales and operations planning in the service sector is primarily on ______,in contrast to ______ in manufacturing sector.

Accepted Answer

A) production planning,workforce scheduling 
B) demand planning,supply planning 
C) workforce scheduling,production planning 
D) supply planning,production planning 
A) production planning,workforce scheduling 
B) demand planning,supply planning 
C) workforce scheduling,production planning 
D) supply planning,production planning

Question 3

Companies that produce lawn mowers to meet demand during the summer months can also manufacture snow blowers for the winter.This approach is an example of ______.

Accepted Answer

A) developing counter-seasonal products and services 
B) matching supply and demand with backorders 
C) matching price with demand 
D) advertising and promotions 
A) developing counter-seasonal products and services 
B) matching supply and demand with backorders 
C) matching price with demand 
D) advertising and promotions

Question 4

A ______ is a customer order that a company accepts in one period but promises to deliver at a later point in time.

Accepted Answer

A) delivery order 
B) return order 
C) backorder 
D) buyback order 
A) delivery order 
B) return order 
C) backorder 
D) buyback order

Question 5

A typical restaurant employs a ______ strategy by preparing meals only after the customer places an order,thereby matching actual production with customer demand.

Accepted Answer

A) dual strategy 
B) product strategy 
C) chase strategy 
D) mixed strategy 
A) dual strategy 
B) product strategy 
C) chase strategy 
D) mixed strategy

Question 6

Consider the estimated aggregate demand for a company's ski product line for the upcoming year in the following table.Calculate the firing cost for month of February using the chase production strategy.The average number of hours required to produce a pair of skis is 8 hours,and the number of worker hours per month is 160.The current workforce is 100.The firing cost per worker is $200. $$\begin{array} { | c | c | c | c | } 
\hline \text { Month } & \begin{array} { c } 
\text { Demand } \
\text { (in pairs } \
\text { of unit) }
\end{array} & \text { Month } & \begin{array} { c } 
\text { Demand } \
\text { (in pairs } \
\text { of units) }
\end{array} \
\hline \text { J an } & 8,000 & \text { J uly } & 1,000 \
\hline \text { Feb } & 7,000 & \text { Aug } & 1,300 \
\hline \text { Mar } & 5,000 & \text { Sept } & 2,000 \
\hline \text { Apr } & 4,000 & \text { Oct } & 3,000 \
\hline \text { May } & 2,000 & \text { Nov } & 5,700 \
\hline \text { J une } & 2,000 & \text { Dec } & 7,000 \
\hline
\end{array}$$

Accepted Answer

A) $12,000 
B) $15,000 
C) $20,000 
D) $10,000 
A) $12,000 
B) $15,000 
C) $20,000 
D) $10,000

Question 7

Demand forecasts and market intelligence inputs are fed to sales and operations plans by the ______ department.

Accepted Answer

A) marketing 
B) human resources 
C) finance 
D) operations 
A) marketing 
B) human resources 
C) finance 
D) operations

Question 8

Which of the following is a component of the sales plan (marketing)?

Accepted Answer

A) workforce levels 
B) inventory levels 
C) monthly sales estimates by product family 
D) monthly regular time and overtime 
A) workforce levels 
B) inventory levels 
C) monthly sales estimates by product family 
D) monthly regular time and overtime

Question 9

In the sales and operations planning process,the ______ adopt a reactive approach to match supply with demand.

Accepted Answer

A) options to influence demand 
B) options to influence revenue 
C) options to influence supply 
D) options to influence costs 
A) options to influence demand 
B) options to influence revenue 
C) options to influence supply 
D) options to influence costs

Question 10

In the sales and operations planning process,which of the following is an option for influencing supply?

Accepted Answer

A) price 
B) backorders and reservation systems 
C) advertising and promotions 
D) use of subcontracting 
A) price 
B) backorders and reservation systems 
C) advertising and promotions 
D) use of subcontracting

Question 11

Which of the following statements is FALSE about SCOP?

Accepted Answer

A) It offers ability to attract new capital from investors interested in sustainability. 
B) It increases risks and costs associated with scarcity of raw materials and increased availability of energy resources. 
C) It increases quality and innovations. 
D) It results in sources and opportunities for increased revenue from new projects produced to reduce carbon emissions. 
A) It offers ability to attract new capital from investors interested in sustainability. 
B) It increases risks and costs associated with scarcity of raw materials and increased availability of energy resources. 
C) It increases quality and innovations. 
D) It results in sources and opportunities for increased revenue from new projects produced to reduce carbon emissions.

Question 12

Which of the following is FALSE about developing a global sales and operations plan?

Accepted Answer

A) a proliferation of product lines caused by global customers demanding greater variety 
B) a lower product demand volatility caused by swings in demand 
C) a higher expectation of quality from global customers 
D) a greater need to reduce high inventory levels caused by poor forecasts 
A) a proliferation of product lines caused by global customers demanding greater variety 
B) a lower product demand volatility caused by swings in demand 
C) a higher expectation of quality from global customers 
D) a greater need to reduce high inventory levels caused by poor forecasts

Question 13

A demand matching strategy in which production is geared toward producing whatever amount of goods are needed to meet demand is a ______.

Accepted Answer

A) level strategy 
B) product strategy 
C) chase strategy 
D) mixed strategy 
A) level strategy 
B) product strategy 
C) chase strategy 
D) mixed strategy

Question 14

Sales and operations planning deal with ______ decision-making.

Accepted Answer

A) strategic 
B) tactical 
C) operational 
D) weekly 
A) strategic 
B) tactical 
C) operational 
D) weekly

Question 15

Which of the following is a special case of linear programming that can be used to obtain optimum aggregate plans that can enable planners to balance capacity and demand at the lowest possible cost?

Accepted Answer

A) linear decision rule 
B) transportation model 
C) simulations 
D) management coefficient model 
A) linear decision rule 
B) transportation model 
C) simulations 
D) management coefficient model

Question 16

Ending inventory at the end of each period is given by ______.

Accepted Answer

A) Ending inventory = Beginning inventory of each period + Production in that period 
B) Ending inventory = Beginning inventory of each period + Production in that period - Forecasted demand in that period 
C) Ending inventory = Beginning inventory of each period - Production in that period 
D) Ending inventory = Beginning inventory of each period - Production in that period + Forecasted demand in that period 
A) Ending inventory = Beginning inventory of each period + Production in that period 
B) Ending inventory = Beginning inventory of each period + Production in that period - Forecasted demand in that period 
C) Ending inventory = Beginning inventory of each period - Production in that period 
D) Ending inventory = Beginning inventory of each period - Production in that period + Forecasted demand in that period

Question 17

Which of the following is NOT a problem caused by a mismatch between supply and demand?

Accepted Answer

A) excess inventories and obsolete products 
B) delays in production and on-time delivery 
C) material and product shortages 
D) reduced expediting and increased profits 
A) excess inventories and obsolete products 
B) delays in production and on-time delivery 
C) material and product shortages 
D) reduced expediting and increased profits

Question 18

Advertising and promotions are options to influence ______.

Accepted Answer

A) demand 
B) supply 
C) capacity 
D) workforce 
A) demand 
B) supply 
C) capacity 
D) workforce

Question 19

Consider the estimated aggregate demand for a company's ski product line for the upcoming year in the following table.Calculate the additional number of workers required to meet the production level for the month of January using the chase production strategy.The average number of hours required to produce a pair of skis is 8 hours,and the number of worker hours per month is 160.The current workforce is 100.The beginning inventory for January is zero. $$\begin{array} { | c | c | c | c | } 
\hline \text { Month } & \begin{array} { c } 
\text { Demand } \
\text { (in pairs } \
\text { of unit) }
\end{array} & \text { Month } & \begin{array} { c } 
\text { Demand } \
\text { (in pairs } \
\text { of units) }
\end{array} \
\hline \text { J an } & 8,000 & \text { J uly } & 1,000 \
\hline \text { Feb } & 7,000 & \text { Aug } & 1,300 \
\hline \text { Mar } & 5,000 & \text { Sept } & 2,000 \
\hline \text { Apr } & 4,000 & \text { Oct } & 3,000 \
\hline \text { May } & 2,000 & \text { Nov } & 5,700 \
\hline \text { J une } & 2,000 & \text { Dec } & 7,000 \
\hline
\end{array}$$

Accepted Answer

A) 100 
B) 200 
C) 300 
D) 400 
A) 100 
B) 200 
C) 300 
D) 400

Question 20

Which planning approach is appropriate for companies whose mix of products and service offerings change from period to period?

Accepted Answer

A) bottom-up 
B) top-down 
C) aggregate 
D) independent 
A) bottom-up 
B) top-down 
C) aggregate 
D) independent

Exam 20: Sales and Operations Planning

In which phase of the SCOP process does the firm engage in activities that use renewable energy sources and minimize waste in production processes?

The focus of sales and operations planning in the service sector is primarily on ______,in contrast to ______ in manufacturing sector.

Companies that produce lawn mowers to meet demand during the summer months can also manufacture snow blowers for the winter.This approach is an example of ______.

A ______ is a customer order that a company accepts in one period but promises to deliver at a later point in time.

A typical restaurant employs a ______ strategy by preparing meals only after the customer places an order,thereby matching actual production with customer demand.

Demand forecasts and market intelligence inputs are fed to sales and operations plans by the ______ department.

Which of the following is a component of the sales plan (marketing)?

In the sales and operations planning process,the ______ adopt a reactive approach to match supply with demand.

In the sales and operations planning process,which of the following is an option for influencing supply?

Which of the following statements is FALSE about SCOP?

Which of the following is FALSE about developing a global sales and operations plan?

A demand matching strategy in which production is geared toward producing whatever amount of goods are needed to meet demand is a ______.

Sales and operations planning deal with ______ decision-making.

Which of the following is a special case of linear programming that can be used to obtain optimum aggregate plans that can enable planners to balance capacity and demand at the lowest possible cost?

Ending inventory at the end of each period is given by ______.

Which of the following is NOT a problem caused by a mismatch between supply and demand?

Advertising and promotions are options to influence ______.

Which planning approach is appropriate for companies whose mix of products and service offerings change from period to period?

Introduction to Managing Global Operations and Supply Chains

Operations and Supply Chain Strategies

Project Management

Supplement: Project Management

Product and Service Innovations

Supplement: Reliability

Managing for Quality

Quality Improvement and Control Tools

Capacity Planning

Supply Chain Design and Location Planning

Process Design and Layout Planning

Supplement: Tools for Analyzing, Designing, and Selecting Processes and Layouts

Supplier Management

Logistics Management

Demand Management and Customer Service

Demand Forecasting Methods

Lean Operations and Supply Chains

Inventory Management

Inventory Control Models

Master Scheduling and Material Requirements Planning

Supplement: Capacity Requirements Planning, MRP II, ERP, and DRP

Detailed Scheduling

Linear Programming

The Transportation Models

Waiting Line Models

Simulation

Learning Curves

Decision-Making Tools

Filters

The focus of sales and operations planning in the service sector is primarily on ,in contrast to in manufacturing sector.