Question 1

A business message that primarily relies on the _____ shows that the message is self-centered.

Accepted Answer

A) you-voice 
B) we-voice 
C) I-voice 
D) impersonal voice 
E) other-oriented voice 
A) you-voice 
B) we-voice 
C) I-voice 
D) impersonal voice 
E) other-oriented voice

Question 2

Use either/or logic to strengthen business positions.

Accepted Answer

A) True 
 B)False

Question 3

For the past couple of months, many employees working at Exterior Inc.have been quitting their jobs.Jason from the human resources department is given the responsibility of analyzing the reasons behind this problem.After conducting a thorough research, Jason finds that the employees were not happy with their salary and hence had no motivation to work.While preparing the report based on his findings, Jason states his view in the primary message.Then he lays down the evidence supporting his argument and finally concludes with suggestions for solving the problem at hand.In this case, which of the following approaches is used for setting up the message framework?

Accepted Answer

A) Indirect approach 
B) Deductive approach 
C) Circular approach 
D) Inductive approach 
E) Concurrent approach 
A) Indirect approach 
B) Deductive approach 
C) Circular approach 
D) Inductive approach 
E) Concurrent approach

Question 4

What are the three components of the AIM planning process used for business messages?

Accepted Answer

The three components in the AI

Question 5

Readers judge a business message partially by its tone.

Accepted Answer

A) True 
 B)False

Question 6

In order to make business messages more positive business writers should focus on actions they can accomplish, and demonstrate a realistic optimism.However they should be careful:

Accepted Answer

A) not to set unrealistic expectations. 
B) to avoid diplomatic terms. 
C) not to use strong analogies. 
D) to avoid supported generalizations. 
E) not to send meta messages. 
A) not to set unrealistic expectations. 
B) to avoid diplomatic terms. 
C) not to use strong analogies. 
D) to avoid supported generalizations. 
E) not to send meta messages.

Question 7

Which of the following is one of the three-components of the AIM planning process for developing influential messages?

Accepted Answer

A) Message-centered approach 
B) Audience analysis 
C) Cost-benefit analysis 
D) Evaluation of the semantic noise 
E) Analysis of the communication medium 
A) Message-centered approach 
B) Audience analysis 
C) Cost-benefit analysis 
D) Evaluation of the semantic noise 
E) Analysis of the communication medium

Question 8

Which of the following should be avoided to build a well-reasoned business position?

Accepted Answer

A) Supporting generalizations with facts 
B) Using strong analogies 
C) Determining audience benefits and constraints 
D) Using other-oriented approach 
E) Exaggerating claims 
A) Supporting generalizations with facts 
B) Using strong analogies 
C) Determining audience benefits and constraints 
D) Using other-oriented approach 
E) Exaggerating claims

Question 9

In the context of the AIM planning process, which of the following tends to be the single most important planning step for many messages?

Accepted Answer

A) Identifying reader benefits and constraints 
B) Making the message easy to navigate 
C) Estimating your credibility 
D) Setting up the message framework 
E) Ensuring the communication is fair 
A) Identifying reader benefits and constraints 
B) Making the message easy to navigate 
C) Estimating your credibility 
D) Setting up the message framework 
E) Ensuring the communication is fair

Question 10

Positions are stances that you take based on a set of conclusions.

Accepted Answer

A) True 
 B)False

Question 11

Excellent business thinkers are most likely to gather information from a variety of sources.

Accepted Answer

A) True 
 B)False

Question 12

Sending mixed signals is most likely to:

Accepted Answer

A) result in positive meta messages. 
B) increase the flexibility of encoding. 
C) give rise to confusion. 
D) reduce the conflict between the content of a message and its tone. 
E) increase the credibility of a message. 
A) result in positive meta messages. 
B) increase the flexibility of encoding. 
C) give rise to confusion. 
D) reduce the conflict between the content of a message and its tone. 
E) increase the credibility of a message.

Question 13

Entry-level professionals tend to have very high professional credibility.

Accepted Answer

A) True 
 B)False

Question 14

List three techniques which can be used to ensure that a business message is positive.

Accepted Answer

The following techniques can be used to

Question 15

Which of the following is typically included in the drafting stage of writing an effective business message?

Accepted Answer

A) Setting a positive and other-oriented tone 
B) Working on the feedback 
C) Sending the message for proofread 
D) Identifying the primary message and key points 
E) Ensuring the communication is fair 
A) Setting a positive and other-oriented tone 
B) Working on the feedback 
C) Sending the message for proofread 
D) Identifying the primary message and key points 
E) Ensuring the communication is fair

Question 16

Sending mixed signals results in positive meta messages.

Accepted Answer

A) True 
 B)False

Question 17

Excessive use of the I-voice in a business message:

Accepted Answer

A) fails to indicate that the writer cares about the interest of the audience. 
B) increases the positivity of the message. 
C) ensures that the message is credible. 
D) emphasizes that the writer understands the concerns of the reader. 
E) increases the effectiveness of the message. 
A) fails to indicate that the writer cares about the interest of the audience. 
B) increases the positivity of the message. 
C) ensures that the message is credible. 
D) emphasizes that the writer understands the concerns of the reader. 
E) increases the effectiveness of the message.

Question 18

Meta message is best defined as:

Accepted Answer

A) the gist of the primary message that the subject line of a topic communicates. 
B) the overall but often underlying message people take away from a communication. 
C) the message that is unofficial and travels through the grapevine. 
D) the message communicated using an asynchronous mode of communication. 
E) the direct message in which the autonomous voice of the speaker is most prominent. 
A) the gist of the primary message that the subject line of a topic communicates. 
B) the overall but often underlying message people take away from a communication. 
C) the message that is unofficial and travels through the grapevine. 
D) the message communicated using an asynchronous mode of communication. 
E) the direct message in which the autonomous voice of the speaker is most prominent.

Question 19

To break out of the reputation of an inexperienced newcomer one should:

Accepted Answer

A) avoid taking higher-responsibility projects. 
B) ensure that he/she is creative and different in terms of the way he/she communicates and not fit into the ways of the workplace. 
C) avoid creating a professional blog. 
D) attend a lot of meetings to get to know as many colleagues as possible. 
E) avoid the use of the I-voice in his/her business messages. 
A) avoid taking higher-responsibility projects. 
B) ensure that he/she is creative and different in terms of the way he/she communicates and not fit into the ways of the workplace. 
C) avoid creating a professional blog. 
D) attend a lot of meetings to get to know as many colleagues as possible. 
E) avoid the use of the I-voice in his/her business messages.

Question 20

Derik has been given the responsibility of analyzing how counseling programs can help in checking problem behavior among employees in his company.After much research, he discovers that counseling has several benefits.Employees exhibiting problem behavior often respond positively to counseling.They are likely to be more motivated and meet performance standards after the counseling sessions with their supervisor.Considering this information, identify the statement that clearly illustrates exaggeration of claims.

Accepted Answer

A) Employees exhibiting problem behavior are most likely to respond positively to counseling. 
B) Counseling always improves the performance standards of employees exhibiting problem behavior. 
C) Counseling can contribute toward increasing the motivation levels of employees exhibiting problem behavior. 
D) The issue of problem behavior among employees can be solved through counseling. 
E) Counseling is one of the ways of increasing the motivation levels of employees exhibiting problem behavior. 
A) Employees exhibiting problem behavior are most likely to respond positively to counseling. 
B) Counseling always improves the performance standards of employees exhibiting problem behavior. 
C) Counseling can contribute toward increasing the motivation levels of employees exhibiting problem behavior. 
D) The issue of problem behavior among employees can be solved through counseling. 
E) Counseling is one of the ways of increasing the motivation levels of employees exhibiting problem behavior.

A business message that primarily relies on the _____ shows that the message is self-centered.

Use either/or logic to strengthen business positions.

What are the three components of the AIM planning process used for business messages?

Readers judge a business message partially by its tone.

In order to make business messages more positive business writers should focus on actions they can accomplish, and demonstrate a realistic optimism.However they should be careful:

Which of the following is one of the three-components of the AIM planning process for developing influential messages?

Which of the following should be avoided to build a well-reasoned business position?

In the context of the AIM planning process, which of the following tends to be the single most important planning step for many messages?

Positions are stances that you take based on a set of conclusions.

Excellent business thinkers are most likely to gather information from a variety of sources.

Sending mixed signals is most likely to:

Entry-level professionals tend to have very high professional credibility.

List three techniques which can be used to ensure that a business message is positive.

Which of the following is typically included in the drafting stage of writing an effective business message?

Sending mixed signals results in positive meta messages.

Excessive use of the I-voice in a business message:

Meta message is best defined as:

To break out of the reputation of an inexperienced newcomer one should:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 5: Creating Effective Business Messages

A business message that primarily relies on the _____ shows that the message is self-centered.

Use either/or logic to strengthen business positions.

What are the three components of the AIM planning process used for business messages?

Readers judge a business message partially by its tone.

In order to make business messages more positive business writers should focus on actions they can accomplish, and demonstrate a realistic optimism.However they should be careful:

Which of the following is one of the three-components of the AIM planning process for developing influential messages?

Which of the following should be avoided to build a well-reasoned business position?

In the context of the AIM planning process, which of the following tends to be the single most important planning step for many messages?

Positions are stances that you take based on a set of conclusions.

Excellent business thinkers are most likely to gather information from a variety of sources.

Sending mixed signals is most likely to:

Entry-level professionals tend to have very high professional credibility.

List three techniques which can be used to ensure that a business message is positive.

Which of the following is typically included in the drafting stage of writing an effective business message?

Sending mixed signals results in positive meta messages.

Excessive use of the I-voice in a business message:

Meta message is best defined as:

To break out of the reputation of an inexperienced newcomer one should:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters