Question 1

Which of the following best defines facts?

Accepted Answer

A) Facts are statements that are subjective in nature. 
B) Facts are statements that are based on assumptions. 
C) Facts are statements that can be relied on with a fair amount of certainty. 
D) Facts are statements that are fictitious in nature. 
E) Facts are ambiguous in nature. 
A) Facts are statements that are subjective in nature. 
B) Facts are statements that are based on assumptions. 
C) Facts are statements that can be relied on with a fair amount of certainty. 
D) Facts are statements that are fictitious in nature. 
E) Facts are ambiguous in nature.

Question 2

Meta messages are encoded and decoded as a combination of content, tone, and other signals.

Accepted Answer

A) True 
 B)False

Question 3

To build well-reasoned business positions, one should:

Accepted Answer

A) use either/or logic. 
B) avoid spending time on planning. 
C) exaggerate the facts when needed. 
D) avoid unsupported generalizations. 
E) slant the facts. 
A) use either/or logic. 
B) avoid spending time on planning. 
C) exaggerate the facts when needed. 
D) avoid unsupported generalizations. 
E) slant the facts.

Question 4

What are the common characteristics of excellent business thinkers?

Accepted Answer

Excellent business thinkers possess a nu

Question 5

Geoffrey, a HR manager at BGH analyzes the problem of increasing employee turnover and comes to the conclusion that upgrading the employee benefit programs would help control the situation at hand.While preparing his report, Geoffrey states that upgrading of the company's employee benefit program would reduce the employee turnover as this was the same strategy that their rival company had used to solve their employee turnover problem.However Geoffrey's message failed to convince the authorities.Which of the following is most likely to be the reason behind this failure?

Accepted Answer

A) Lack of slanting 
B) Lack of exaggeration 
C) Lack of the me-first attitude 
D) Use of weak analogies 
E) Use of other-oriented voice 
A) Lack of slanting 
B) Lack of exaggeration 
C) Lack of the me-first attitude 
D) Use of weak analogies 
E) Use of other-oriented voice

Question 6

What is slanting? Is it advisable to use it while writing business messages?

Accepted Answer

Slanting means only presenting those fac

Question 7

Which of the following is most likely to contribute toward lowering a person's credibility?

Accepted Answer

A) Slanting facts 
B) Using strong analogies 
C) Taking up projects of higher responsibility 
D) Refusing to exaggerate facts 
E) Using other-oriented approach 
A) Slanting facts 
B) Using strong analogies 
C) Taking up projects of higher responsibility 
D) Refusing to exaggerate facts 
E) Using other-oriented approach

Question 8

Analyzing the business problem typically involves:

Accepted Answer

A) making assumptions about audience constraints. 
B) deducing conclusions from facts. 
C) ignoring audience priorities. 
D) exaggerating the problem. 
E) being flexible and not taking positions. 
A) making assumptions about audience constraints. 
B) deducing conclusions from facts. 
C) ignoring audience priorities. 
D) exaggerating the problem. 
E) being flexible and not taking positions.

Question 9

At Glaciers Inc., the management wanted to introduce a new medical insurance program for its employees.They appointed Laura to analyze the pros and cons of introducing the insurance program.Laura conducts a thorough research and prepares a report based on her findings.She states her view in the primary message.Then she lays down the evidence supporting her argument and finally concludes with her suggestions.The message framework used in this case is based on the _____ approach.

Accepted Answer

A) circumstantial 
B) direct 
C) circular 
D) inductive 
E) concurrent 
A) circumstantial 
B) direct 
C) circular 
D) inductive 
E) concurrent

Question 10

Most business arguments employ an indirect approach.

Accepted Answer

A) True 
 B)False

Question 11

In content and form, a business message should typically:

Accepted Answer

A) avoid any form of self-centeredness. 
B) exaggerate facts. 
C) avoid using diplomatic terms. 
D) avoid using strong analogies. 
E) slant facts skillfully. 
A) avoid any form of self-centeredness. 
B) exaggerate facts. 
C) avoid using diplomatic terms. 
D) avoid using strong analogies. 
E) slant facts skillfully.

Question 12

Which of the following suggestions should be followed to develop a well-reasoned business position?

Accepted Answer

A) Use either/or logic. 
B) Avoid weak analogies. 
C) Exaggerate the facts when needed. 
D) Slant the facts. 
E) Avoid spending time on planning. 
A) Use either/or logic. 
B) Avoid weak analogies. 
C) Exaggerate the facts when needed. 
D) Slant the facts. 
E) Avoid spending time on planning.

Question 13

Exaggeration adversely impacts readers' perception of the credibility of a business message.

Accepted Answer

A) True 
 B)False

Question 14

What should be the main focus of the primary business message?

Accepted Answer

The primary business message f

Question 15

The art of creating effective frames involves capturing your primary message in a short, memorable statement of 15 words or less.

Accepted Answer

A) True 
 B)False

Question 16

Why should one avoid using weak analogies when writing business messages?

Accepted Answer

Weak analogies lead to inaccur

Question 17

Graham is preparing a report on the reasons behind the failure of one of his company's products.While preparing his report, he places the supporting reasons before the primary message.The message framework used in this case is based on the _____ approach.

Accepted Answer

A) direct 
B) deductive 
C) inductive 
D) matter-of-fact 
E) concurrent 
A) direct 
B) deductive 
C) inductive 
D) matter-of-fact 
E) concurrent

Question 18

The use of we-voice in a business message:

Accepted Answer

A) fails to reflect the interests of the audience. 
B) decreases the positivity of the message. 
C) decreases the credibility of the message. 
D) emphasizes the writer's shared interests with the reader. 
E) decreases the effectiveness of the message. 
A) fails to reflect the interests of the audience. 
B) decreases the positivity of the message. 
C) decreases the credibility of the message. 
D) emphasizes the writer's shared interests with the reader. 
E) decreases the effectiveness of the message.

Which of the following best defines facts?

Meta messages are encoded and decoded as a combination of content, tone, and other signals.

To build well-reasoned business positions, one should:

What are the common characteristics of excellent business thinkers?

What is slanting? Is it advisable to use it while writing business messages?

Which of the following is most likely to contribute toward lowering a person's credibility?

Analyzing the business problem typically involves:

Most business arguments employ an indirect approach.

In content and form, a business message should typically:

Which of the following suggestions should be followed to develop a well-reasoned business position?

Exaggeration adversely impacts readers' perception of the credibility of a business message.

What should be the main focus of the primary business message?

The art of creating effective frames involves capturing your primary message in a short, memorable statement of 15 words or less.

Why should one avoid using weak analogies when writing business messages?

Graham is preparing a report on the reasons behind the failure of one of his company's products.While preparing his report, he places the supporting reasons before the primary message.The message framework used in this case is based on the _____ approach.

The use of we-voice in a business message:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters

Exam 5: Creating Effective Business Messages

Which of the following best defines facts?

Meta messages are encoded and decoded as a combination of content, tone, and other signals.

To build well-reasoned business positions, one should:

What are the common characteristics of excellent business thinkers?

What is slanting? Is it advisable to use it while writing business messages?

Which of the following is most likely to contribute toward lowering a person's credibility?

Analyzing the business problem typically involves:

Most business arguments employ an indirect approach.

In content and form, a business message should typically:

Which of the following suggestions should be followed to develop a well-reasoned business position?

Exaggeration adversely impacts readers' perception of the credibility of a business message.

What should be the main focus of the primary business message?

The art of creating effective frames involves capturing your primary message in a short, memorable statement of 15 words or less.

Why should one avoid using weak analogies when writing business messages?

Graham is preparing a report on the reasons behind the failure of one of his company's products.While preparing his report, he places the supporting reasons before the primary message.The message framework used in this case is based on the _____ approach.

The use of we-voice in a business message:

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Global Communication and Diversity

Improving Readability With Style and Design

Email and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Reports

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communications

Filters