Exam 3: Team Communication and Difficult Conversations

Effective teams build a work culture around values, norms, and goals.At which stage of team development does a team's work culture lead to high productivity?

Which of the following statements describes people with learner mind-sets?

Which of the following communication trends is considered a barrier to effective listening?

_____ is the component of active listening which includes both double-checking that you understand the perspectives of others and asking them to elaborate and qualify their thoughts.

Probing questions are opinions presented in question form.

Explain, with examples, the following components of active listening: reflecting and clarifying.

People with judger mind-sets:

Reflecting is the component of active listening which entails:

"Me too" statements are a type of listening behavior.

Rapport-building questions are intended to:

Which of the following statements about learner mind-sets is true?

Which of the following is the role of a facilitator?

_____ is the component of active listening in which nonverbal communication plays a vital role.

The minutes of a meeting serve as a record of what a team has accomplished.

Which of the following statements is true of attention spans?

_____ is a process by which professionals accept critique of their ideas without taking it personally and becoming defensive.

Which of the following is true of probing questions?

Holding judgment is a commitment to:

When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda.

Why is disagreeing diplomatically an important component of managing difficult conversations?